implementation and impact of the introduction of summon at maynooth university by connaughton, l and...

Laura Connaughton Assistant Librarian Library Information

Services and Subject Librarian

Val Payne Assistant Librarian Digital and Electronic

Collections

Implementation and Impact of the Introduction of Summon at Maynooth

University Library

LIR Annual Seminar 30th March 2015

Implementation and Impact from the Introduction

of Summon

Val PayneDigital & Electronic Collections

maynoothuniversity.ie

Much To Do!

• Tender for Discovery Tool and Link Resolver• Awarded to Proquest (November 2013)• Discovery Tool: Summon• Change of Link Resolver from SFX to 360 Link

(contact ended June 2014) • New website • Rebranded as Maynooth University • New Term September 2014!!

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Admin Client: 360 Link and Summon• Discovery Tool: Search of all the Library’s resources both

electronic and print• Summon Client: Activated databases

– Imported cloned UL client profile and selected databases (IReL)

– Other IReL Databases and single titles activated (not in above)– Local held databases– ejournal titles and holding exported from LMS to excel (1,355

titles) and organised by vendor– Maynooth University Print Journals extracted from LMS,

extensively re-formatted to match spreadsheet template and uploaded to the Client(1,547 titles)

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Summon: Data and Configuration• Catalogue records exported from LMS with persistent URLs to

provide link backs to each catalogue record• Data ingested into Summon and formed basis of the ‘Library

Catalog’ facet • Automated routines devised to export LMS data (new records,

updated records, deleted records) on a daily basis to the Summon server

• IT staff worked with Proquest to harvest content of IR into Summon and create a new location facet “NUIM ePrints”

• Correct mapping of catalogued item formats to their corresponding content types within Summon e.g. DVD=Video; Thesis=Dissertation

• Ability to discover databases by database title

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Review of Summon

• User focus groups• Summon Usability Review Team was formed and

focussed particularly on user experience• Team produced feedback document March 2014 • Summon implementation team responded with an

action plan• Functionality of the service modified accordingly• IT staff customised the user interface following a review

of other libraries’ interfaces

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Link Resolver: 360 Link

• Allows users to link to subscribed resources only e.g. journals and books

• Change link resolver by end June 2014• All vendor websites were checked for the SFX button• First notification to c.70 vendors 21st May 2014 giving

them:– Base URL: ttp://fh6xn3yd3x.search.serialssolutions.com/– Default 360 Link button

• In some cases we could do it ourselves in Vendor’s Admin

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NUIM to Maynooth University

• Notify vendors change of new name and university logo

• Back to Vendor Admins and contacts!• Changed resolver button to new university logo

– JSTOR You do not have access to this content through JSTOR. You may have other access options through Maynooth University.

– Wiley Search for full-text at Maynooth University

– Web of Science – Sage - but only links from references

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New Website: Homepage

• Discovery Tool: Summon search box– LibrarySearch Search the library for books articles and more

Irish journal of sociology by Sociological Association of Ireland Irish journal of sociology, 1991Print Journal: Physical Copy - Check Availability eJournal: Full Text Online

Irish journal of sociology by Sociological Association of Ireland Irish journal of sociology, 1991 eJournal: Full Text Online

• Quicklinks:– Link Resolver: eBooks and eJournals– LibGuides: A-Z of Databases– Discovery Tool: LibrarySearch– Catalogue: Renew Loans, Library Account, Inter Library Loans

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Summon/LibrarySearch Interface

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Statistics

• Total Databases 321 Total Unique TitlesACM Digital Library Books 502,304Film Index International Journals 82,517

0

2000

4000

6000

8000

10000

12000

Total Searches Sept -Dec 2014: 548,574

Information Literacy & Summon

Laura ConnaughtonLibrary Information Services

and Subject Librarian

maynoothuniversity.ie

3rd Information Literacy & Summon Day

• University Campus Suffolk, Ipswich – Summer 2014

• Concerns we had about using Summon

• Learn about how other Universities have dealt with the same issues

• Customising Summon

• Alleviate our fears...!

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The reality?

Us!Them!

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A Discovery Tool• Librarians are finding it harder than the students/users

to get used to Summon• We can add friction to their library journey by giving too

many options• % not included –don’t over advertise what’s not there –

if you don’t find it you may need to check the databases

• We often predict difficulties users simply do not have

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User Education• We need to change how we teach• Adjust our approach to search strategy

Search

Strategy

•Search strategy•Your question•Key concerns•Search•Evaluate•Use•Reference

Search

Refine

Reference

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What we did• Inform, involve, include - all staff need to be on board• Record and act fast on feedback• Set up a Summon working group• Look at it with the user in mind• Customisation e.g. Filters, best bets• Marketing is very important

– Easier for new users, challenging for existing users– Videos/LibGuides– “Can I have five minutes?”

6 months in...

How are we doing?

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Student Feedback

• Bless you for doing this• I should have started college later, when Summon

existed!• You find stuff you didn’t know to look for• Everything is in one place - great not having to search in

different places • Twitter:

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Student Feedback• It wasn't obvious how to save an article

• Couldn't find advanced search - suggest having the word Advanced appear on screen

• Don't like it linking to Wikipedia

• Need to clear filters from previous search

• Couldn’t figure out list - mix of book reviews and books themselves

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Library Staff Feedback

• Fantastic overview of collections

• “I wonder how we ever managed without it?”

• Ability to tailor searches & use of filters super

• Easy to work with results e.g. Print, email, export

• Intuitive

• Known item searching is difficult

• Erratic• Overwhelming• Jaw-dropping• Information overload• Usability needs a lot of

work

Positive Not so positive!

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Recommendations

• Timing

• Promotion

• Marketing

• Customisation

• Review

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Are we better or worse off now?

Thank You

Questions?

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References

– http://www.newslocker.com/en-uk/news/education/globetrotters-with-a-thirst-for-learning-the-guardian/

– http://www.careerfaqs.com.au/news/news-and-views/10-tips-for-managing-your-stress-at-work/

– http://www.symplur.com/blog/patients-are-searching-your-name/