how to make business process management (bpm) work in practice
DESCRIPTION
How to make Business Process Management (BPM) work in practice. Prepared for the 3rd SA CIO Summit by Dr. Ilia Bider, Director R&D IbisSoft. BPM today. Prerequisites exist Advanced computer technology High level of availability for businesses as well as for private use - PowerPoint PPT PresentationTRANSCRIPT
How to make Business Process
Management (BPM) work in practice
Prepared for the 3rd SA CIO Summit byDr. Ilia Bider, Director R&D IbisSoft
BPM today
• Prerequisites exist– Advanced computer technology– High level of availability for businesses as well as
for private use– An extensive theoretical research in the BPM field– A number of BPM support systems on the market
• Limited penetration into operational practice: the breakthrough not yet achieved
What keeps the breakthrough off?
• We have not changed our working habits
• We do not fully utilize the possibilities computers offer us
• We achieve efficiency in specific functions but not in dealing with the overall processes
• We solve some old problems but create new ones instead
Example
A mess is a mess
What is needed – new information logistics
Robots would be ineffective without a conveyor belt
Humans are not robots!
Start with the goal:Lean and efficient administration
From: http://extra.ivf.se/lean/
What is the solution? Multi-case/desk/worker environment
New information logistics – interplay of Just-in-Time principles (JiT)
• JiT-information: Do not move information around – move the user to it
• JiT- human resources:Assign resources on the fly
• JiT- knowledge:Provide the user with the relevant knowledge when he/she needs it
What we need to implement new information logistics
• A theory that explains and formalizes the JiT-principles “There is nothing so practical as good theory”
• A business process support systemTo enable the implementation of JiT-principles
• Organizational changeTo ensure a comprehensive use of the system
Where to look for the right kind
of theory? Where it already works – in the domain of physical processes control
Can we apply the theory of physical processes control to business processes?
?
The answer is: yes!
Business processes support – when we have a good theory
Building a BPS system is a matter of programming techniques and we do not lack them
• learn how to use your BPS systemin your operational environment
• get rid of old habits“Old habits die hard”
• acquire the new onesby using your new system in all situations
To achieve it you have to:
Organizational change is more difficult
Not only a BPS system should be aligned to processes but people as well
Synchronization
Business - BPS
WHY WHEN HOW Motivation
System use
CultureExperience of previous introduction
s
Communicate needs
Communicate vision
Plan for early
benefits
Link benefits to system introduction
Gradually increase
scope
Structures for training/help-desk/support
Reward system
Synchronize
Constantly adjust
goalsTraining
Project plan
Projectorganisation
Tools
Parameters
Actions
Introducing BPS into operational practice: a Why-When-How model
Introduction of BPM in operational practice
There are multiple choices - the decision is yours! Level ofautomation
Level of organizational change
Optimum =JiT-principles
Common way
Optimal wayRealistic way
Consultancy
focused on introduction of BP into the operational practice
+ Research laboratory backed by various governmental agencies
IbisSoft-experience
What is this all based on?
Thank you for your attention!
Dr. Ilia Bider, IbisSoftwww.ibissoft.com/English
Email: [email protected]