how to make business process management (bpm) work in practice
Post on 09-Jan-2016
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How to make Business Process
Management (BPM) work in practice
Prepared for the 3rd SA CIO Summit byDr. Ilia Bider, Director R&D IbisSoft
BPM today
• Prerequisites exist– Advanced computer technology– High level of availability for businesses as well as
for private use– An extensive theoretical research in the BPM field– A number of BPM support systems on the market
• Limited penetration into operational practice: the breakthrough not yet achieved
What keeps the breakthrough off?
• We have not changed our working habits
• We do not fully utilize the possibilities computers offer us
• We achieve efficiency in specific functions but not in dealing with the overall processes
• We solve some old problems but create new ones instead
Example
A mess is a mess
What is needed – new information logistics
Robots would be ineffective without a conveyor belt
Humans are not robots!
Start with the goal:Lean and efficient administration
From: http://extra.ivf.se/lean/
What is the solution? Multi-case/desk/worker environment
New information logistics – interplay of Just-in-Time principles (JiT)
• JiT-information: Do not move information around – move the user to it
• JiT- human resources:Assign resources on the fly
• JiT- knowledge:Provide the user with the relevant knowledge when he/she needs it
What we need to implement new information logistics
• A theory that explains and formalizes the JiT-principles “There is nothing so practical as good theory”
• A business process support systemTo enable the implementation of JiT-principles
• Organizational changeTo ensure a comprehensive use of the system
Where to look for the right kind
of theory? Where it already works – in the domain of physical processes control
Can we apply the theory of physical processes control to business processes?
?
The answer is: yes!
Business processes support – when we have a good theory
Building a BPS system is a matter of programming techniques and we do not lack them
• learn how to use your BPS systemin your operational environment
• get rid of old habits“Old habits die hard”
• acquire the new onesby using your new system in all situations
To achieve it you have to:
Organizational change is more difficult
Not only a BPS system should be aligned to processes but people as well
Synchronization
Business - BPS
WHY WHEN HOW Motivation
System use
CultureExperience of previous introduction
s
Communicate needs
Communicate vision
Plan for early
benefits
Link benefits to system introduction
Gradually increase
scope
Structures for training/help-desk/support
Reward system
Synchronize
Constantly adjust
goalsTraining
Project plan
Projectorganisation
Tools
Parameters
Actions
Introducing BPS into operational practice: a Why-When-How model
Introduction of BPM in operational practice
There are multiple choices - the decision is yours! Level ofautomation
Level of organizational change
Optimum =JiT-principles
Common way
Optimal wayRealistic way
Consultancy
focused on introduction of BP into the operational practice
+ Research laboratory backed by various governmental agencies
IbisSoft-experience
What is this all based on?
Thank you for your attention!
Dr. Ilia Bider, IbisSoftwww.ibissoft.com/English
Email: ilia@ibissoft.se
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