imsu – itssc 2002 the university of oxford clinical school information management services unit...

IMSU – ITSSC 2002

The University of OxfordClinical SchoolInformation Management Services Unit (IMSU)

Gerard Robinson

Assistant Director (Satellite Sites)

gerard.robinson@imsu.oxford.ac.uk

Tel: Oxford 221323

IMSU – ITSSC 2002

So Many, So Few - A Model for Providing & Supporting Distributed Services.

This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts.

IMSU – ITSSC 2002

So Many, So Few - A model for Providing & Supporting Distributed Services.

This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts.

IMSU – ITSSC 2002

So Many, So Few - A description of Providing & Supporting Distributed Services.

This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts.

IMSU – ITSSC 2002

The Big Picture

The Institute of Health Sciences (IHS),

The Nuffield Orthopaedic Centre (NOC),

The Churchill Hospital, (CH)

The Warneford Hospital

The Radcliffe Infirmary (RI)

10km

The John Radcliffe (JR)

IMSU – ITSSC 2002

The Headington sites

1km

JR

NOC

IHS

Churchill

Warneford

IMSU – ITSSC 2002

RI

The Medawar Building –

NDM, Zoology &

Stats.

The City Centre sites

IMSU – ITSSC 2002

Background

• 1980’s to early 1990’s - Nuffield Department of Clinical Medicine Data Centre

Provided services primarily to NDM: Mini, RS6000/AIXInvolved with initial networking of JR to replace Gandalf connections

• 1991? – Units collaborate at RI to install ethernet• 1995 IMSU established and Director appointed – Data Centre absorbed by IMSU• to date

•gradual increase and transfer of staff to IMSU•collaboration with IT staff in other units•introduction of new services•With Divisionalisation came IMS & IMSU

IMSU – ITSSC 2002

What is The Clinical School?

40+ units or departments:http://www.medicine.ox.ac.uk/medsch/departme.htm

IMSU – ITSSC 2002

The Clinical School IMSU & IMS

HelpDesk

Sally KnightPam Mooring

WTCHG

Tim Bardsley (m anager)Ruth PorterDavid Sm ith

Systems andNetw orking

Team

Tim Shaw (Deput Director)Sylvain Pheuf

JR Team

Terry Cam pton (DeputyDirector)

Ian Com bellackJustin Broad

IMM

Tom Anstey (m anager)Andrew Faulsham

Matt Crane

DRl/DTU

Vacant

Ann G illigan

NDS

Christine Gray

NDM

Alison Thom as

Departm ental Team s

Non-JR Team

Gerard Robinson (AssistantDirector)

Robin Edwards

David Rohdes

Dave Newburn

User Services

Director of IMS andHead of IMSU

N ige l R udgew ick-B rown

System s Team

Cairns Library

Michael S tevens

ICR

Steve Harris (m anager)+ O thers

IMSU Information Management Services

IMSU – ITSSC 2002

HelpDesk

Sally KnightPam Mooring

WTCHG

Tim Bardsley (m anager)Ruth PorterDavid Sm ith

Systems andNetw orking

Team

Tim Shaw (Deput D irector)Sylvain Pheuf

JR Team

Terry Cam pton (DeputyDirector)

Ian Com bellackJustin Broad

IMM

Tom Anstey (m anager)Andrew Faulsham

Matt Crane

DRl/DTU

Vacant

Ann G illigan

NDS

Christine G ray

NDM

Alison Thom as

Departm ental Team s

Non-JR Team

Gerard Robinson (AssistantDirector)

Robin Edwards

David Rohdes

Dave Newburn

User Services

Director of IM S andHead of IMSU

N ige l R udgew ick-B rown

System s Team

Cairns Library

Michael S tevens

ICR

Steve Harris (m anager)+ O thers

IMSU – ITSSC 2002

Systems andNetworking

Tim ShawSylvain Phaneuf

JR

Terry CamptonJustin Broad

Ian Combellack

Satellite Sites

Gerard RobinsonRobin EdwardsDavid NewburnDavid RhodesKieron Ward

Helpdesk

Sally KnightPam Mooring

IMSU Teams

IMSU – ITSSC 2002

Who’s whowhere in IMSU.JR RI

WarnefordIHS

Systems

Helpdesk

David NewburnCM

David RhodesCM

Robin EdwardsCM – IHSKeiron WardCM - NOC

Tim Shaw – Dep.Dir.Sylvain Phaneuf –CM

Terry Campton Dep. Dir. User Services

Justin BroadCOIan CombellackTech.

Gerard Robinson Asst.Dir. Satellite Site

Sally Knight, Pam Mooring

IMSU – ITSSC 2002

The Services (some)

Desktop support – installation, limited h/w repair Network & IP management File & print services, mostly via Novell Netware Software installation & maintenance Remote access via dialup service E-mail & calendaring via Novell Groupwise Purchase and general advice WWW and other Back Office services Unit server management

IMSU – ITSSC 2002

The Users

IHS/NOC 490 RI 330 Warneford 170 JR 1660 (including 368

Med.School students

Total: 2650 (excludes 550 IMM users who are in the Tree)

IMSU – ITSSC 2002

How & why we do it.

Netware 5 → 6 Request Tracker Co-operation – esp. with OUCS. Flexibility – vertical integration?

IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

IMSU – ITSSC 2002

The University of OxfordClinical SchoolInformation Management Services Unit (IMSU)

Gerard Robinson

Assistant Director (Satellite Sites)

gerard.robinson@imsu.oxford.ac.uk

Tel: Oxford 221323