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Improving Patients’ Adherence by Enhancing the Pharmacist-Patient Relationship with IT
Dirk Volland, Klaus Korak, Tobias Kowatsch Health-IS Lab │Institute of Technology Management │ ETH Zurich & University of St. Gallen phone: + 4179 913 3390 │ email: [email protected]
4th Workshop on Health IT and Economics (WHITE), November 15-16, 2013
© Health-IS, Universität St. Gallen / ETH Zürich Slide 2 | Dirk Volland | November 2013
What: We build an information system that enables pharmacists to guide patients throughout their therapies
Day 1 Day n
Why: There is a fundamental asymmetry of being on “the inside” or “the outside” of healthcare institutions.
Design Research Approach
Genre Analysis
How:
Planned communication process
21 Swiss Pharmacies
© Health-IS, Universität St. Gallen / ETH Zürich Slide 3 | Dirk Volland | November 2013
System Overview
Editors
Pharmacies
Patients
Follow-U
p-Plans à
Revenue Flow Information Flow
ß Follow-Ups ß Communicationà
Pay for Follow-Up à
ß Create Plans
Pay for Use of Plans à
Data, Metrics à
ß D
ata, Metrics à
© Health-IS, Universität St. Gallen / ETH Zürich Slide 4 | Dirk Volland | November 2013
The pharmacist instantiates a follow-up during the face2face encounter with the patient.
© Health-IS, Universität St. Gallen / ETH Zürich Slide 5 | Dirk Volland | November 2013
The patient is then followed up by the pharmacist with the specified structure.