hosted collaboration solution

Ruediger HartmannTechnical Solutions Architect

10.10.2012

• HCS IntroductionApplications and BundlesDeployment Models

• HCS ArchitectureDatacenter InfrastructureRedundancySecurity

• HCS Management SystemService FulfillmentService Assurance

Cisco Public 3© 2011 Cisco and/or its affiliates. All rights reserved.

CLOUD

ON PREMISE

UnifiedCommunications

TelePresenceCollaboration

Applications

CustomerCollaboration

Services Product Same as Premises Deployed App

Voice & Video Unified Communications Manager, Unified IP Phones, Jabber Yes

Voice Mail &Integrated Messaging Unity Connection Yes

Presence &Instant Messaging Unified Presence, Jabber Yes

Mobility Services Unified Mobility, Mobile Clients Yes

Web Collaboration WebEx Meeting Center Yes

CTS-3000/3200

CTS-500/1000/1100

CTS-1300

Profile Series

Solution Platforms

HCS Essential

HCS Foundation & Standard

Analog

3905 6901 6921

6911

Fax

TelePresenceRoom

99xx

89xx

79xx

694x/696x

Jabber Desktop Jabber Mobile

Third Party SIP

EX60 / EX90

7937IMS Integration

HCS Basic

PSTN

Large EnterprisePrivate Network

Pure Hosted

Customer 1 Customer 2

Hybrid

Customer 3

Remote Managed

On Premises

Customer 4 Customer 5

CollabApps

CollabApps

CollabApps

VMWare ESXi Server

CollabApps

CollabApps

CollabApps

User User User

Partner Cloud

3G/4G Mobility Network

VMWare ESXi ServerVMWare ESXi Server

VMWare ESXi Server

HCSApps

HCSApps

HCSApps

HCSApps

HCSApps

HCSApps

HCSApps

HCSApps

HCSApps

• The broadest set of enterprise-class, proven collaboration solution

• Same experience on premise and on demand• Automation from customer order to service

activation• Simplification of ongoing admin with end-customer

self care• End-to-end service assurance with real-time

monitoring and recovery • Optimized on the virtualization platform and

network for cloud• Scalable and secure to millions of subscribers

Delivery & Operations

Hosted Collaboration

SolutionCommercial

Terms

• UC, web & video collaboration

• Provisioning & management• Delivered on cloud

optimized infrastructure

• Operations readiness discovery

• Services complement partner delivery strategy

• Build & engineering services

• Flexible financing – Capexto Opex options

• Single contact (HW, SW & services)

• Joint business model development

• Cisco compensation• Cisco sales engine• Joint marketing• Sales enablement• MSCP

Got-to-MarketSupport

• HCS IntroductionApplications and BundlesDeployment Models

• HCS ArchitectureDatacenter InfrastructureRedundancySecurity

• HCS Management SystemService FulfillmentService Assurance

Cisco Public 12© 2011 Cisco and/or its affiliates. All rights reserved.

MPLS Core

Nexus 1000V – Virtual Switches

FC

Customer Environments:Cisco Unified Communication and Collaboration suite of applications

Access Layer(6120/6140s)

Aggregation LayerNexus 7000s

Core LayerNexus 7000s

FC L2L2

L3 L3

L3 L3

SAN StorageSAN Storage

MDS 9000SAN Switch

MDS 9000SAN Switch

UCS B-Series Chassis and Blades running VMware

FCoE FCoE

ASR 1000 ASR 1000

Up to 10 Chassis

ASA ASA

DC2DC1

MPLS

Site 3Site 2Site 1 Site 4

Mobile Workers

Chassis 1 Chassis 2

PSTN

SAN SAN

Chassis 1 Chassis 2

Site Redundancy• SRST• Local TDM/SIP connectivity• Local Servers

Data Center Redundancy• Redundant Platforms (Power, Cards, etc.)• Redundant Layers – Box – Box Redundancy• Redundant Fibre Channel Storage• Redundant Connections/Paths• Virtualization – VM Toolset

Application Level Redundancy• Same Blade

Application Level Redundancy• Different blades• Different cha

Application Level Redundancy• Different blades• Different chassis• Same datacenter

Application Level Redundancy• Different blades• Different chassis• Same datacenters

Application Level Redundancy• Different blades• Different chassis• Different datacenters

Application Level Redundancy• Different blades• Same chassis

Datacenter Core & Aggr Layer

Enterprise 1 Site 1

Enterprise 2 - Dedicated InstancesCUCM – UCxN - CUP

Datacenter Access Layer

Shared Management Components

UCDM – HCM – CUOM – CUSM – vCenter – DCNM

Enterprise 1 - Dedicated InstancesEnt 1

Ent 2

MgmtNAT in Management VPN• Required for overlapping addresses• Performed at PE or CPE in SP NOC

CUBE-SP• Address Translation• Media anchoring for inter-customer and off-

net calls

Firewall or SIP ALG• CPE can provide FW and/or SIP-ALG• Cisco ISR-G2 or ASA

Centralized Customer FW• Firewall context per customer• Cat6K FWSM or ASA

CUCM – UCxN - CUP

Enterprise 1 Site 2

Enterprise 2 Site 1

Telephony Aggregation

Shared Signaling ComponentsCUBE-SP

PGW

SP Telephony Network (PSTN, SIP,

Emergency Services, and Wireless)

Shared (Extranet)Management VPN

Enterprise 2 VPNEnterprise 1 VPN

Global VPN

MPLS VPN Core

VRF-VLANMapping

Service Provider Network

MobileNetwork

Emergency Services

PSTN/SIPNetwork

HCS WAN

CUBE-SP(ASR 1000)

Cust A Cust B

Signaling

Media

Intra-CustomerCalling

Inter-CustomerCalling

Aggregated PSTN Calling

SIP

SIP

AggregationLayer

UCLayer(DC)

CustomerPremise

(CPE)

• HCS IntroductionApplications and BundlesDeployment Models

• HCS ArchitectureDatacenter InfrastructureRedundancySecurity

• HCS Management SystemService FulfillmentService Assurance

Cisco Public 19© 2011 Cisco and/or its affiliates. All rights reserved.

Existing OSS/BSS (MoM, Ticketing etc.)

Mediation Layer, Cross-Domain Aggregation, Coordination, Correlation, Presentation

Domain Manager

#1

Domain Manager

#2

Domain Manager

#3

Domain Manager

#4

Domain Manager

#5

Normalized Interfaces

OSS/J MTOSI Java SOAP XML

Enable cross-domain functions that can be easily integrated into OSS/BSS

Manage a Diverse Component Set

Service Fulfillment, Service Assurance, and Billing

*Optional component or reference sale

Prime Central for HCS Assurance(PC4HCS – Dashboard)

Existing OSS/BSS (MoM, Ticketing etc.)

HCS ComponentHCS Domain ManagerSP/Partner Supplied

InfoVista*

UOM/SM vCenter UCSM DCNM

ISI*

Cisco UC CPE Datacenter SANUCSCCETP

Service Fulfillment and Billing

HCM - F

UCDMCCDM

PM LM SDR

SIIPA

VMs

BladesESXi Hosts

SDR

Customer

CEApps

HCS UI & NBI

HCM-F = Hosted Collaboration Mediation – Fulfillment

Prime Central for HCS Assurance

(PC4HCS)

UCDMUOM/SM

vCenter

SDR

STEP 2: Upload UC VM Template, Compute, Network & Storage created in Step 1

SP Admin

Cloud - O

HCM - F

NBI (SOAP/REST)

Orchestration Engine

Compute Network Storage

UI NBI (SOAP)

STEP 1: Create Customer Network ContainerCreate Customer VM’s etc

STEP 3: Clone, Identity and Configuration of UC Apps

IPA

SDRIPA

Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Presence

Upgrade File

File Server

AXL/SOAP

FTPSFTP

COP File

File

Ve

rific

atio

n

Platform Manager (PM)

PM

Layer Tasks

Service Provider Setup Create Service Building BlocksInstall Telephony ModelDesign Feature PackagesSetup Infrastructure

Customer Creation & Administration

Set Inventory LevelsAdd DivisionsManage Numbering PlanAssign resources to locations

Location Creation &Management

Manage & Register PhonesManage End Users & MobilityAdmin Group line features

End-User Self-Care Manage Phone FeaturesManage Speed DialsSet Single Number ReachChange Presence monitoringView & Manage Directories

UCDM

Service Fulfillment, Service Assurance, and Billing

*Optional component or reference sale

Existing OSS/BSS (MoM, Ticketing etc.)

HCS ComponentHCS Domain ManagerSP/Partner Supplied

InfoVista*ISI*

Cisco UC CPE Datacenter SANUCSCCETP

HCM - F

UCDMCCDM

PM LM SDR

SIIPA

Service Assurance

Prime Central for HCS Assurance(PC4HCS – Dashboard)

UOM/SM vCenter UCSM DCNM

PC4HCS AssuranceNorthbound Interfaces

Dashboards

Analytics - Service Impact Analysis

Analytics - Root Cause Analysis

Event Collection

Data Modeling

Create service and application dependency trees

Cross-domain fault correlation and root-cause analysis

View current service outages based on reported errors and alarms

Aggregated multi-customer operator dashboards with domain manager cross-launch

Integrates with existing OSS or BSS system through SNMP

Cisco UC CPE Datacenter SANUCSCCETP

UOM/SM vCenter UCSM DCNMObtain, de-duplicate events, and normalize data into

a consistent format

• Service tree created automaticallyConfiguration pushed from HCM-F into Prime Central

• Visual indicators to outagesBased alarms or errors being reported to Prime Central

• Proactively notify customers“We are aware of this outage and the following services may be affected”

• View urgent service issues

• Understand what is affected

• HCS IntroductionApplications and BundlesDeployment Models

• HCS ArchitectureDatacenter InfrastructureRedundancySecurity

• HCS Management SystemService FulfillmentService Assurance

Technology, Delivery, Commercials & Go-to-Market Combined

Best in-class user experience Cloud-based, hybrid, on-premises Operational excellence in an end-

to-end system

Cisco Collaboration

New Cisco sales compensation model to incentive partner offers Partner Volume Discounts &

Flexible Financing

Go-to-Market Support Fully integrated turn-key

solution Advance Services offers a

wide variety of Build, Operate, & Transfer Services

Delivery & Operations

Deliver capital and operational efficiencies on hosted platforms

• Optimization of hardware platform• Automation from customer order to service activation• Simplification of ongoing admin with end-customer self care• Real-time monitoring, recovery, and platform optimization• Scalability to millions of paying subscribers!

Before After

CAPEX Improvements OPEX Improvements

Service Orchestration