how digital can enrich the customer experience post covid-19 · virtual shopping / virtual...

C RE A T I V E • C OM M E RC I A L • T E C H

How Digital can enrich the customer experience

post Covid-19

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

Customer priorities & behaviourwill have changed

C RE A T I V E • C OM M E RC I A L • T E C H

“I will avoid

instore if I

don’t know

how safe it is”

“I want to use

contactless

payment”

“I will do more

online

shopping”

“I will refrain

from

unnecessarily

touching

products”

“Value will be

important to

me as I have

less

disposable

income”

“I won’t be

browsing in

store, let me

browse pre

store/online”

Keeping Safe

&

Following the

Rules

C RE A T I V E • C OM M E RC I A L • T E C H

TodayIntegrated Omnichannel strategy

Online –Web/mobile/social

3D VR visualization

3D VR/AR engagement

Virtual shopping /

Click & Collect

Instore

Navigation aids

NFC enabled mobile shopping

NFC VR/AR Brand engagement

NFC Promotional offers

Digital POS – Bi-Lingual

VR/AR brand activations

Voice Sensor activated screens

Magic mirror

Sensor pods

Virtual Assistants/Avatars

Amazon Go

Cashless/Contactless Payment

Data sharing-leverage

Future Integrated Omnichannel strategy

Data driven

Personalized Online –

Web/mobile/social/VR Headsets

3D VR visualization

3D VR/AR engagement

Virtual shopping /

Virtual personalized Avatar shopper

Click & Collect

Facial recognition

Personalized Instore shopping

Physical & virtual personalized Avatar

shopper assistant

Facial recognition

Next Generation NFC mobile enabled

personalized customer experience 360

Digital POS – Bi-Lingual

VR/AR brand activations

Voice Sensor activated screens

Magic mirror

Sensor pods

Virtual assistants

Robot Brand Ambassadors

Cashless/Contactless Payment

Tomorrow Integrated Omnichannel strategy

Data driven

Personalized Online –

Web/mobile/social/VR Headsets

3D VR visualization

3D VR/AR engagement

Virtual shopping /

Virtual personalized Avatar shopper

Click & Collect

Personalized Instore shopping

Virtual personalized Avatar shopper

Facial recognition

Next Generation NFC mobile enabled

personalized customer experience 360

Virtual personalized Avatar shopper

Digital POS – Bi-Lingual

VR/AR brand activations

Voice Sensor activated screens

Magic mirror

Sensor pods

Virtual assistants

Cashless/Contactless Payment

3mths → 12mths

New Emerging Traveller Groups-GenZ

C RE A T I V E • C OM M E RC I A L • T E C HC RE A T I V E • C OM M E RC I A L • T E C H

Integrated Customer Experience

C RE A T I V E • C OM M E RC I A L • T E C H

Integrated Customer Journey

C RE A T I V E • C OM M E RC I A L • T E C H

Engage, Surprise, & InspireCustomers

Transaction → Experience

C RE A T I V E • C OM M E RC I A L • T E C H

Today Future Integrated Omnichannel strategy

Data driven

Personalized Online –

Web/mobile/social/VR Headsets

3D VR visualization

3D VR/AR engagement

Virtual shopping /

Virtual personalized Avatar shopper

Click & Collect

Facial recognition

Personalized Instore shopping

Physical & virtual personalized Avatar

shopper assistant

Facial recognition

Next Generation NFC mobile enabled

personalized customer experience 360

Digital POS – Bi-Lingual

VR/AR brand activations

Voice Sensor activated screens

Magic mirror

Sensor pods

Virtual assistants

Robot Brand Ambassadors

Cashless/Contactless Payment

Tomorrow Integrated Omnichannel strategy

Data driven

Personalized Online –

Web/mobile/social/VR Headsets

3D VR visualization

3D VR/AR engagement

Virtual shopping /

Virtual personalized Avatar shopper

Click & Collect

Personalized Instore shopping

Virtual personalized Avatar shopper

Facial recognition

Next Generation NFC mobile enabled

personalized customer experience 360

Virtual personalized Avatar shopper

Digital POS – Bi-Lingual

VR/AR brand activations

Voice Sensor activated screens

Magic mirror

Sensor pods

Virtual assistants

Cashless/Contactless Payment

C RE A T I V E • C OM M E RC I A L • T E C H

€26.50

C RE A T I V E • C OM M E RC I A L • T E C H

CREATE PRODUCT VISUALISATION

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

Digital & Physical Touchpoints In store

C RE A T I V E • C OM M E RC I A L • T E C H

Digital & Physical Touchpoints In store

Virtual Retail Ambassador

APP

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

C RE A T I V E • C OM M E RC I A L • T E C H

TODAY TOMORROW FUTURE

0 →12MTHS 5YRS →

CUSTOMER

DATA

$ → CX

DIGITAL

ONLINE

INTEGRATION

CONTACTLESS

C RE A T I V E • C OM M E RC I A L • T E C H

Starting the journey to deliver a great customer

experience

C RE A T I V E • C OM M E RC I A L • T E C H

CREATIVE • COMMERCIAL • TECH