how to provide excellent customer service with a store solution
TRANSCRIPT
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© 2016 Openbravo Inc. All Rights Reserved. 1
How to Provide Excellent Customer Service with a Store Solution
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© 2016 Openbravo Inc. All Rights Reserved. 2
Today’s presentation is available to download on the Attachment tab on the webinar page.
Visit openbravo.com/retailers/resources/overview/
Check out additional resources and don’t forget to share them with your colleagues.
Have a question? Click on the Question tab. Q&A will be at the end of today’s presentation.
Submit additional questions or comments after the webinar on Twitter. Hashtag: #obravowebinar
Simple steps to increase the value of today’s webinar experience
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© 2016 Openbravo Inc. All Rights Reserved. 3
Elena Martinez
Retail & Content Marketing Specialist @ Openbravo
Today’s Presenters
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Today’s agenda
! Introduction ! Commerce Suite Demo ! Q&A
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© 2016 Openbravo Inc. All Rights Reserved. 5
Online and Offline Commerce Have a Symbiotic Relationship
Online Commerce needs an offline experience:
it needs to be much closer to the individualized,
emotional and social experience of its offline counterpart
© 2015 Openbravo Inc. All Rights Reserved. 5
Credit: Techcrunch
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© 2016 Openbravo Inc. All Rights Reserved. 6
Shopping is Social and Mobile is the Medium
”Shopping is gratification. It’s validation. It’s an immensely
and intensely social experience”, Punit Soni, Flipkart CPO
Credit: Olapic.com
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What are the three most important things
to you as a customer?
a) Product differentiation and quality
b) Price
c) Customer service
d) None of the above
Credit: Rebecca Minkoff
© 2015 Openbravo Inc. All Rights Reserved. 7
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What do Customers Really Want?
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State-of-the-art Store Solution
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A modern responsive web and mobile POS solution providing a strong transactional support available from any device.
A powerful store backoffice solution to achieve higher store operations performance.
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Named or anonymous transactions.
Multiple Pricelists depending on the Customer.
Customers creation and management at the POS.
Customer Management
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Assisted Sale
Information to associates about applicable discounts and promotions.
Search by product characteristics.
Information about complementary products and best sellers.
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Inventory Visibility
In-store stock information and in other stores
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Integrated Loyalty Management
Integrate your loyalty program.
Manage Gift Cards and Gift Vouchers.
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Promotions and Discounts Engine
! Automatic and discretionary
! By percentage or amount
! By ticket total amount
! By customer, customer category, product, product category, store, price list or characteristics, or a combination of all of them
! Best deal discounts
! Packs and Combos
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Training Mode
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Security and Fraud Control
Improve operational and fraud control with manager’s approvals.
Complete support to opening and closing store and terminals including control of cash differences.
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© 2016 Openbravo Inc. All Rights Reserved. 17
Master Data Update
Set time to refresh master data in all your POS terminals (full or incremental update).
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Stores and Terminals Configuration Create new stores and new terminals faster with “Copy Store” and “Copy Terminal” functions.
Complete store configuration including price list, assortment, ticket templates, local formats…
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Mobile In-Store Inventory Management
" Goods movements
" Picking Lists
" Physical inventory
" Same technology than mobile POS
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Embedded Retail Analytics
Out-of-the-box pre-defined analytical reports.
Capacity to create new cubes and dashboards.
Embedded query widgets in your workspace.
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Embedded Module Management Console
Search for new modules in the central repository or your file system and check the installation history.
Install, uninstall and disable modules, scan for updates and check module information.
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Recommendation for Retailers
! Remember moving from channel focused to customer centric
! Train your employees so they become real “ninjas”
! And empower them with the best technology
! So they deliver the best possible customer service
© 2015 Openbravo Inc. All Rights Reserved. 22
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Thank you very much for your attention
Web: www.openbravo.com/contact
Email: [email protected]
© 2015 Openbravo Inc. All Rights Reserved. 23