herb keller

HERB HERB KELLEHER KELLEHER

PRESENTED BYPRESENTED BYGROUP 5GROUP 5

OVERVIEWOVERVIEW

INTRODUCTIONINTRODUCTION

SECRETSSECRETS1.1. Do It DifferentlyDo It Differently

2.2. Customers Come SecondCustomers Come Second

3.3. Love Your PeopleLove Your People

4.4. Warrior MentalityWarrior Mentality

KELLEHER’S CHARISMAKELLEHER’S CHARISMA

LEARNING EXPERIENCESLEARNING EXPERIENCES

INTRODUCTIONINTRODUCTION

He is regarded as THE MAN BEHIND SWA.He is regarded as THE MAN BEHIND SWA. He was trained as a Lawyer.He was trained as a Lawyer. Always been profitable, while other airlines Always been profitable, while other airlines

have come & gone.have come & gone. Fortune has also called Kelleher the best Fortune has also called Kelleher the best

CEO in AmericaCEO in America

DO IT DIFFERENTLYDO IT DIFFERENTLY

Spread the LUVSpread the LUV

Customers Come SecondCustomers Come Second

“ “ I’ have tried to create a culture of caring for I’ have tried to create a culture of caring for people in the totality of their lives , not just at people in the totality of their lives , not just at work. There is no magic formula……….. Only a work. There is no magic formula……….. Only a culture, culture, a esprit de corpsa esprit de corps. .

HERB KELLEHERHERB KELLEHER

(CEO SOUTHWEST AIRLINES)(CEO SOUTHWEST AIRLINES)

It’s All About the Employees

LOVE YOUR PEOPLELOVE YOUR PEOPLE

WARRIOR MENTALITYWARRIOR MENTALITY

KELLEHER’S CHARISMAKELLEHER’S CHARISMA

LEARNING EXPERIENCESLEARNING EXPERIENCES

People First-The business of business is people.People First-The business of business is people.

Be humble.Be humble.

Work harder than anyone else and keep at it.Work harder than anyone else and keep at it.

Goodwill is sometimes worth more than winning.Goodwill is sometimes worth more than winning.

Continued learning.Continued learning.  

THANK YOUTHANK YOU