imsu – itssc 2002 the university of oxford clinical school information management services unit...
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IMSU – ITSSC 2002
The University of OxfordClinical SchoolInformation Management Services Unit (IMSU)
Gerard Robinson
Assistant Director (Satellite Sites)
Tel: Oxford 221323
IMSU – ITSSC 2002
So Many, So Few - A Model for Providing & Supporting Distributed Services.
This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts.
IMSU – ITSSC 2002
So Many, So Few - A model for Providing & Supporting Distributed Services.
This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts.
IMSU – ITSSC 2002
So Many, So Few - A description of Providing & Supporting Distributed Services.
This workshop will give an overview of how IMSU successfully implements and supports services for 2500+ users, in 35+ units over more than 6 hospital sites spread across the city. Discussion will cover the rationale behind the use of various technologies, including Novell Netware as being key to ease of management of user accounts.
IMSU – ITSSC 2002
The Big Picture
The Institute of Health Sciences (IHS),
The Nuffield Orthopaedic Centre (NOC),
The Churchill Hospital, (CH)
The Warneford Hospital
The Radcliffe Infirmary (RI)
10km
The John Radcliffe (JR)
IMSU – ITSSC 2002
The Headington sites
1km
JR
NOC
IHS
Churchill
Warneford
IMSU – ITSSC 2002
RI
The Medawar Building –
NDM, Zoology &
Stats.
The City Centre sites
IMSU – ITSSC 2002
Background
• 1980’s to early 1990’s - Nuffield Department of Clinical Medicine Data Centre
Provided services primarily to NDM: Mini, RS6000/AIXInvolved with initial networking of JR to replace Gandalf connections
• 1991? – Units collaborate at RI to install ethernet• 1995 IMSU established and Director appointed – Data Centre absorbed by IMSU• to date
•gradual increase and transfer of staff to IMSU•collaboration with IT staff in other units•introduction of new services•With Divisionalisation came IMS & IMSU
IMSU – ITSSC 2002
What is The Clinical School?
40+ units or departments:http://www.medicine.ox.ac.uk/medsch/departme.htm
IMSU – ITSSC 2002
The Clinical School IMSU & IMS
HelpDesk
Sally KnightPam Mooring
WTCHG
Tim Bardsley (m anager)Ruth PorterDavid Sm ith
Systems andNetw orking
Team
Tim Shaw (Deput Director)Sylvain Pheuf
JR Team
Terry Cam pton (DeputyDirector)
Ian Com bellackJustin Broad
IMM
Tom Anstey (m anager)Andrew Faulsham
Matt Crane
DRl/DTU
Vacant
Ann G illigan
NDS
Christine Gray
NDM
Alison Thom as
Departm ental Team s
Non-JR Team
Gerard Robinson (AssistantDirector)
Robin Edwards
David Rohdes
Dave Newburn
User Services
Director of IMS andHead of IMSU
N ige l R udgew ick-B rown
System s Team
Cairns Library
Michael S tevens
ICR
Steve Harris (m anager)+ O thers
IMSU Information Management Services
IMSU – ITSSC 2002
HelpDesk
Sally KnightPam Mooring
WTCHG
Tim Bardsley (m anager)Ruth PorterDavid Sm ith
Systems andNetw orking
Team
Tim Shaw (Deput D irector)Sylvain Pheuf
JR Team
Terry Cam pton (DeputyDirector)
Ian Com bellackJustin Broad
IMM
Tom Anstey (m anager)Andrew Faulsham
Matt Crane
DRl/DTU
Vacant
Ann G illigan
NDS
Christine G ray
NDM
Alison Thom as
Departm ental Team s
Non-JR Team
Gerard Robinson (AssistantDirector)
Robin Edwards
David Rohdes
Dave Newburn
User Services
Director of IM S andHead of IMSU
N ige l R udgew ick-B rown
System s Team
Cairns Library
Michael S tevens
ICR
Steve Harris (m anager)+ O thers
IMSU – ITSSC 2002
Systems andNetworking
Tim ShawSylvain Phaneuf
JR
Terry CamptonJustin Broad
Ian Combellack
Satellite Sites
Gerard RobinsonRobin EdwardsDavid NewburnDavid RhodesKieron Ward
Helpdesk
Sally KnightPam Mooring
IMSU Teams
IMSU – ITSSC 2002
Who’s whowhere in IMSU.JR RI
WarnefordIHS
Systems
Helpdesk
David NewburnCM
David RhodesCM
Robin EdwardsCM – IHSKeiron WardCM - NOC
Tim Shaw – Dep.Dir.Sylvain Phaneuf –CM
Terry Campton Dep. Dir. User Services
Justin BroadCOIan CombellackTech.
Gerard Robinson Asst.Dir. Satellite Site
Sally Knight, Pam Mooring
IMSU – ITSSC 2002
The Services (some)
Desktop support – installation, limited h/w repair Network & IP management File & print services, mostly via Novell Netware Software installation & maintenance Remote access via dialup service E-mail & calendaring via Novell Groupwise Purchase and general advice WWW and other Back Office services Unit server management
IMSU – ITSSC 2002
The Users
IHS/NOC 490 RI 330 Warneford 170 JR 1660 (including 368
Med.School students
Total: 2650 (excludes 550 IMM users who are in the Tree)
IMSU – ITSSC 2002
How & why we do it.
Netware 5 → 6 Request Tracker Co-operation – esp. with OUCS. Flexibility – vertical integration?
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
IMSU – ITSSC 2002
The University of OxfordClinical SchoolInformation Management Services Unit (IMSU)
Gerard Robinson
Assistant Director (Satellite Sites)
Tel: Oxford 221323