job descriptions / eligibility criteria

National Transmission & Despatch Company Limited

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Job Descriptions / Eligibility Criteria

Contents

1.1. Deputy Manager – IT Auditor .................................................................................................................... 2

1.2. Deputy Manager – Business Intelligence & Reports .................................................................................. 5

1.3. Deputy Manager - Database Management ................................................................................................ 8

1.4. Assistant Manager – Desktop / LAN Support ........................................................................................... 12

1.5. Assistant Manager - Database Administrator .......................................................................................... 15

1.6. Assistant Manager – Server Engineer/ Security ....................................................................................... 19

1.7. Assistant Manager – Server Engineer (Systems) ...................................................................................... 21

1.8. Assistant Manager – Release and Deployment ........................................................................................ 23

1.9. Assistant Manager – Software Development & Ops. ............................................................................... 25

1.10. Junior Executives – Data Support Team ................................................................................................... 28


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1.1. Deputy Manager – IT Auditor

Job Description

Job title Deputy Manager IT Auditor Function Information Technology

Job Objective

The Role of a Systems auditor will be crucial in reporting independently to the Steering committee about the agreed-upon overarching project management methodologies, quality control processes, internal control over resources, finances and risk management processes being followed and to match all of these against the project scope, objectives, timelines and scope.

Job Responsibilities

The IT Auditor will be responsible for the examination and analysis of internal controls and risks by

performing IT audit work, developing audit scope, procedures, and preparing audit reports. His

responsibilities encompass timely completion of Project implementation reviews and system audits in

a manner that is consistent with the professional standards of conduct of the Institute of Internal

Auditors and Information Systems Audit and Control Association (ISACA).

• The system auditor should perform the following:

o Pre-audit planning.

o Develop audit program and perform control testing.

o Identify internal control weaknesses and suggest improvement thereof.

o Evaluate IT controls and procedures of IT systems and applications used in NTDC.

o Perform general and application control reviews for simple to complex information

systems.

o Review IT security system based on approved security framework, policies and

procedures.

o Prepare audit findings and working paper for SC

• The Systems Auditor has the responsibility of supporting the NTDC ERP Steering Committee /

CIA in reviewing, examining, evaluating, and verifying compliance with:

o Scope, Quality, Schedule, Cost and Timelines ERP Implementation program. o Policies, procedures, internal controls, Project management plans and contractual

terms for all components of the NTDC ERP Implementation program. o Report to the SC about NTDC Functional heads support in advocating the project and

in allocating resources to the project. o Keep a close watch that the assigned Project teams are following their responsibilities

and providing the necessary input, review and collaboration needed to achieve the project timelines.

• Adequately document and analyze all quality control, scheduling, resource allocation, risk management and internal controls embedded in the agreed upon project management plans and methodologies.

• Monitor compliance and report independently to the Steering committee about progress against quality, cost, timelines and budget


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Job Description


• Ensure good project management practices are in place and followed • Ensure project risks have been identified, risk profiles have been defined, and the Project

Team and the Steering Committee act to minimize the risks; in case risk levels are higher than the agreed limits, then, initiate action to bring back the risks to the agreed limits

• Achieve stakeholder expectations to provide continuous independent oversight and early warnings about changes to the project’s risk profile.

• Ensure project controls are in place. • to ensure that the project delivers the expected benefits and is completed based on the

approved budget, schedule and scope. • Ensure that the controls and the risk policy are strictly adhered to by the Project Team • Ensure Steering Committee decisions take into account project controls and defined

milestones (and the stipulated requirements thereof). • Maintain financial integrity at all times during the project. • Assess project progress as it relates to the original business case and budget. • Apprise Steering Committee about potential deviations from the original business case,

timing and validation, if any. • Perform any other job-related duties as assigned by the reporting officer or head of

department.

Eligibility Criteria

Qualifications:

• Master’s degree from HEC recognized university in computer sciences.

• CISA/CISM or equivalent certification.

Experience & Age limit:

• At least 7 years’ information systems/information security audit experience is required.

• Experience with highly complex, cross-functional and enterprise Information Systems will be preferred.

• Age Limit is max. 40 years

Competency Profile

Behavioral

• Flexible to adapt to a variety of workload assignments and changing priorities.

• Integrity to perform unbiased evaluations.

• Maintain working relationships cross-departmentally to assure appropriate levels of support and services.

• Proven ability to work with teams of professionals with diverse technical and business backgrounds


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Job Description


• Excellent written and verbal communication skills, with the ability to communicate and interact effectively with all levels of personnel.

• Ability to perform multiple tasks and meet critical deadlines, while maintaining accuracy and quality.

Technical

Knowledge of auditing of the following areas is preferred:

• COBIT control framework.

• Risk identification, mitigation, and reporting.

• Project Implementation Reviews.

• Understanding of IT related standards pertaining to application development, support services and helpdesk operations.

• Knowledge of audit standard of ISACA.

• Understanding of risk-based audit, network security and database administration.

Reporting Line

Supervisor Subordinate

Should be able to work independently; Works in

the Internal Audit Department of NTDC -


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1.2. Deputy Manager – Business Intelligence & Reports

Job Description

Job title Deputy Manager- Business Intelligence

Function Information Technology

Job Objective

Design, execute and manage end-to-end BI and analytics solutions that turn data into knowledge.

Enhance NTDC’s business intelligence systems, to help the organization make better decisions.


• Translate business process and strategy to technical specifications, and collaborate with other NTDC departments to optimize and improve decision-making through analytics and BI.

• Create reports in a format understandable to end-users. • Support senior management in gathering and defining business requirements, which will help

to properly design solutions for business users’ need for advanced analytic capability. • Support in implementation of implemented BI solutions by: monitoring and tuning queries

and data loads, addressing user questions concerning data integrity, monitoring performance and communicating functional and technical issues.

• Data warehouse designing and modelling • Design, upgrade, deploy and maintain BI Solutions • Define/Recommend information quality metrics and ensures metrics are documented and

tracked. • Maintain, support and provide organizational expertise for data analytics platforms • Contributes to the BI strategic direction for the enterprise. • Establish the BI education series/trainings for the enterprise. • Stay abreast of BI products/tools. • Facilitate Senior Management by giving presentable view of information though Dashboards,

Graphical views/ Gantt charts. Conduct data mining and analysis. • Well versed with Data storage / analytical tools and models. • Troubleshooting and testing of BI Systems. • Evaluate the effectiveness of BI systems and provide recommendations. • Collaborate with other teams to integrate systems and data streams. • Develop and execute database queries and conduct analysis. • Create visualizations and reports for requested projects. • Develop and update technical documentation. • Perform any other job-related duties as assigned by the reporting officer or head of

department.


Qualifications:


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Job Description



• Minimum Master’s degree from HEC recognized university in computer sciences. • Certification in BI Analytics/ Data Management will be preferred.

Experience & Age Limit:

• At least 7 years’ experience in a related technological field.

• 3+ Years of Business Intelligence / Analytics consulting and development experience.

• Experience with highly complex, cross-functional and enterprise BI solutions.

• Age Limit is max. 40 years.

Competency Profile

Behavioral

• Flexibility to adapt to a different workload assignments and changing priorities.

• Job requires the ability to present and train groups of people.

• Maintain cross department working relationships to assure appropriate levels of support and services.

• Provide recommendations for strategies and resource allocation needed to meet system related goals.

• Proven ability to work with teams of professionals with diverse technical and business backgrounds.


• Ability to perform multiple task and meet critical deadlines, while maintaining accuracy and quality.

• Ability to understand problems, and to collaborate and explore solutions.

• Strong technical aptitude.

• Service and team oriented.

Technical

• Strong expertise of Data Science and Analytics concepts.

• Expertise in data warehouse concepts, dimensional, physical and logical models.

• Demonstrated experience in project management, system implementation, full project life-cycle development, and requirements analysis.

Reporting Line



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Job Description



Manager-SW Dev./Apps. Support -


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1.3. Deputy Manager - Database Management

Job Description

Job title Database Engineer - Lead Function Information Technology

Job Objective

• To support the ERP implementation, work with the ERP supplier and gain the technical knowledge to ensure all databases in use within NTDC are well designed, efficient, well maintained, load balances and recoverable with supporting documentation.

• Maintenance of the databases related to all live, backup and mirrored instances of ERP within NTDC including but not limited to Testing, Training and Production environments

• Perform tasks and operations as per NTDC’s data requirements and maintain data warehouse.


During Implementation • Collaborate with implementation vendor / external consultants in ongoing ERP

implementation project to help gather requirements, design, configure, test and implement ERP.

• Help to identify interfaces required for ERP with other IT systems; collaborate with implementation vendor / external consultant to design, configure and test interfaces.

• Coordinate the Database Team to work with the ERP suppliers’ technical team, receive hands on training during implementation and any technical trainings which come as part of the ERP implementation vendor’s responsibilities.

Post Implementation • Improve database performance by supervising, developing, managing, and securing

databases.

• Ensure the fulfilment of business requirements by developing database utilization policies, procedures, security, backup, and recovery.

• Develop stored procedures, triggers, etc. as necessary to implement business rules as enhancements to existing systems.

• Produce and maintain technical documentation on designs, structures, code and interfaces related to data management.

• Complex problems analysis and its resolution.

• Aid in coordinating all incident response events from detection to final remediation.

• Responsible for maintaining an advanced awareness of the latest technologies and trends in the relevant database technology stack.

• Ensure storage, archiving, backup and recovery procedures are functioning correctly.

• Technical consultation on complex projects with IT Team.

• Adheres to system, division and department policies, procedures, guidelines and standards.

• Performance monitoring, technical support and advanced trouble-shooting of databases.

• Develop strategies for scalability (high transaction volume) and high availability (replication, automatic failover).

• Maintains database performance by utilizing best practice tuning methodologies.

• Provide proactive database support and researching the latest customer advisories, implementing recommendations; and ensuring reliable database performance.


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Job Description


• Maintaining and creating standards and documentation for Database environments.

• Responsible for the administration of various Cloud based and on-premise databases, applications, and third-party information systems for NTDC. This position will administer the security of NTDC's databases and applications, including managing users, roles, permissions etc.

• Monitors ERP performance and maintain NTDC ERP application system parameter settings.

• Build and migrate software packages for Production ERP deployments.

• Supervise the installation of ERP software upgrades and apply configuration settings after thorough testing procedures.

• Organize and implements cloning of ERP system’s Test and staging environments

• Ensure the Database team works with users and vendors to gather diagnostic data during troubleshooting.

• Supervise the administration, Backup and recovery, performance tuning and security of

NTDC’s chosen ERP system and all underlying instances for the Testing, Training, Production

and staging instances.

Ongoing

• Be the primary database administrator as second level support for service tickets received from the NTDC's Helpdesk (first level of support) to resolve known issues, to consult with the ERP implementation partner (third level support) and with the ERP Principal support group (fourth level support) as required.

• Work closely with internal and external service providers as required.

• Ensure reliable performance of ERP system by tracking and monitoring performance, usage and security metrics.

• Ensure resolution of any ERP database related problems.

• Coordinate and manage application support with vendors and external consultants.

• Design, configure and test new interfaces for ERP with other IT systems based on user requirement.

• Coordinate new software releases, production fixes and upgrades with technical teams.

• Recommend new features or changes to configuration / workflows based on user feedback.

• Based on Application changes required, provide Infrastructure requirements to Infrastructure team.

• Develop and document database configurations & procedures.

• Plan database inquires and audits to verify system integrity.

• Conduct in-depth tests for application modifications or implementation of new systems

OTHER DUTIES AND RESPONSIBILITIES • Collaborate with Functional team leads (across ERP Implemented modules such as Financials,

HCM, SCM, Project, Business Intelligence, Billing & Recovery and other applications) to resolve cross functional dependencies

• Maintain a strong working relationship with technical and non-technical customers as well as technical support staff assigned outside of NTDC.


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Job Description


• Perform any other job-related duties as assigned by the reporting officer or head of department.


Qualifications:

• Minimum Master’s degree from HEC recognized university in computer sciences • Certification of Database admin. will be preferred.


• At least 7 years’ experience in RDBMS/ IMDB with Performance Tuning Experience / Databases.

• Proven expertise in at least a few of the following mainstream databases: MySQL, PostgreSQL, Oracle, SQLite, Microsoft SQL Server.

• Extensive experience in monitoring and managing databases, DB optimization, troubleshooting and problem solving.

• Experience in enterprise-level Database Environment support.


Competency Profile

Behavioral

• Ability to manage detailed tasks efficiently and effectively.

• Strong project management skills.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Strong organization and analytical skills, with strong attention to detail.

• Strong self-initiator and self-motivator, with the ability to work autonomously.

• Ability to work with and provide general supervision, while performing job duties.

• Ability to maintain strict confidentiality and discretion.


Technical

• Excellent troubleshooting, root cause analysis and sustainable problem resolution skills.

• Knowledge of all major storage protocols.


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Job Description


• Database structures, theories, principles, and practices.

• Database design & implementation.

• Backup & Recovery, Data Guard, Replication.

• IT data privacy & security practices and laws.

• Basic knowledge of network systems, protocols and standards.

• Operating systems, protocols and standards.

• IT Project lifecycles.

• Ability to communicate technical proposals to supervisors and management.

• Effective decision-making skills, sound judgement, and strong technical aptitude.

Reporting Line


Manager-IT Security & Infrastructure Asst. Manager – Database Engineer


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1.4. Assistant Manager – Desktop / LAN Support

Job Description

Job title Desktop / LAN Support Function Information Technology

Job Objective

To ensure that the NTDC’s IT End User IT Equipment and infrastructure is fit for purpose, and available to users in line with the organization’s strategic objectives, business operations and Service Level Agreements.


• Responsible for installation and life-cycle maintenance of procured End User IT hardware and software.

• Provides escalated technical support that requires an on-site presence (network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.

• Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.

• Set up, install, and manage network links, hardware, peripheral components, software, and updates.

• Assist in maintenance of the active directory environment including DHCP, GPO, DNS, and certificate management.

• Execute the rollout and maintenance of Group Policies on Operating System users

• Maintain network documentation on hardware/software.

• Provide secondary support for all other LAN and WAN servers as needed.

• Monitor network servers for growth and usage trends. Perform long-term capacity planning in conjunction with other Network team members that would determine both hardware and software purchases.

• Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, SAN systems, DFS, other systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

• Recommend, install, test, and manage existing and new servers and software including such systems as messaging, file servers, and database, among others in accordance with standards and project/operational requirements.

• Provide technical assistance related to daily and assigned use; Assist users and desktop support staff in identifying source of, and correcting errors.

• Diagnose system hardware, software, and operator problems; recommend or perform remedial action.

• Perform, oversee, monitor and ensure data security including; regular backups, recovery, verification of security rights and other steps necessary to ensure data integrity.


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Job Description


• Collaborate with IT staff as necessary to implement, update and test ongoing security improvements including regular and timely operating system patches, security patches and other application updates as necessary to all LAN hardware infrastructure.

• Collaborate with other Network staff to create, test, and keep up to date disaster recovery procedures for all services deemed necessary.

• Set up, install, test, and administer network printing functions.

• Collaborate with ERP Operations to ensure system integration and reliability.

• Assist the Network Manager in project definition, requirements documentation, and technical writing to support information systems business growth.

• Monitor and enforce license agreements using appropriate tools relative to hardware and software resources.

• Monitor and create regular management reports that track issues, resolutions, usage, performance, capacity, growth trends, etc., as it relates to the company hardware/software.

• Manage Service Level Agreements by coordinating with vendors as appropriate.

• Collaborate with Network staff to install, configure, and generally ensure the tight integration of web services network links, hardware and peripheral components into the company LAN.

o Keep current with new software and hardware technologies being deployed at the company.

o Train selected staff for coverage during absentee periods. (i.e. vacation, seminars). o Deal regularly with outside computer vendors; perform a variety of liaison functions

between company users and outside consultants/vendors.

• Perform other duties or special projects as required or assigned.


Qualifications:

• Minimum 16 years of education from HEC recognized university in computer sciences


• At least 3 years’ experience in technology field.

• Exhibit a broad base of knowledge and skills in network topology, infrastructure, and operating systems to include Windows, Linux, VMware, SAN, Backup, DR/BC, Exchange etc.


Competency Profile

Behavioral


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Job Description


• Work and communicate with a wide range of people – employees, vendors and higher management including program leadership, and other stakeholders

• Consistently demonstrate professional, positive, and approachable attitude and discretion. Demonstrate sensitivity in handling confidential information.

• Formulate and clearly communicate ideas to others.

• Duties may require non-routine analysis, research and follow-through.

• Ability to act as a resource for others to solve problems.

Technical

• Technical knowledge of computer systems, software and hardware.

• Expertise in network connectivity hardware and networking principles.

• Expertise in Operating Systems including Windows / Linux, and proficiency in Windows Shell commands.

• Expertise in rolling out and maintaining group policies for operating system users.

• Analyze situations, evaluate alternatives, and implement solutions within standards. (where applicable).

• Duties may require non-routine analysis, research and follow-through.

• Ability to act as a resource for others to solve problems.

• Complexity / Problem-Solving skills.

Reporting Line


• CIO / IT Directorate -


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1.5. Assistant Manager - Database Administrator

Job Description

Job title Database Administrator Function Information Technology

Job Objective

As per the directives of the Database Team Lead, • Support the ERP implementation, work with the ERP supplier and gain the technical knowledge to

ensure all databases in use within NTDC are well designed, efficient, well maintained, load balances and recoverable with supporting documentation

• Maintenance of the databases related to all production, backup and mirrored instances of ERP within NTDC including but not limited to Testing, Training and Production environments

• Perform database administrator functions including but not limited to setting up and running database management utilities to backup, reorganize and restore databases and resolved production and operational issues, monitor utilization and manage available database resources, maintain the security and integrity of the databases. Develop processes, procedures and define metrics for capacity management

• Perform tasks and operations as per NTDC’s data requirements and maintain data warehouse.


During Implementation • Execute processes under the directives of the Database Team Lead.

• Coordinate with implementation vendor / external consultants in the ongoing ERP implementation project to help gather requirements, design, configure, test and implement ERP.

• Assist in the identification of interfaces required for ERP with other IT systems; collaborate with implementation vendor / external consultant to design, configure and test interfaces.

• Work closely with the ERP suppliers’ technical team, receive hands on training during implementation and any technical trainings which come as part of the ERP implementation vendor’s responsibilities.

Post Implementation

• Ensures database performance by executing, developing, managing, and securing databases.

• Meets business requirements by developing database utilization policies, procedures, security, backup, and recovery.

• Develop stored procedures, triggers, etc. as necessary to implement business rules as enhancements to existing systems.

• Produce and maintain technical documentation on designs, structures, code and interfaces related to data management.

• Undertake problem analysis and its resolution.

• Support in coordinating all incident response events from detection to final remediation.

• Responsible for maintaining an advanced awareness of the latest technologies and trends in the relevant technology stack.

• Ensure storage, archiving, backup and recovery procedures are functioning correctly

• Technical consultation on complex projects with IT team.


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Job Description


• Adheres to system, division and department policies, procedures, guidelines and standards.

• Performance monitoring, technical support and advanced trouble-shooting of databases.

• Develop strategies for scalability (high transaction volume) and high availability (replication, automatic failover).) of databases.

• Maintains database performance by utilizing best practice tuning methodologies.

• Provide proactive database support and researching the latest customer advisories, implementing recommendations; and ensuring reliable database performance.

• Maintaining and creating standards and documentation for Database environments

• Responsible for the administration of various Cloud based and on-premise databases, applications, and third-party information systems for NTDC. This position will administer the security of NTDC's databases and applications, including managing users, roles, permissions, etc.

• Monitors ERP performance and maintain NTDC ERP application system parameter settings.

• Build and migrate software packages for Production ERP deployments.

• Supervise ERP software upgrades and apply configuration settings after thorough testing procedures.

• Work with users and vendors to gather diagnostic data during troubleshooting. Ongoing

• Provide second level support for service tickets received from the NTDC's Helpdesk (first level of support) to resolve known issues, to consult with the ERP implementation partner (third level support) and with the ERP Principal support group (fourth level support) as required.

• Work closely with internal and external service providers as required.

• Ensure reliable performance of ERP system by tracking and monitoring performance, usage and security metrics.

• Troubleshoot and resolve any ERP database related issues.

• Manage and execute application support with vendors and external consultants.

• Design, configure and test new interfaces for ERP with other IT systems based on user requirement.

• Coordinate new software releases, production fixes and upgrades with technical teams

• Recommend new features or changes to configuration / workflows based on user feedback

• Based on database changes required, provide Infrastructure requirements to Infrastructure team

• Develop and document database configurations, procedures related

• Perform database inquires and audit to verify system integrity

• Execute in-depth tests for application modifications or implementation of new systems

Other Duties & Responsibilities

• Maintain a strong working relationship with technical and non-technical teams as well as technical support staff assigned outside of NTDC.



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Job Description



Qualifications:

• Minimum 16 years of education from HEC recognized university in computer sciences • Certification of Database admin. will be preferred.


• At least 3 years’ experience in RDBMS.

• Experience in monitoring and managing databases, troubleshooting and problem solving.

• Know-how of enterprise-level Database Environment support.


Competency Profile

Behavioral

• Ability to manage detailed tasks efficiently and effectively

• Excellent customer service skills

• Excellent verbal and written communication skills

• Ability to handle multiple tasks in a fast-paced environment

• Strong self-starter and self-motivator, with the ability to work autonomously.

• Ability to work with and provide general supervision, while performing job duties.



Technical

• Good troubleshooting, root cause analysis and problem resolution skills.

• Ability to monitor and manage databases.

• Knowledge of major storage protocols.

• Database structures, theories, principles, and practices.

• Database design & implementation.

• Backup Hands on experience of managing database backups, recovery and Replication.

• IT database privacy & security practices and laws.

• Operating systems, protocols and standards.

Reporting Line


Deputy Manager - Database Engineer NA


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1.6. Assistant Manager – Server Engineer/ Security

Job Description

Job title Server Engineering/ Security Function Information Technology

Job Objective

Ensures the maintenance and security of the client-server infrastructure, following the policies and protocols set by the IT Directorate, across various locations of the organization to ensure that its users can easily access business-critical applications. The individual is responsible to sustain robust cybersecurity measures, while troubleshooting issues at both the server and client levels and ensures the connectivity of Enterprise Level Technologies.


• To coordinate and assist with Server Engineers in executing the routine tasks and to design, install and optimize the servers and related components in order to achieve and maintain high performance of business applications

• Includes ensuring the security and availability of client/server applications

• Assisting the server engineers in executing processes and procedures for ongoing management of the server environment

• Responsibility for the security, integrity, and safety of the Data Centre

• Scope of responsibilities includes but not limited to securing server hardware, operating system and 3rd party infrastructure software and applications

• Develop and maintain new environment/platform, and their corresponding security protocols as per business requirement

• Manage Server migration as when required

• Define hardware specification for servers, manage hosted environments including system dimensioning and capacity management.

• Support the development of internal systems and processes to ensure that the business can comply with the relevant ISO standards and provide support in preparation and compliance of related IT policies, procedures, and guidelines

• Ensure that the IT Security policy is adhered to and reflected in IT systems including reporting any potential breach of information security within the company

• Timely and regular reports to the higher management on the operational health of the Server and Network Infrastructure Systems

• Perform any other job-related duties as assigned by the reporting officer or HoD.


Qualifications:



• At least 3 years’ experience in a related technological field.


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Job Description

Job title Server Engineering/ Security Function Information Technology

• Preferably experience in servers/networks related technology role


Competency Profile

Behavioral

• Ability to manage detailed tasks efficiently and effectively.

• Ability to understand complex problems through innovation, and to collaborate and explore alternative solutions.

• Excellent verbal and written communication skills.

• Ability to handle multiple tasks in a fast-paced environment. • Strong self-starter and self-motivator, with the ability to work autonomously.

• Ability to maintain strict confidentiality and discretion, service and team oriented.

Technical

• Any relevant qualification at degree level plus equivalent IT certification (RHCSA/RHCE, LFCS/LFCE, CompTIA Linux+, or SCE certification or an active VCP/VCAP or MCSA/MCSE certification) will be a plus.

• Technical expertise on cybersecurity management related to Server/Client systems etc.

• Networking knowledge including being familiar with the TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP.

• Hardware and software troubleshooting prowess. Ability to critically analyse a symptom, diagnose a fault, plan and take appropriate action on equipment.

• Good knowledge of client-server architecture.

• Expertise in working with Data Centre infrastructure & troubleshooting server issues.

• Expertise in server admin., networking, security, SD-WAN, LAN, MAN, WAN engineering.

• Basic knowledge of IP Routing, Bridging, and Ethernet.

Reporting Line


Deputy Manager - Server Engineering NA


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1.7. Assistant Manager – Server Engineer (Systems)

Job Description

Job title Server Engineer (Systems) Function Information Technology

Job Objective

Ensures the maintenance of the server and client infrastructure, following the policies and protocols set by the IT Server Engineer Lead, across various locations of the organization to ensure that its users can easily access business-critical applications. The individual troubleshoots issues at both the server and client levels and ensures the connectivity of Enterprise Level Technologies. Moreover, performs technical planning, system integration, verification and validation of server systems.


• Design, install and optimize the servers and related components in order to achieve and maintain high performance of business applications.

• Perform technical planning, system integration, verification and validation of server systems.

• Provide technical input to ensure system design and delivery schedules are properly developed and implemented.

• Ensuring the availability of client/server applications.

• Configuring new server/client implementations.

• Executing processes & procedures for ongoing management of the servers.

• Work through alerts & tickets raised by the IT Directorate for proactive fixing & resolution of issues, including the prov. & doc. of root cause analysis on incidents

• Provide afterhours support where and when necessary.

• Responsibility for the maintenance and functioning of the Data Centre.

• Scope of responsibilities includes server hardware, operating system and 3rd party infrastructure software and applications.

• Develop and configure new environment/platform.

• Define hardware specification for servers, manage hosted environments.

• Support the development of internal systems and processes to ensure that the business can comply with the relevant ISO standards and provide support in preparation and compliance of related IT policies, procedures, and guidelines.

• Ensure that the IT Security policy is adhered to and reflected in IT systems including reporting any potential breach of information security within the company.

• Timely and regular reports to the higher management on the operational health of the Network Infrastructure Systems.

• Perform any other job-related duties as assigned by the reporting officer or HoD.


Qualifications:



22

Job Description

Job title Server Engineer (Systems) Function Information Technology


• At least 3 years’ experience in a related technological field

• Preferably some recent experience in networks/ servers related technology role or recent education in related field with demonstrated technical experience.


Competency Profile

Behavioral

• Ability to manage detailed tasks efficiently and effectively

• Ability to understand complex problems through innovation, and to collaborate and explore alternative solutions

• Excellent verbal and written communication skills

• Ability to handle multiple tasks in a fast-paced environment • Strong self-starter and self-motivator, with the ability to work autonomously.



Technical

• Any relevant qualification at degree level plus equivalent IT certification (RHCSA/RHCE, LFCS/LFCE, CompTIA Linux+, or SCE certification or an active VCP/VCAP or MCSA/MCSE certification) will be a plus

• Networking knowledge including being familiar with the TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP

• Ability to critically analyse a symptom and trouble shoot the issue.

• Good knowledge of server architecture

• Expertise in working with Data Centre infrastructure and troubleshooting related problems

• Expertise in networking & system admin., security, SD-WAN, LAN, WAN etc.

• Basic knowledge of IP Routing, Bridging, and Ethernet

Reporting Line


Deputy Manager - Server Engineer NA


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1.8. Assistant Manager – Release and Deployment

Job Description

Job title Assistant manager-IT Planning and Deployments


Job Objective

Assist in the analysis, acquisition, implementation and installation of new hardware, software and

networks, with the objective to take novel hardware and networking infrastructure, software

packages and ERP Modules and roll them out for full operational use.


This position includes proactively communicating and coordinating with all stakeholders, establish reporting on deployment status and aiding in the supervision and execution of cross-functional IT Deployment Teams for the deployment, configuration and sustenance of all Information Technology software and hardware solutions.

• Execute the directives of the IT Planning and Deployment manager in undertaking deployment related tasks and activities.

• Ensure that hardware and software systems are fully deployed, implemented and functioning by communicating with all stakeholders.

• Assist in the planning and coordination of the roll-out process and the sequence of new systems and platforms, including all IT-related systems, communication / networking systems and IT-driven security systems.

• Assist provisioning teams and external partners to define and coordinate all aspects of the implementation.

• Assist in the end to end management of the deployment aspects of IT projects, from the initial scope, to the final provisioning of services, including System deployment, integration, configuration, testing and training.

• Prepare and communicate engineering plans, instructions, mapped IT system diagrams and installation technical design packages.

• Communicate defined roles and responsibilities, managing through dependencies, and hitting milestones on time for IT deployment projects.

• Assist in the going-live phase of the project.

• Act as a primary point of contact throughout IT deployments, by providing regular updates and keeping project stakeholders informed throughout the project.

• Generate and maintain documentation that supports the collection, management, and reporting of all deployment related information.

• Communicate, document and distribute contingency plans for critical events during deployment.

• Closely monitoring performance after deployment.



24

Job Description

Job title Assistant manager-IT Planning and Deployments



Qualifications:

• Minimum 16 years of education from HEC recognized university in computer sciences • Any supplementary certifications will be a plus.


• At least 3 years’ experience in a related technological field

• 2+ years' experience in project coordination / management

• Experience in deploying large scale enterprise systems will be preferred.


Competency Profile

Behavioral

• Communication/Coordination in order to stay current with the status of the deployment and communicate the needs of the deployment tasks to the rest of the organization.

• Goal-orientation and Pro-activity in order to plan and drive the product to completion across the various teams.

• Proven ability to work with professionals having technical and business backgrounds.

Technical

• Know-how of ERP Systems, and their deployment and implementation challenges.

• Basic knowledge of networking principles and infrastructure deployment.

Reporting Line


Deputy Manager -IT Planning, and

Deployment -


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1.9. Assistant Manager – Software Development & Ops.

Job Description

Job title Software Development & Operations – Assistant Manager


Job Objective

Producing clean, efficient software based solutions as per user requirements, testing, and deploying programs/applications. Maintaining, support and improve existing software deployed across the organization.

A critical role is the upkeep and sustenance of ERP Modules and supplementary Information Systems, which are planning to be deployed at NTDC, and ensuring a bug-free resolution of any possible integration issues.


• Design, develop and maintain all applications systems present at NTDC, and those being planned for deployment including ERP & Content Management systems.

• Guide development team for successful project delivery. • Maintain high standards of software quality within the team by establishing good software

development practices and code standards which should be consistent across the team. • Collaborate with other software developers, business owners and external stakeholders to

plan, design, develop, test, and maintain web- and desktop-based business applications built on specific technologies.

• Develop, refine, and tune integrations between applications and information systems. • Diagnose and resolve technical and application problems. • Assess opportunities for application and process improvement and prepare documentation of

rationale to share with team members and other affected parties. • Respond promptly and professionally to bug reports. • Review and maintain legacy code and applications. Also review the code and solutions made

against bug fixes. • Analyze, design, coordinate and supervise the development of software systems. • Analyze system specifications and translates system requirements to task. specifications for

Software Developer. • Provides analysis of current applications which includes performance, diagnosis and

troubleshooting of problem programs, and designing solutions to problematic programming. • Develop new applications, analyze and improve existing programs and processes • Document the code consistently throughout the development process by listing a description

of the program, special instructions, and any changes made in database tables on procedural, modular and database level.

• Maintains integration of front-end software and their respective databases. • Provides feedback to analysis/training staff about performance considerations / usability

issues concerning software specifications and implementation. • Provides assistance to testers and supports personnel as required to determine system issues.


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Job Description





Qualifications:



• At least 3 years’ experience in a related technical field

• Experience in developing and maintaining large scale enterprise systems will be preferred.


Competency Profile

Behavioral

• Communication/Coordination in order to stay current with the status of the deployment and communicate the needs of the deployment tasks to the rest of the organization.

• Goal-orientation and Pro-activity in order to plan and drive the product to completion across the various teams.

• Proven ability to work with teams of professionals with diverse technical and business backgrounds


• Ability to perform multiple tasks and meet critical deadlines, while maintaining accuracy and quality.

• Ability to understand problems, and to collaborate and explore solutions.

• Strong technical aptitude.


Technical

• Expert knowledge of at least one multi-paradigm languages.

• Good knowledge of programming concepts.

• Know-how of Scrum/Agile development methodologies and test-driven development.

• Object-oriented Design Concepts.

• Software Testing and Debugging.


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Job Description



• Problem solving and logical thinking.

• Back-End/ Front-end Development.

Reporting Line


Deputy Manager - Software

Development & Operations -


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1.10. Junior Executives – Data Support Team

Job Description

Job title Executive - Data Preparation and Migration


Job Objective

• Ensure readiness, preparation and migration in anticipation of the deployment of Enterprise Resource Planning Systems for all relevant NTDC Departments.

• Plan, document, communicate / coordinate data migration with relevant stakeholders.


• Build and execute comprehensive data migration and readiness. • Carry out field visits to NTDC’s office formations. • Execute the collection, reconciliation and establishment of data repositories as per

NTDC’s ERP Implementation objectives. • Ensure that data collection rules and policies are devised, and complied with

throughout the organization. • Understand business logic and operational strategy of the organization. • Plan, document, communicate and coordinate data readiness and migration plans with

all relevant stakeholders. • Validate the data stored by all NTDC departments and ERP Stakeholders. • Plan and initiate the collection of data as per data collection templates. • Carry out verification of Asset data registers/Asset revaluation to ascertain the true

value of all NTDC Assets. • implement Data Collection Policies and Improvements. • Assist and support all other NTDC departments in preparing their data repositories

while critically analysing data collection practices for possible improvements. • Verifying collected data, and ensuring formatting and data types are accurate, all data

is centrally compiled and stored in specified repositories.



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Qualifications:

• At least 14 years of education in computer Science / Information Technology


• At least 2 years of experience.


Competency Profile

Behavioral

• Flexibility to adapt to different of workload assignments and changing priorities.

• Integrity to perform unbiased evaluations.

• Maintain cordial relationships across-departments to assure necessary Support / services.

• Ability to work with teams of professionals with diverse technical & business backgrounds


• Ability to perform multiple tasks & meet deadlines, whilst ensuring quality / accuracy.

• Passion for the creation of new solutions to satisfy Business Challenges.

• Experience in managing conflict, escalations, negotiating compromise, influencing others and

having problem solving attitude.

Technical

• Proficiency with Microsoft Excel.

• Expertise in uploading, entering and reconciling data in ERP

Reporting Line


Works under the direct supervision of ERP Directorate,

with the ongoing support & direction of PD ERP, who

assigns work, established goals, and reviews the

results obtained for overall effectiveness through the

analysis of reports.

Supervises inter-team cohesion and collaborates

with other teams within the Technical Division of

ERP Directorate

job descriptions / eligibility criteria

Documents