humanizing employee engagement

brought to you by:

2013 Global Assessment Trends Report - Engagement

one of

King’s College London - of organizations say

Engagement

in 2013.2

Benefits Research 2013 -

cited Employee Engagement as top issue shaping benefits.3

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1 http://www.hrmagazine.co.uk/hro/news/1076406/engaging-workforce-priority-hr-2013-report?elqTrack=true

2 http://www.mybinc.com/blog/employment-engagement/#.Ueq3T411_jI

3 http://www.employeebenefits.co.uk/benefits/staff-motivation/engagement-is-leading-focus-for-employers/101812.article

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2010 global engagement score was

(down from 20091)

of employees are now

disengaged or under engaged2

Number of fully engaged employees

dropped to

North America sees since

2008 3

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1. http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf

2. http://www.prweb.com/releases/2011/10/prweb8866720.htm

3. http://www.hrreporter.com/articleview/18033-north-america-sees-lowest-levels-of-employee-engagement-since-2008-aon-hewitt

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http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/

Access

to needed

resources, tools,

and support

An energizing environment

that promotes physical, emotional

and social well-being

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Engagement is a issue…

you have human in your department name…

Therefore… it is

problem Humanize Employee Engagement 8 8/19/2013

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it really your fault.

Unfortunately…

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… HRIS…

Talent Management…

Rewards and Recognition

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I’m sorry Dave,

I'm afraid I can’t do that.

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People who use social networks like

Facebook or Linkedin are to

know their neighbors and to

provide them companionship.

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http://bits.blogs.nytimes.com/2009/11/05/does-technology-reduce-social-isolation/

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"Took all my pills be dead soon bye bye everyone."

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Some of those people lived within walking distance of

Simone.“

"Everyone just carried on arguing with each other on

Facebook like it wasn't happening.

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A 2010 study found that

while nearly

report reading posts from a close friend that seemed like a cry for emotional help…

to see the distressed friend.

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http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html

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The happiest

participants spent

and

than

the unhappiest

Happiest participants

had

and

1/3rd as much small talk as the unhappiest

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http://www.sciencedaily.com/releases/2010/03/100304165902.htm

The happy life is social and

conversationally deep rather than

solitary and superficial

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• Smoking 15 cigarettes a day

• Being an alcoholic

• Worse than not exercising

• Twice as harmful as obesity

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http://www.sciencedaily.com/releases/2010/07/100727174909.htm

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Social connections – friends, family, neighbors or colleagues –

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http://www.sciencedaily.com/releases/2010/07/100727174909.htm

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… online tools help people communicate with one

another,

digital

relationships carry misunderstandings & cause confusion.

Students report that at

least

they are uncertain whether the sender is joking or serious.

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In the real world,

These are the cues

we use to gauge

whether someone is

listening to us,

agrees with us, is

attracted to us, or

wants us to shut up.

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When Animal Kingdom opened in Orlando the first visitors complained that the real animals were not as "realistic" as the

animatronic creatures in other parts of Disneyworld.

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The need to find another human being to share one’s life with has always puzzled me. Maybe because I’m so interesting all by myself.

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Technology doesn’t handle

variability well.

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I was the

choice.

It calculated I had a 45% chance of survival,

Sarah only had 11% chance. That was somebody's baby.

A would

have known that.

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you are OK… They did not need to ask permission from anybody to do so.”

Herb Kelleher, founder of Southwest Airlines

“Colleen [Barret] is primarily responsible for the humanistic culture we have at Southwest… she

ascertained that

that would evolve in a given station.

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Products Manufacturing Efficiency Analytical

Services Flows Effectiveness Cross-functional

Silos Hierarchical Individual Isolation

Heuristic Intrinsic Social Relationships

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Passive Activism

People no longer need to take to

the streets to protest. They can

do so within the comfort of their

homes. Is it good to have passive

activism or is it just

adding unnecessary noise and

mislabeling comfortable

complacency?

http://thenextweb.com/insider/2011/10/30/are-new-technologies-making-us-happier/

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Can we culture

through our programs…

And yet

of the culture?

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The simple truth is that

technology is still a poor

substitute for human interaction.

Google—the company where

Mayer grew up—believes that

people needs to be together for

maximum productivity.

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Franz Boas, founder of American anthropology, maintained that the shared language of a

community is the most essential carrier of their common culture.

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Oral communication unites people in

groups. Writing and reading are

solitary activities that throw the

psyche back on itself.

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As Aristotle explained,

“When the storytelling in a culture

goes bad the result is decadence.”

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“When data is

ubiquitously accessible,

than the ability to place

these facts in context and

Daniel Pink, A Whole New Mind

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Idle chatter can be the social glue from which networks of trust and norms of reciprocity and potential social capital can emerge.

Howard Rheingold

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The key to successful communicating is realizing that

communication is an opportunity to motivate and

inspire, and all communication emotional

connection to make an impact. Bert Decker

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Creates psychological distance and negative physical affects Decreases communication clarity

Creates - relationships -Being there

and not being there Removes context around information reducing meaningful knowledge transfer

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1. Those who can do…

2. Aesop, Andersen and Grimm…

3. In Your Face…

4. Tech.2

5. Symbolize

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Aesop, Andersen, Suess and Grimm…

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“Ladies & Gentlemen

serving

Ladies &

Gentlemen”

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Turnover

15%

Decrease

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Creates a “family

tree” for new

employees that

includes staff

photos and a

map of the office.

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http://www.theglobeandmail.com/report-on-

business/careers/career-advice/life-at-work/companies-

shift-strategies-to-retain-employees/article13368016/

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Shirley!

Shirley, Shirley bo Birley Bonana fanna

fo Firley Fee fy mo Mirley,

Shirley!

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•Retention among frontline staff soared from 3% to 67% •The company had its 2 most profitable quarters ever

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Training

Story Telling

Face 2 Face

Technology

Symbols

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http://missboomerang19.deviantart.com/art/Internet-Killed-the-Video-Killed-the-Radio-Star-361589295

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that

designs jobs, or work systems or systems of employment or democratic processes,

Don Tapscott

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• Decrease caring behaviors

• Decrease recognition flexibility

• Increase our use of it as a substitute for reality

• Decrease your organization’s ability to communicate clearly

• Reduce the impact on future behaviors

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If an organization is nothing more than an instrument or a machine, used to enrich

the owners or top managers of the organization, then we would be justified to

show it

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http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-willing-to-die-for-the-organization-that-would-kill-you-for-caring/#sthash.bsr9Acni.dpuf

If, however, you think of an organization as being made up of the intersecting lives of human beings, each with his or her own wants, needs, hopes, desires, fears, and humanity…

a place where one can have a livelihood,

connect with a personal identity, and contribute to one’s own growth and to society’s as well.

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A place with human

beings

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Paul Hebert @IncentIntel

Paul.Hebert@Symbolist.com

www.symbolist.com

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