#hasummit14 session a: develop your analysts, and they’ll pay for themselves pre-session poll...
TRANSCRIPT
#HASummit14
Session A: Develop Your Analysts, and They’ll Pay for
Themselves
Pre-Session Poll QuestionIf you could hire only one analyst, would you pick:
a) A domain expert. Analyzed data is useless if you are unable to communicate it to others.
b) A technical wizard. Let them talk to the databases and analyze. I will interpret the results just fine.
Russ StaheliVice President
Peter MonacoSr. Business Intelligence Developer
c) A visualization guru. The right chart will tell me more than any table can.
d) Batman (Sorry. Not an actual choice.)
#HASummit14
Today’s Agenda
2
• The CultureProvide an environment fostering success
• The SkillsetsCultivate the right skills
• The BarriersChallenge and empower
#HASummit14
What do we mean by “analyst”?
3
Multiple terms…
Encompassing the same skills…
• Architects• Business Intelligence Developers• Analysts• Nerds
• Talking to and manipulating data • SQL, ETL, modeling, etc.
• Analyzing and communicating results• Excel, visualization tools, etc.
#HASummit14
It starts with your culture.
4
#HASummit14
Adoption…
5
“It doesn’t make sense to hire smart people and tell them what to do. We hire smart people to tell us what to do.”
-Steve Jobs
READY, ABLE, EAGERANALYTICSANALYSTS
#HASummit14
ADOPTION OUTCOMESIMPROVEMENT
BEST PRACTICES
ANALYTICS
#HASummit14
Poll Question #2
7
If an analyst uncovered data showing a provider’s performance was dismal, how comfortable would the analyst be presenting her findings in a meeting with that provider present?
a) Very comfortable
b) Slightly uncomfortable
c) Depends on the provider
d) They’d hide provider names
e) They’d call in sick
#HASummit14
Poll Question #3
8
If an analyst uncovered data showing a provider’s performance was dismal, how comfortable would you be presenting those findings in a meeting with that provider present?
a) Very comfortable
b) Slightly uncomfortable
c) Depends on the provider
d) I’d hide provider names
e) I’d call in sick
#HASummit14
Analytics are still scary
9
1. You need a baseline
2. Analysts are the “messengers”
3. Errors are part of the process
Sources: Adapted from various ideas taught by Alistair Cockburn and Martin Fowler – see alistair.cockburn.us and www.thoughtworks.com
But remember:
Agile Development = Trouble Detector
• Fail fast
• Experiment
• Learn from mistakes
Bad news is
good news
#HASummit14
Other things you can do
10
• Pay analysts competitively • Let your analysts inform decisions• Point them to the EDW
Non value-add Value-add
Understanding the question
Hunting for data
Interpreting dataData distribution
Gather, compiling, or running
Weak Analytic SystemStrong Analytic System
Understanding the questionHunting for data
Interpreting data
Data distribution
Gather, compiling, or running
#HASummit14
Cultivate the right skills.
11
#HASummit1412
Does this look familiar?
Building some crappy report for
somebody.You?
Just waiting on some crappy
report.Cool. Cool.
Data Architect Visualization Specialist
Wall Wall End User
Hey, what are you guys doing?
What are you doing over
there?
#HASummit1413
Data Architect
Outcomes Analyst
Business Intelligence
Starting Knowledge by Role…
Data Architecture VisualizationsAnalytics
(applying technical results to clinical work)
Data Architect
Outcomes Analyst
Business Intelligence
To Long-term Knowledge by Role
#HASummit14
Why a “generalist”?
14
• Job satisfaction in diversity of work• Match data model, functionality, and visualizations to the
user request
ANALYTICS END USERSDATA MODELDATA
#HASummit14
Exercise
15
Objective: Create the best dashboard given the charts of
metrics
Rules
• Work as a team. Everyone at the table needs to participate.
• You don’t have to use all of the pieces.
• You have two minutes.
#HASummit14
Exercise Solution:
16
#HASummit14
Involve, don’t minimize
17
Do you want metric minions or smart people thinking about solving domain problems with data?
Domain Knowledge
“Snowflake Method”
1. Goal 1. Aim2. Aim3. Aim
1. Metric2. Metric3. Metric4. Metric
Curiosity + Passion = Value
Use
r S
torie
sSources: Adapted from Randy Ingermanson’s “Snowflake Method” for Designing a Novel – http://www.advancedfictionwriting.com
#HASummit14
Technical skillsets
18
Hire soft skills • Smart, hardworking, humble
Inch towards usefulness• Basic training
• Dummy projects, exercises, training modules
• Contribute small pieces of real projects
#HASummit14 19
Visual story telling
It is easy to make things hard to understand
Simple tools but profound insights
#HASummit14 20
The Final Word
Should I use a pie chart?
YesNo
*There are exceptions…Sources: Adapted from comedy writer David Thorne – http://www.27bslash6.com/
#HASummit14 21
Like this…
Percentage of chart which looks like Pac-man
Does not look like Pac-man
Looks like Pac-man
Sources: Matt Cutts - https://www.mattcutts.com/
#HASummit1422
Eliminating barriers.
#HASummit14
The Barriers
23
• Eliminate barriers along all fronts
• Prioritize for them
• “Ghosties” for an analyst
Story time…
#HASummit14
Lessons Learned
24
Role of an analyst is to improve outcomes, not run reports
Culture
• Value your analysts and be eager for insights
Skills
• Encourage the generalist to self-serve curiosities and develop passion (Curiosity + Passion = Value)
Barriers
• Make it easy for them to do their job
#HASummit14
A
Questions & Answers
25
#HASummit14
Choose one thing…
26
Write down one thing will you do differently after hearing this presentation
#HASummit14
Thank You
27
#HASummit1428
Session Feedback Survey
1. On a scale of 1-5, how satisfied were you overall with this session?
1) Not at all satisfied
2) Somewhat satisfied
3) Moderately satisfied
4) Very satisfied
5) Extremely satisfied
2. What feedback or suggestions do you have?
#HASummit14 29
Upcoming Sessions
Pre-Summit Sessions 2 (4:25 PM – 5:10 PM)
Panel: How to Maximize your EDW and Analytics Investment with a Service-Value Approach
Panel: Patient Safety and Patient Injury Prevention Best Practices
Panel: ACO and Population Health Best Practices
Panel: Our Most Advanced Customers: How to Meet the Growing Demands of Increased Success
Location
Envoy
Savoy
Murano
VeneziaE)
F)
G)
H)