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Improving Patients’ Adherence by Enhancing the Pharmacist-Patient Relationship with IT

Dirk Volland, Klaus Korak, Tobias Kowatsch Health-IS Lab │Institute of Technology Management │ ETH Zurich & University of St. Gallen phone: + 4179 913 3390 │ email: dirk.volland@unisg.ch

4th Workshop on Health IT and Economics (WHITE), November 15-16, 2013

© Health-IS, Universität St. Gallen / ETH Zürich Slide 2 | Dirk Volland | November 2013

What: We build an information system that enables pharmacists to guide patients throughout their therapies

Day 1 Day n

Why: There is a fundamental asymmetry of being on “the inside” or “the outside” of healthcare institutions.

Design Research Approach

Genre Analysis

How:

Planned communication process

21 Swiss Pharmacies

© Health-IS, Universität St. Gallen / ETH Zürich Slide 3 | Dirk Volland | November 2013

System Overview

Editors

Pharmacies

Patients

Follow-U

p-Plans à

Revenue Flow Information Flow

ß Follow-Ups ß Communicationà

Pay for Follow-Up à

ß Create Plans

Pay for Use of Plans à

Data, Metrics à

ß D

ata, Metrics à

© Health-IS, Universität St. Gallen / ETH Zürich Slide 4 | Dirk Volland | November 2013

The pharmacist instantiates a follow-up during the face2face encounter with the patient.

© Health-IS, Universität St. Gallen / ETH Zürich Slide 5 | Dirk Volland | November 2013

The patient is then followed up by the pharmacist with the specified structure.