help us help you. - seattle.wordcamp.org · help us help you. things you should know before...
TRANSCRIPT
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Help Us Help You. Things You Should Know Before Contacting Support.
Brooke Dukes@BandonRandon brooke.link/wcsea17
@Automattic
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A Little About Me. • I started using WordPress in 2007• I’ve broken a lot of WordPress sites.
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A Little About You.• You have a website. • You make websites for others.
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Everything is Going Great.
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Until... Something breaks.
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Breathe.Then before going further ask yourself some questions.
?
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Ask Yourself...
?
• Where is the problem happening?• Did I recently change anything?• Was there a recent update?
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Getting Help.Now with a better understanding.
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Getting Help.• Try not to make assumptions.• Be concise. • Mention what you’ve tried.
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Once Resolved.Where to go from here.
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Next Steps.• Learn from it. • Make changes to your process.• Join the community.
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Thank You!
See you at:
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Like this talk? [email protected]
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Constructive [email protected]