global distribution system

PMS/JPH/HT206/ELENA

• GLOBAL DISTRIBUTION SYSTEM (GDS) is designed

for students who want to start a

• career in the travel industry or upgrade their

professional competence in travel

• counseling. The course is designed to familiarize

students with the basic standards in air

• travel pricing and ticketing, to provide them with

sales and customer service skills,

PMS/JPH/HT206/ELENA

• GLOBAL DISTRIBUTION SYSTEM (GDS) is designed

for students who want to start a

• product knowledge and destination awareness

and computer reservations systems.

• It contains general information about fares and

ticketing, reporting plans, ticketing

• agreement tables, tickets, journey and passenger

types.

PMS/JPH/HT206/ELENA

Upon completion of this course, students should be

able to:-

1. describe precisely the function, command, classes

of service and basic fare in GDS

2. demonstrate flight availability, the field for

(Passenger Name Record) PNR and queue system

methodically (C3)

3. demonstrate reservation, pricing an itinerary,

ticketing process and determine currencies conversion

in GDS (C3)

PMS/JPH/HT206/ELENA

Upon completion of this course, students should be

able to:-

4. verify correctly the timatic web, Direct Reference

System (DRS) and different features of format finder

related to GDS (P6)

5. acquire accurate knowledge and information on

how to make a reservation completely (A3)

PMS/JPH/HT206/ELENA

1.0 INTRODUCTION TO GLOBAL DISTRIBUTION

SYSTEM

• History of Global Distribution System (GDS), types

of Global

• Distribution System (GDS), function and terminology

of Global

• Distribution System (GDS) and special keys

command in Global Distribution System.

PMS/JPH/HT206/ELENA

2.0 ENCODING AND DECODING

• The concept and process of encode and decode

cities,

airports, airlines, car rental and hotels accurately.

PMS/JPH/HT206/ELENA

3.0 FLIGHT AVAILABILITY

• Basic flight availability

• Return flight availability

• Direct access

• Availability and minimum connecting time itinerary.

PMS/JPH/HT206/ELENA

4.0 PASSENGER NAME RECORD (PNR)

• Passenger Name Record (PNR)

• Mandatory field information for PNR

• Optional field information for PNR.

PMS/JPH/HT206/ELENA

5.0 SEAT RESERVATION

• Seat assignment and seat map function

• Flight seat map, assign seat by number and seat

map

• Cancelling seat assignment.

PMS/JPH/HT206/ELENA

6.0 RESERVATION FOR OTHER TOURISM SERVICES

• Reservation procedures for other tourism

product/services (car rental, cruise, rail

transportation and hotel room)

• Retrieve information

• Index search qualifier and optional sell field

PMS/JPH/HT206/ELENA

7.0 FARE DISPLAY AND FARE RULES

• Basic fare, shoppers fare, fare rules

• Class of services

• Basic restriction

PMS/JPH/HT206/ELENA

8.0 ITINERARY PRICING AND E-TICKETING

• Pricing an itinerary, paper ticketing and e-ticketing,

issuing ticket, interline ticket, ticketing with

consolidator fares, voiding ticket, comparison

between paper ticketing and e-ticketing.

PMS/JPH/HT206/ELENA

9.0 QUEUES

• Concepts of queue system, counting the PNRs on

queues, accessing a queue and a queue placement

remark

• Manually place PNR on queue and queue task..

PMS/JPH/HT206/ELENA

10.0 CURRENCY CONVERSION AND OTHER

MISCELLANEOUS FUNCTION

• Calculate, convert and display currency conversion,

dates, time differences, temperature and distance,

and other miscellaneous function.

PMS/JPH/HT206/ELENA

11.0 DIRECT REFERENCE SYSTEM (DRS) AND FORMAT

FINDER

• Functions of DRS. Access and use of DRS

• Functions and content feature of format finder

• Index, search and favorites feature of format finder.

PMS/JPH/HT206/ELENA

12.0 TIMATIC WEB

• Information or requirement for passport, visa,

health, country information, terms and definitions,

city and country codes and news related to Timatic

Web.

PMS/JPH/HT206/ELENA

13.0 MAKING RESERVATION

• Making flight reservation and other tourism

product/services.

PMS/JPH/HT206/ELENA

•The course is assessed

through coursework

PMS/JPH/HT206/ELENA

•Quiz (minimum of 2) 10%

• Test (minimum of 2) 30%

• Labwork (minimum of 6) 60%

PMS/JPH/HT206/ELENA

• Airline ticketing impact of changes in the airline ticket distribution industry: report to congressional requesters. 2003. DIANE Publishing.

• IATA Ticketing Handbook. (2010/2011) 42nd edition.

• Doris S Davidoff, Philip G Davidoff (1995). Air Fares and Ticketing. Prentice Hall.

• Frederic P. Miller, Agnes F. Vandome, John McBrewster. 2010. Galileo Crs. VDM

• Publishing House Ltd.

• Official Airline Guide. 2000. OAG Travel Planner, Hotel & Motel Redbook: The Official Lodging Directory of the American Hotel & Motel Association. Volume 42, Issue 2.

• Semer-Purzycki Jeanne (2000). A Practical Guide to Fares and Ticketing. Delmar Publisher

PMS/JPH/HT206/ELENA