impact of mobile devices on knowledge organization
DESCRIPTION
Presentation to the International Society of Knowledge Organisation (ISKO) at City University, London in November 2014. Looking at the impact of mobile devices on knowledge sharing and the design of systemsTRANSCRIPT
Bring your own… everything!
The impact of modern technology on knowledge
sharing and the design of systems
Sharon Richardson
Joining Dots
@joiningdots
www.joiningdots.com
ReadMe.First
This presentation was delivered on 5th November 2014 for the International
Society for Knowledge Organization (ISKO) at an event hosted by the
Department of Library and Information Science at City University, London
The event was looking at the impact of mobile devices on learning and
knowledge organisation - http://www.iskouk.org/events/mobileKO_Nov_2014.htm
Usual disclaimers:
All content is for information purposes only with no warranties or guarantees
regarding its accuracy, precision or relevance. Use at your own risk.
All product names, images, logos, brands and other trademarks are the property
of their respective owners
© 2014 Joining Dots. All rights reserved.
With the usual caveat – happy for content to be reused under Creative
Commons for non-commercial purposes provided attribution to the original
source is given
Who am I?
Observer of the possibilities created when
people, information and technology collide
20+ years industry experience
Focused on knowledge-centric solutions
Variety of roles: client, vendor, consultant
Currently an independent advisor in digital workspaces
… and post-grad student at UCL researching smart cities
The Agenda
Trends in behavioural
change driven by mobile
technology
The impact of behavioural
change on technology in
the workplace
Considerations for the
design of knowledge
systems
Mobile Economic Time
Increasing Availability
06 . . 09 . . 12 . . 15 . . 18
Mobile notifications enable you to react
and adapt to unplanned situations
= unaware of need to act
Flattening Hierarchies
You can’t speed up decisions if you
always need permission to act
Standard Decision Processes Flexible Decision Guidelines
Learning by Doing
Simplicity trumps Features
4
mins
5
days
2
wks
3
mths
5
mths
Source: Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/
Employment Shifts
Source: What The Future of Work Looks Like - Fortune Magazine, May 2014http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/
35% of US workers today are “contingent” -
freelance, temporary, part-time, contractors
70% of US workers report that they are not
engaged at work
The next generation is expected to change
careers at least 10 times before the age of
40
Self-organising Networks
Having a stake in the outcome
“Find one video game that is not about learning”
- Dr Keith Devlin, Stanford University
Behavioural Trends
Interactions taking place
anytime, anywhere bypass
controlled decisions
Simplicity democratises
access to information and
provides easier learning
Self-organising networks
can outperform traditional
decision hierarchies
The Agenda
Trends in behavioural
change driven by mobile
technology
The impact of behavioural
change on technology in
the workplace
Considerations for the
design of knowledge
systems
The landscape has changed
Source: http://www.go-gulf.com/60seconds.jpg
“Bring your own device”
Online Services
Enterprise Systems
“Bring your own network”
“Bring your own identity”
“42% of users update their profile
regularly on LinkedIn”- Gartner CIO Symposium, 2013
“Bring your own apps”
“By 2020, enterprises and governments will fail to protect 75% of
sensitive data, will declassify and grant broad/public access to it”- Gartner CIO Symposium, 2013
Redefining Productivity
“Bring your own… everything”
The Rise of Virtual Personal Assistants
Respond Notify Adapt
How Disruptive?
Mainframe vs PC
PC vs Mobile
The Agenda
Trends in behavioural
change driven by mobile
technology
The impact of behavioural
change on technology in
the workplace
Considerations for the
design of knowledge
systems
Employee Engagement
Which identity?
• Communicates digitally
via email
• Uses half a dozen ageing
desktop applications
• Sits through meetings
• Ignores the intranet
• Communicates digitally
via social media
• Uses 40+ mobile apps,
frequently updated
• Participates in meet-ups
• Loves the Internet
‘Business’ Me ‘Consumer’ Me
Anxiety occurs when people try to do
today’s jobs with yesterday’s tools- Herbert Marshall McLuhan (d. 1980)
ICT Challenges
Shifting Expectations
“We didn’t want Support getting blamed for remote
wiping somebody’s family photos”
- Mike Newton, Global Finance, Barclays
Office Layout
Mobile in the Office
“60% of USA jobs are now non-routine,
up from 45% in 1975”- Gartner CIO Symposium, 2014
Improving Knowledge Flows
Source: Eli Lilly’s High-Performance Office Space, Harvard Business Review
http://hbr.org/2011/09/high-performance-office-space/ar/1
Per Employee Before After
Square footage 212 156
Furniture cost $9,100 $4,900
Hours lost to noise 32.0 22.8
Email volume ↓ 50%
Time looking for meeting rooms ↓ 16%
Overall satisfaction with workspace 34% 64%
New Organisations?
Connected & Mobile with
Virtual Assistance
= Amplified Individuals
Bring your own… everything!
The impact of modern technology on knowledge
sharing and the design of systems
Sharon Richardson
Joining Dots
www.joiningdots.com