icici spss output
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7/29/2019 Icici Spss Output
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V8A ICICI
Frequencies
Statistics
preservices
N Valid 75
Missing 0
Mean 1.4267
preservices
Frequency Percent Valid Percent
Cumulative
Percent
Valid stronglysatisfied 49 65.3 65.3 65.3
satisfied 20 26.7 26.7 92.0
neutral 6 8.0 8.0 100.0
Total 75 100.0 100.0
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7/29/2019 Icici Spss Output
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T-TEST
/TESTVAL=1.43
/MISSING=ANALYSIS
/VARIABLES=v8a
/CRITERIA=CI(.95).
T-Test
One-Sample Statistics
N Mean Std. Deviation Std. Error Mean
preservices 75 1.4267 .64038 .07395
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7/29/2019 Icici Spss Output
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One-Sample Test
Test Value = 1.43
t df Sig. (2-tailed) Mean Difference
95% Confidence Interval of the
DifferenceLower Upper
preservices -.045 74 .964 -.00333 -.1507 .1440
V8C ICICI
Frequencies
Statistics
interestrate
N Valid 75
Missing 0
Mean 2.5333
interestrate
Frequency Percent Valid Percent
Cumulative
Percent
Valid stronglysatisfied 6 8.0 8.0 8.0
satisfied 32 42.7 42.7 50.7
neutral 31 41.3 41.3 92.0
dissatisfied 3 4.0 4.0 96.0
stronglydissatisfied 3 4.0 4.0 100.0
Total 75 100.0 100.0
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7/29/2019 Icici Spss Output
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T-TEST
/TESTVAL=2.5
/MISSING=ANALYSIS
/VARIABLES=v8c
/CRITERIA=CI(.95).
T-Test
One-Sample Statistics
N Mean Std. Deviation Std. Error Mean
interestrate 75 2.5333 .85950 .09925
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7/29/2019 Icici Spss Output
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One-Sample Test
Test Value = 2.5
t df Sig. (2-tailed) Mean Difference
95% Confidence Interval of the
DifferenceLower Upper
interestrate .336 74 .738 .03333 -.1644 .2311
V8E ICICI
Frequencies
Statistics
processingtime
N Valid 75
Missing 0
Mean 3.0933
processingtime
Frequency Percent Valid Percent
Cumulative
Percent
Valid stronglysatisfied 1 1.3 1.3 1.3satisfied 19 25.3 25.3 26.7
neutral 30 40.0 40.0 66.7
dissatisfied 22 29.3 29.3 96.0
stronglydissatisfied 3 4.0 4.0 100.0
Total 75 100.0 100.0
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7/29/2019 Icici Spss Output
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T-Test
One-Sample Statistics
N Mean Std. Deviation Std. Error Mean
interestrate 75 2.5333 .85950 .09925
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7/29/2019 Icici Spss Output
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One-Sample Test
Test Value = 3.0
t df Sig. (2-tailed) Mean Difference
95% Confidence Interval of the
Difference
Lower Upper
interestrate -4.702 74 .000 -.46667 -.6644 -.2689
V8F ICICI
Frequencies
Statistics
repaymentcharge
N Valid 75
Missing 0
Mean 3.4400
repaymentcharge
Frequency Percent Valid Percent
Cumulative
Percent
Valid stronglysatisfied 1 1.3 1.3 1.3
satisfied 11 14.7 14.7 16.0
neutral 26 34.7 34.7 50.7
dissatisfied 28 37.3 37.3 88.0
stronglydissatisfied 9 12.0 12.0 100.0
Total 75 100.0 100.0
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7/29/2019 Icici Spss Output
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T-TEST
/TESTVAL=3.4
/MISSING=ANALYSIS
/VARIABLES=v8f
/CRITERIA=CI(.95).
T-Test
One-Sample Statistics
N Mean Std. Deviation Std. Error Mean
repaymentcharge 75 3.4400 .93346 .10779
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7/29/2019 Icici Spss Output
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One-Sample Test
Test Value = 3.4
t df Sig. (2-tailed)Mean
Difference
95% Confidence Interval of the
DifferenceLower Upper
repaymentcharge .371 74 .712 .04000 -.1748 .2548
CHI-SQURE
V4 & V6
CROSSTABS
/TABLES=v4 BY v6/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT
/COUNT ROUND CELL
/BARCHART.
Crosstabs
Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
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7/29/2019 Icici Spss Output
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Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
typeofservices *
incomeeligibility
75 100.0% 0 .0% 75 100.0%
Chi-Square Tests
Value df
Asymp. Sig. (2-
sided)
Pearson Chi-Square 27.373a
8 .001
Likelihood Ratio 19.614 8 .012
Linear-by-Linear Association 2.886 1 .089
N of Valid Cases 75
a. 12 cells (80.0%) have expected count less than 5. The minimum
expected count is .07.
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7/29/2019 Icici Spss Output
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7/29/2019 Icici Spss Output
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V11 &v12
CROSSTABS
/TABLES=v11 BY v12
/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ
/CELLS=COUNT
/COUNT ROUND CELL
/BARCHART.
Crosstabs
Case Processing Summary
Cases
Valid Missing Total
N Percent N Percent N Percent
attentiononyou *
staffbehaviour
75 100.0% 0 .0% 75 100.0%
attentiononyou * staffbehaviour Crosstabulation
Count
staffbehaviour
Totalyes no
attentiononyou yes 21 13 34
no 14 27 41
Total 35 40 75
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7/29/2019 Icici Spss Output
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Chi-Square Tests
Value df
Asymp. Sig. (2-
sided)
Exact Sig. (2-
sided)
Exact Sig. (1-
sided)
Pearson Chi-Square 5.696a
1 .017
Continuity Correctionb
4.641 1 .031Likelihood Ratio 5.760 1 .016
Fisher's Exact Test .021 .015
Linear-by-Linear Association 5.620 1 .018
N of Valid Cases 75
a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 15.87.
b. Computed only for a 2x2 table
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