#hasummit14 session a: develop your analysts, and they’ll pay for themselves pre-session poll...

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Session A: Develop Your Analysts, and They’ll Pay for

Themselves

Pre-Session Poll QuestionIf you could hire only one analyst, would you pick:

a) A domain expert. Analyzed data is useless if you are unable to communicate it to others.

b) A technical wizard. Let them talk to the databases and analyze. I will interpret the results just fine.

Russ StaheliVice President

Peter MonacoSr. Business Intelligence Developer

c) A visualization guru. The right chart will tell me more than any table can.

d) Batman (Sorry. Not an actual choice.)

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Today’s Agenda

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• The CultureProvide an environment fostering success

• The SkillsetsCultivate the right skills

• The BarriersChallenge and empower

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What do we mean by “analyst”?

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Multiple terms…

Encompassing the same skills…

• Architects• Business Intelligence Developers• Analysts• Nerds

• Talking to and manipulating data • SQL, ETL, modeling, etc.

• Analyzing and communicating results• Excel, visualization tools, etc.

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It starts with your culture.

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Adoption…

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“It doesn’t make sense to hire smart people and tell them what to do. We hire smart people to tell us what to do.”

-Steve Jobs

READY, ABLE, EAGERANALYTICSANALYSTS

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ADOPTION OUTCOMESIMPROVEMENT

BEST PRACTICES

ANALYTICS

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Poll Question #2

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If an analyst uncovered data showing a provider’s performance was dismal, how comfortable would the analyst be presenting her findings in a meeting with that provider present?

a) Very comfortable

b) Slightly uncomfortable

c) Depends on the provider

d) They’d hide provider names

e) They’d call in sick

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Poll Question #3

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If an analyst uncovered data showing a provider’s performance was dismal, how comfortable would you be presenting those findings in a meeting with that provider present?

a) Very comfortable

b) Slightly uncomfortable

c) Depends on the provider

d) I’d hide provider names

e) I’d call in sick

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Analytics are still scary

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1. You need a baseline

2. Analysts are the “messengers”

3. Errors are part of the process

Sources: Adapted from various ideas taught by Alistair Cockburn and Martin Fowler – see alistair.cockburn.us and www.thoughtworks.com

But remember:

Agile Development = Trouble Detector

• Fail fast

• Experiment

• Learn from mistakes

Bad news is

good news

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Other things you can do

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• Pay analysts competitively • Let your analysts inform decisions• Point them to the EDW

Non value-add Value-add

Understanding the question

Hunting for data

Interpreting dataData distribution

Gather, compiling, or running

Weak Analytic SystemStrong Analytic System

Understanding the questionHunting for data

Interpreting data

Data distribution

Gather, compiling, or running

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Cultivate the right skills.

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Does this look familiar?

Building some crappy report for

somebody.You?

Just waiting on some crappy

report.Cool. Cool.

Data Architect Visualization Specialist

Wall Wall End User

Hey, what are you guys doing?

What are you doing over

there?

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Data Architect

Outcomes Analyst

Business Intelligence

Starting Knowledge by Role…

Data Architecture VisualizationsAnalytics

(applying technical results to clinical work)

Data Architect

Outcomes Analyst

Business Intelligence

To Long-term Knowledge by Role

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Why a “generalist”?

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• Job satisfaction in diversity of work• Match data model, functionality, and visualizations to the

user request

ANALYTICS END USERSDATA MODELDATA

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Exercise

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Objective: Create the best dashboard given the charts of

metrics

Rules

• Work as a team. Everyone at the table needs to participate.

• You don’t have to use all of the pieces.

• You have two minutes.

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Exercise Solution:

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Involve, don’t minimize

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Do you want metric minions or smart people thinking about solving domain problems with data?

Domain Knowledge

“Snowflake Method”

1. Goal 1. Aim2. Aim3. Aim

1. Metric2. Metric3. Metric4. Metric

Curiosity + Passion = Value

Use

r S

torie

sSources: Adapted from Randy Ingermanson’s “Snowflake Method” for Designing a Novel – http://www.advancedfictionwriting.com

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Technical skillsets

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Hire soft skills • Smart, hardworking, humble

Inch towards usefulness• Basic training

• Dummy projects, exercises, training modules

• Contribute small pieces of real projects

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Visual story telling

It is easy to make things hard to understand

Simple tools but profound insights

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The Final Word

Should I use a pie chart?

YesNo

*There are exceptions…Sources: Adapted from comedy writer David Thorne – http://www.27bslash6.com/

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Like this…

Percentage of chart which looks like Pac-man

Does not look like Pac-man

Looks like Pac-man

Sources: Matt Cutts - https://www.mattcutts.com/

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Eliminating barriers.

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The Barriers

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• Eliminate barriers along all fronts

• Prioritize for them

• “Ghosties” for an analyst

Story time…

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Lessons Learned

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Role of an analyst is to improve outcomes, not run reports

Culture

• Value your analysts and be eager for insights

Skills

• Encourage the generalist to self-serve curiosities and develop passion (Curiosity + Passion = Value)

Barriers

• Make it easy for them to do their job

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A

Questions & Answers

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Choose one thing…

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Write down one thing will you do differently after hearing this presentation

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Thank You

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Session Feedback Survey

1. On a scale of 1-5, how satisfied were you overall with this session?

1) Not at all satisfied

2) Somewhat satisfied

3) Moderately satisfied

4) Very satisfied

5) Extremely satisfied

2. What feedback or suggestions do you have?

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Upcoming Sessions

Pre-Summit Sessions 2 (4:25 PM – 5:10 PM)

Panel: How to Maximize your EDW and Analytics Investment with a Service-Value Approach

Panel: Patient Safety and Patient Injury Prevention Best Practices

Panel: ACO and Population Health Best Practices

Panel: Our Most Advanced Customers: How to Meet the Growing Demands of Increased Success

Location

Envoy

Savoy

Murano

VeneziaE)

F)

G)

H)