ibs global customer support logging calls with ibs service desk

IBS Global Customer Support

LOGGING CALLS WITH IBS SERVICE DESK

IBS GLOBAL SERVICE DESK

Customers can log a Call with IBS Service Desk through:

Customer Portal

Email

Phone

CUSTOMER PORTAL – LOG A CALL

AUTOMATICALLY RECEIPTS

When a Call is logged with Service Desk an email is automatically sent back to the Customer:

INCIDENT HANDLING

Service Desk will classify and prioritize the Call and assign it to the right competence group within IBS Customer Support.

A support officer will take action on the Call. Information back to the Customer will be published on the Customer Portal

and/or sent by email from the Call.

CUSTOMER PORTAL - VIEW

Home - summary of open Calls

Latest News - useful information

Log & Review Calls – search for open/resolved Calls logged by you or your organisation

Reports – we can provide the Customer with scheduled reports

Self Administration – update Contact Details and Change Password

Documents – useful information

ADD INFORMATION TO A CALL

The Customer can add more information by replying on a email sent from the Call or by adding a note to the Call on the Customer Portal.

WELCOME TO IBS CUSTOMER SUPPORT PORTAL

GLOBAL CUSTOMER SUPPORT TEAM