how to create results-oriented job descriptions

How to CreateResults-Oriented Job Descriptions

hrtms.com919.351.JOBS

Guest Speakers

Roger Plachy and Sandy Plachy

Roger Plachy and Sandy Plachy are principals of the Job Results Management Institute, a human resources management consulting firm specializing in defining and managing work, especially by bringing employees’ attention to the results that need to be produced so that the organization is successful.

Roger and Sandy have been course developers and leaders for the American Management Association in the US and internationally. Sandy focuses on operations management, while Roger’s interests are management and leadership practices. They have co-authored four books on jobs, pay, and performance.

A Bit About HRTMS Jobs• We are a human resources software company

based in North Carolina that specializes in Job Description Management

• A new job description perspective:◦ Robust and up-to-date job description repository is

essential to strategic HR◦ With a greater understanding of a job, you’re able to

have a bigger impact on some of your most crucial HR processes

• With an HRTMS Jobs Repository you could:◦ Leverage conversations with multiple Stakeholders◦ Provide information to those that need it◦ Turn blocks of text into Data Points

What We Want to Accomplish• Show you the power of focusing on RESULTS

• Teach you how to create a focus on RESULTS in your job descriptions

A Job Description is . . .

THE essential employment communication!

Job Descriptions are Used to:• Define organization

structure• Advertise and post

jobs• Onboard and orient• Train• Coach• Counsel• Manage performance

• Compensate• Mentor• Plan succession• Develop careers• Build teams• Discipline• Terminate

Job Descriptions are Critical

The clearer the job description,

the better the human resource management

Traditional Job Descriptions

Focus only on tasks

Do not tell WHY tasks are important

Do not tell WHERE tasks fit in the big picture

Results-Oriented Job Descriptions

Emphasize results to be contributed

Elevate attention to the desired outcome

Contemporary Employees

• Want to understand what their work contributes to the organization

• Want a sense of◦ Pride◦ Excitement◦ Fun◦ Teamwork

The Key

Distinguish the difference between

Results WHYvs.tasks what

◦ The philosophy and practice of results-oriented thinking

◦ The mindset and technique of writing a results-oriented job description

The Job of a Bricklayer

• Scooping mortar

• Laying brick

• Raising walls

• Building a building

The Job of a Bricklayer

RAISES A WALL

laying brick.

Results vs. Tasks

PREPARES NEW EMPLOYEES FOR ASSIGNMENTS

byconducting orientations.

• WHY is “conducting orientations” important?

Results vs. Tasks

RECOMMENDS ACTIONSbyanalyzing data.

• WHY is “analyzing data” important?

Results vs. Tasks

KEEPS EQUIPMENT OPERATINGbycompleting inspections and preventive

maintenance.

• WHY is “completing inspections and preventive maintenance” important?

Results vs. Tasks

SATISFIES CUSTOMERSbyfilling orders.

Note change in focus from “orders” to “customers”

Results vs. Tasks

END RESULTSvs.tasks that produce the results

Traditional Task-OrientedJob Description

Greets patients and visitors in person or on the telephone.

Anticipates patient anxieties; answers questions; maintains reception area.

Add Results to Tasks

WELCOMES PATIENTSbygreeting them in person or on the telephone.

Add Results to Tasks

COMFORTS PATIENTS AND VISITORSbyanticipating patient anxieties; answering questions; maintaining reception area.

Result-by-Task Structure

RESULTby

How to Identify Results

Try the job action as a RESULT

Try the job action as a task

Try The Job Action as a ResultUPDATES FILES WITH CHANGESby??????????

UPDATES FILES WITH CHANGESbygathering status change forms; identifying data noted on form; retrieving data file; entering new data; verifying entry.

Try The Job Action as a Task

??????????byupdating files with changes.

MAINTAINS DIRECTORYbyupdating files with changes.

Procedure Manual

• Gather status change forms.• Identify data noted on form.• Retrieve data file.• Enter new data.• Verify entry.• Notify accounting by 3:00 p.m.

Procedure Manual

RESULTS

Procedures

Try Job Action as a Result

ANALYZES CASH RECEIPTSby??????????

ANALYZES CASH RECEIPTSbyretrieving cash receipts ledger; studying transaction history; verifying cash balances using Test-Balance Pro; making and verifying calculations.

Try Job Action as a Task

??????????byanalyzing cash receipts.

RECOMMENDS ADJUSTMENTS TO CASH ACCOUNT

byanalyzing cash receipts.

• Clump similar tasks together• Define one result for similar tasks

• Most jobs have about 10 to 12 results

SUPPORTS OPERATIONSby

maintaining inventory.

MAINTAINS INVENTORYby

purchasing supplies.

PURCHASES SUPPLIESby

preparing requisitions.

RESULTS buried in task statements

Documents training classes in order to meet regulatory requirements.

MEETS REGULATORY REQUIREMENTSbydocumenting training classes.

Catchall Statement

Performs other tasks as required.

Why are these tasks important?

CONTRIBUTES TO DEPARTMENT SUCCESS

byperforming other tasks as required.

Organization/Department Mission

ASSURES BEN & JERRY’S ICE CREAM QUALITY

DELIVERS DISTINGUISHED NURSING CARE

PROVIDES CONSERVATIVE FINANCIAL INFORMATION

SERVES MAMA LEONI’S MOUTH-WATERING MEALS

Why Results-OrientedJob Descriptions (ROJDs)?

• Traditional job descriptions are not invigorating

• People want to know WHY their work matters

• Build better relationships with employees• Better serve customers• Focusing on results is a better way to

manage!

HRTMS Partnership

• ROJDs Essential Function Builder• Content for 6,000+ ROJDs to help write

ROJDs• Consulting Services to help you get started

HRTMS Jobs

HRTMS Jobs – Built in Ability to Build ROJDsEntry Form

HRTMS Jobs - ROJD ContentBrowse and Select RO Essential Functions Statements from 6,000 Jobs

HRTMS Jobs – For your Existing JobsPull in you exist jobs and add results to them

Consulting Services

• Getting Started with ROJDs• Facilitating ROJD Projects• Writing Results-Oriented Job Descriptions• Any Job Description related issues or tasks.

Let us know if you need help with

Questions

How To Contact Us

Don Bermandon@hrtms.com

Ashley Robinsonashley@hrtms.com

919.351.JOBS (5627) ▪ hrtms.com

Roger Plachyroger@jrmi.com

Sandy Plachysandy@jrmi.com

jobdescriptionsbyjrmi.com

how to create results-oriented job descriptions

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