help us help you. - seattle.wordcamp.org · help us help you. things you should know before...
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Help Us Help You. Things You Should Know Before Contacting Support.
Brooke Dukes@BandonRandon brooke.link/wcsea17
@Automattic
A Little About Me. • I started using WordPress in 2007• I’ve broken a lot of WordPress sites.
A Little About You.• You have a website. • You make websites for others.
Everything is Going Great.
Until... Something breaks.
Breathe.Then before going further ask yourself some questions.
?
Ask Yourself...
?
• Where is the problem happening?• Did I recently change anything?• Was there a recent update?
Getting Help.Now with a better understanding.
Getting Help.• Try not to make assumptions.• Be concise. • Mention what you’ve tried.
Once Resolved.Where to go from here.
Next Steps.• Learn from it. • Make changes to your process.• Join the community.
Thank You!
See you at:
Like this talk? Brooke@Dukes.Rocks
Constructive Critique?Brooke@Dukes.Fail
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