impact of mobile devices on knowledge organization

Bring your own… everything!

The impact of modern technology on knowledge

sharing and the design of systems

Sharon Richardson

Joining Dots

@joiningdots

www.joiningdots.com

ReadMe.First

This presentation was delivered on 5th November 2014 for the International

Society for Knowledge Organization (ISKO) at an event hosted by the

Department of Library and Information Science at City University, London

The event was looking at the impact of mobile devices on learning and

knowledge organisation - http://www.iskouk.org/events/mobileKO_Nov_2014.htm

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Who am I?

Observer of the possibilities created when

people, information and technology collide

20+ years industry experience

Focused on knowledge-centric solutions

Variety of roles: client, vendor, consultant

Currently an independent advisor in digital workspaces

… and post-grad student at UCL researching smart cities

The Agenda

Trends in behavioural

change driven by mobile

technology

The impact of behavioural

change on technology in

the workplace

Considerations for the

design of knowledge

systems

Mobile Economic Time

Increasing Availability

06 . . 09 . . 12 . . 15 . . 18

Mobile notifications enable you to react

and adapt to unplanned situations

= unaware of need to act

Flattening Hierarchies

You can’t speed up decisions if you

always need permission to act

Standard Decision Processes Flexible Decision Guidelines

Learning by Doing

Simplicity trumps Features

4

mins

5

days

2

wks

3

mths

5

mths

Source: Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/

Employment Shifts

Source: What The Future of Work Looks Like - Fortune Magazine, May 2014http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/

35% of US workers today are “contingent” -

freelance, temporary, part-time, contractors

70% of US workers report that they are not

engaged at work

The next generation is expected to change

careers at least 10 times before the age of

40

Self-organising Networks

Having a stake in the outcome

“Find one video game that is not about learning”

- Dr Keith Devlin, Stanford University

Behavioural Trends

Interactions taking place

anytime, anywhere bypass

controlled decisions

Simplicity democratises

access to information and

provides easier learning

Self-organising networks

can outperform traditional

decision hierarchies

The Agenda

Trends in behavioural

change driven by mobile

technology

The impact of behavioural

change on technology in

the workplace

Considerations for the

design of knowledge

systems

The landscape has changed

Source: http://www.go-gulf.com/60seconds.jpg

“Bring your own device”

Online Services

Enterprise Systems

“Bring your own network”

“Bring your own identity”

“42% of users update their profile

regularly on LinkedIn”- Gartner CIO Symposium, 2013

“Bring your own apps”

“By 2020, enterprises and governments will fail to protect 75% of

sensitive data, will declassify and grant broad/public access to it”- Gartner CIO Symposium, 2013

Redefining Productivity

“Bring your own… everything”

The Rise of Virtual Personal Assistants

Respond Notify Adapt

How Disruptive?

Mainframe vs PC

PC vs Mobile

The Agenda

Trends in behavioural

change driven by mobile

technology

The impact of behavioural

change on technology in

the workplace

Considerations for the

design of knowledge

systems

Employee Engagement

Which identity?

• Communicates digitally

via email

• Uses half a dozen ageing

desktop applications

• Sits through meetings

• Ignores the intranet

• Communicates digitally

via social media

• Uses 40+ mobile apps,

frequently updated

• Participates in meet-ups

• Loves the Internet

‘Business’ Me ‘Consumer’ Me

Anxiety occurs when people try to do

today’s jobs with yesterday’s tools- Herbert Marshall McLuhan (d. 1980)

ICT Challenges

Shifting Expectations

“We didn’t want Support getting blamed for remote

wiping somebody’s family photos”

- Mike Newton, Global Finance, Barclays

Office Layout

Mobile in the Office

“60% of USA jobs are now non-routine,

up from 45% in 1975”- Gartner CIO Symposium, 2014

Improving Knowledge Flows

Source: Eli Lilly’s High-Performance Office Space, Harvard Business Review

http://hbr.org/2011/09/high-performance-office-space/ar/1

Per Employee Before After

Square footage 212 156

Furniture cost $9,100 $4,900

Hours lost to noise 32.0 22.8

Email volume ↓ 50%

Time looking for meeting rooms ↓ 16%

Overall satisfaction with workspace 34% 64%

New Organisations?

Connected & Mobile with

Virtual Assistance

= Amplified Individuals

Bring your own… everything!

The impact of modern technology on knowledge

sharing and the design of systems

Sharon Richardson

Joining Dots

sharonr@joiningdots.com

www.joiningdots.com