how to make your users love sharepoint online (when they hated the previous ones!)

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by François Souyri - Sept 2016Up

My users have always hated SharePoint. How can I make them like SharePoint Online ?

Agenda

AGREE ON THE BASICS (WHY USERS HATED SHAREPOINT)

BEFORE

DURING

SHAREPOINT DEPLOYMENT AND THE USERS

Paper Processes to Cloud Automation

François Souyri

BLOG http://sharepointfrancois.comCOMPANY http://paperblade.com

#SHAREPOINT SINCE 2006

FOUNDER OF HUMAN CONSULTING AGENCY

IN LONDON

#HUSBAND

#FATHER OF A 5 YEAR OLD

AMATEUR #CAPOEIRISTA

TWITTER FrancoisSouyriEMAIL francois@paperblade.com

016 Why Users $@%& hate SharePoint !

016 Sucks?

Advantages were not clear

“Clunky”

Hard to find information

Sharing was complex

Fear of change

used to suck?Why SharePoint

The Fad is Gone

NOT MUCH NOVELTY

Constant Fighting

BETWEEN USERS AND SITE OWNER

BETWEEN SITE OWNERS AND I.T.

BETWEEN I.T. AND THIRD PARTY PROVIDER / EXTERNAL SUPPORT

Users Found Replacement Solutions

OUTSIDE THE CORPORATE NETWORK

Be Ready for The Problems That Might Arise

Business Changes

Human Factors

Technology Changes

Before Implementation

Organise Your SharePoint Early

AKA “SHAREPOINT INFORMATION ARCHITECTURE”

BEFORE CREATING ANY SITE, YOU SHOULD PLAN FOR IT

Demonstrate SharePoint

PEOPLE DON’T KNOW WHAT THEY DON’T KNOW

SO SHOW THEM !

Accept SharePoint Limitations

BE HONNEST - IF IT CAN’T DO IT, THEN SAY SO

Have A Project Manager

NOT JUST YOUR IMPLEMENTATION CONSULTANT

Get Management To Love It

SHOW THE ADVANTAGES FOR THEM

ASK MANAGEMENT TO TALK ABOUT IT

During Implementation

Implement SharePoint in Phases

FEW SITES/APPS PER PHASE

HR Site• Recruitment • handbook• Absences

Marketing Site• News• Case Studies

PMO Office• Projects

Do Not Cut Corners

DON’T DO NEW WITH OLD

Lead By Example

Keep It Simple

SIMPLE NAVIGATION

KEEP CONSISTENCY ACROSS ENVIRONMENT

LIMIT LEFT AND TOP NAVIGATION

Consistent, yet unique

016What About Branding ?

WHAT’S MORE IMPORTANT, WHAT’S INSIDE OR OUTSIDE?

THIRD PARTIES: • VALO INTRANET• LIVETILES• SKIN TEMPLATES

SMALL EDIT

WHOLE “SKINNING”

016Out of the box

Fully customised

Communicate Communicate CommunicateKEEP A CONSTANT DIALOGUE WITH YOUR STAKEHOLDERS

ASK FOR ANY IDEAS OR RECOMMENDATIONS

SURVEY THE USER

REGULAR FEATURES AND “SHOW AND TELL”

MAKE THEM FEEL “INVOLVED”

Train your Users

YES, IT’S INTUITIVE BUT IT’S NOT OBVIOUS

CUSTOM TRAINING

VIDEOSSHOW AND TELL

INTERNAL WEBINARS

FLOOR WALKING

Empower Your Users

IDENTIFY POWER USERS, THEY ARE YOUR NEW BEST FRIENDS!

ASSIGN EACH SITE TO AN OWNER

COLLECT FEEDBACK

DON’T LET SITES BECOME DESERTED OR ABANDONED

Think like your Users

RENAME IF YOU WILL BUT……DO CALL A SPADE A SPADE

AVOID OVERWHELMING THEM WITH FEATURES

PUT YOURSELF IN YOUR USER’S SHOES

After Implementation

Officially Move Your Business to SharePoint“NO ONE HAS AN EXCUSE NOT TO USE SHAREPOINT FOR ALL THEIR WORK”

ASK MANAGEMENT TO SEND OUT AN ANNOUNCEMENT

Don’t Leave Ownership With I.T. Alone

GIVE SITE OWNERS RESPONSIBILITIES TOO

Think “Ops”

IMPLEMENTATION IS NEVER FINISHED

OPERATIONS ARE NOW IN CHARGE

ON-GOING ASSISTANCE AND TRAINING

SCORECARDS AND KPI’s

NEW RELEAS

LEARN IT

USE IT

MASTER IT

TRAIN OTHERS

REPEAT

Make Your Bed

DON’T LET THE DUST ACCUMULATE

GOOD HOUSEKEEPING IN PLACE

DON’T RELY ON JUST THE USERS

YOU NEED TO ACT BEFORE IT BECOMES UNTIDY

How To Keep It All Clean

HIRE A HOUSEKEEPER

SHOW USERS DYNAMIC CONTENT

SET UP ALERTS AND AUTOMATION

Conclusion: Love Your Users

SHAREPOINT IS A BUSINESS TOOL

SHOW IT

PLAN FOR IT EARLY

DON’T REPEAT THE PAST

SIMPLE IS THE NEW S.M.A.R.T

USERS ARE YOUR BEST FRIEND

ALWAYS COMMUNICATE

THEY WILL BE GRATEFUL

016 THANK YOU FOR LISTENINGDO YOU HAVE ANY QUESTIONS FOR ME?If you would like to contact me use any below

Paper Processes to Cloud Automation

BLOG http://sharepointfrancois.comCOMPANY http://paperblade.com

TWITTER @FrancoisSouyriEMAIL francois@paperblade.com

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