how to provide excellent customer service with a store solution

© 2016 Openbravo Inc. All Rights Reserved. 1

How to Provide Excellent Customer Service with a Store Solution

© 2016 Openbravo Inc. All Rights Reserved. 2

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Elena Martinez

Retail & Content Marketing Specialist @ Openbravo

Today’s Presenters

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Today’s agenda

!  Introduction !  Commerce Suite Demo !  Q&A

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Online and Offline Commerce Have a Symbiotic Relationship

Online Commerce needs an offline experience:

it needs to be much closer to the individualized,

emotional and social experience of its offline counterpart

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Credit: Techcrunch

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Shopping is Social and Mobile is the Medium

”Shopping is gratification. It’s validation. It’s an immensely

and intensely social experience”, Punit Soni, Flipkart CPO

Credit: Olapic.com

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What are the three most important things

to you as a customer?

a)  Product differentiation and quality

b)  Price

c)  Customer service

d)  None of the above

Credit: Rebecca Minkoff

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What do Customers Really Want?

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State-of-the-art Store Solution

9

A modern responsive web and mobile POS solution providing a strong transactional support available from any device.

A powerful store backoffice solution to achieve higher store operations performance.

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Named or anonymous transactions.

Multiple Pricelists depending on the Customer.

Customers creation and management at the POS.

Customer Management

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Assisted Sale

Information to associates about applicable discounts and promotions.

Search by product characteristics.

Information about complementary products and best sellers.

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Inventory Visibility

In-store stock information and in other stores

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Integrated Loyalty Management

Integrate your loyalty program.

Manage Gift Cards and Gift Vouchers.

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Promotions and Discounts Engine

!  Automatic and discretionary

!  By percentage or amount

!  By ticket total amount

!  By customer, customer category, product, product category, store, price list or characteristics, or a combination of all of them

!  Best deal discounts

!  Packs and Combos

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Training Mode

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Security and Fraud Control

Improve operational and fraud control with manager’s approvals.

Complete support to opening and closing store and terminals including control of cash differences.

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Master Data Update

Set time to refresh master data in all your POS terminals (full or incremental update).

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Stores and Terminals Configuration Create new stores and new terminals faster with “Copy Store” and “Copy Terminal” functions.

Complete store configuration including price list, assortment, ticket templates, local formats…

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Mobile In-Store Inventory Management

"  Goods movements

"  Picking Lists

"  Physical inventory

"  Same technology than mobile POS

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Embedded Retail Analytics

Out-of-the-box pre-defined analytical reports.

Capacity to create new cubes and dashboards.

Embedded query widgets in your workspace.

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Embedded Module Management Console

Search for new modules in the central repository or your file system and check the installation history.

Install, uninstall and disable modules, scan for updates and check module information.

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Recommendation for Retailers

!  Remember moving from channel focused to customer centric

!  Train your employees so they become real “ninjas”

!  And empower them with the best technology

!  So they deliver the best possible customer service

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Thank you very much for your attention

Web: www.openbravo.com/contact

Email: info@openbravo.com

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