i still haven't found what i'm looking for

by Stephen Collins

I still haven’t found what I’m looking forSocial computing benefits for business and government

acidlabs

No

Who am I?

You’ve met CharlieHe’s the Enterprise 2.0 guy

If you haven’t, you should - http://scottgavin.info/?page_id=11

Now you need to figure out how to make your workplace like his.

Productive. Collaborative. Sharing. Learning.

INATT

It’s Not About The Technology (alone)

‣ web as framework

‣ people

‣ conversations, relationships and partnerships

‣ trust

‣ co-operation not control

So, what is it about?

Some of this is from Tara’s GOVIS list... Thanks, Tara.

Web as framework

The web...

‣ is ubiquitous (for the organisations we’re talking about)

‣ allows easy connections

Let’s take a moment...

Lee LeFever - The Commoncraft Showhttp://www.commoncraft.com/video-social-networking

Which leads us to...

People

You. Your clients. Their clients. Their friends.

Social computing tools make it

much easier to connect them.

Connected people can...

‣ self-serve

‣ provide a service

‣ receive a service

‣ find information

‣ leverage their own information held by themselves or others

Letting them have...

Conversations, relationships and partnerships

BigCorp Pty Ltd

Which means that these people can connect, share and learn from each other

Like they should have been all along

“...the focus is pretty much around the subject of people... And, like we all know, a successful KM strategy is one that combines into a perfect balance a focus on the people, on the tools and on the processes.”

Luis Suarez, KM Consultant, IBMdefines “Knowledge Management 2.0”

Knowledge and information get shared freely

http://www.elsua.net/

This can be incredibly enabling and empowering

Unless there is an absence of...

Trust

‣ Information is siloed and not shared

‣ People are prevented from working effectively

‣ It’s impossible to connect with others easily

“Data in the hands of a few makes for order; but data in the hands of many

makes for endless possibilities.”

Tara Hunt, Citizen AgencyGOVIS 2007 Keynote

There’s an alternative

http://www.horsepigcow.com/2007/05/25/government-20-butterfly-wing-storm/http://govis.blip.tv/file/242668/

It requires a change in thinking

to one of...

Co-operation not control

But how?

‣ treat people like adults

‣ open the firewall to relevant external social tools

‣ give everyone open access to internal social tools

‣ have appropriate policies

‣ support people in their activity

So who’s doing it?

‣ National Library of Australia

‣ AGIMO (GovDex)

‣ Network of Public Sector Communicators (NZ)

‣ KPMG

‣ Deloitte

‣ Telstra

‣ Freehills

‣ US Intel community (Intellipedia)

‣ US military

‣ IBM

‣ Sun

‣ Google

‣ lots of SMEs

Imagine...

Useful links

‣ Intellipedia - http://en.wikipedia.org/wiki/Intellipedia

‣ Network of Public Sector Communicators - http://www.psnetwork.org.nz/

‣ Govdex - https://www.govdex.gov.au/

‣ Sun’s blogging policy - http://www.sun.com/aboutsun/media/blogs/policy.html

Licensing

http://creativecommons.org/licenses/by-nc-sa/3.0/

Like the cool pictures?

Mostly from iStockphoto.com

Stephen Collins

trib@acidlabs.orgskype: trib22 twitter: trib

+61 410 680722

www.acidlabs.orgblog.acidlabs.org

www.thoughtglue.com

strategies, tools and processes to empower knowledge workers