how to discuss e-books with patrons
Post on 18-Dec-2014
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How to discuss eBooks with patrons
Part OneImprove your technology skills and interview practice
Reality Check
Seriously?
Improve your Skills
Know who your library’s tech genius or point person is for eBooks.
Eavesdrop on your co-workers. It's a good thing!
Be patient!
With yourself and with your patrons
Fake it till you make it
Most patrons are happy to get the information that helps them get started but...
Instead of I don't know try Let's see if we can figure this out together
No one expects you to be perfect or know everything.Hopefully
Know your Library's Resources
Read an eBook you may actually like it!
12% of readers of e-books borrowed an e-book from the library in the past year but a majority of Americans do not know that this service is provided by their local library58% of all library card holders say they do not know if their library provides e-book lending services
55% of all those who say the library is “very important” to them say they do not know if their library lends e-books.
53% of all tablet computer owners say they do not know if their library lends e-books.
48% of all owners of e-book reading devices such as original Kindles and NOOKs say they do not know if their library lends e-books.
47% of all those who read an e-book in the past year say they do not know if their library lends e-books.
Or... you may still
hate eBooks and think you'll never read one again! but you got the eBook and now you know how to use the resource. You Rock!
One on one patron sessions are great practice and confidence building.
Volunteer for the next opportunity!
The interview, tutorial, assistance, coaching, instruction, help,tech support, guidance, training, encouragement etc.
OR A CHOICE
Be Approachable
Types of eBook Reference questions
Directional - Where are your eBooks?
Ready-reference - Do you have eBooks?
Specific Search - Do you have The Inferno by Dave Brown
Seize the Teachable Moment
Look for clues about the patrons technical skills and knowledge
make a flowchart for all your resources and discuss them with your
coworkers
Create a road map in your mind
Always Show
Interest
Listen Listen and Listen some more
Be a sponge.Listen carefully to the patron's questions.
Interviewing is mostly listening
Talk your patron through every step in the processKeep them informed of the progress
Review the whole process and then let them drive
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