getting inside the mind of an employer phil o’reilly business nz association of supported...
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Getting inside the mind of an employer
Phil O’Reilly Business NZ
Association of Supported Employment in NZ
Who’s on the employer’s mind?
2 people
What about the workers??
The good news
There’s an obvious way for an employee to be excellent…
Questions for you
1. Who are your shareholders
2. Who are your customers
Win-win (1)
• Helping your clients find employment• Helping them focus on their employer’s
customers & shareholders
Win-win (2)
The employer also wins from caring for employees
I learned that...
• Customers come in all shapes, sizes, colours…staff should too
• Every individual different• Everyone can contribute• Attitudes start at the top
Diversity pays
• Differently abled workers can bring business success
• Committed employees go the extra mile• Employers who get it right – get staff
strengths untapped by other firms
Doing it right
• A person first• Capabilities • Equal expectations
Hiring
• No different treatment• Focus on job• Fair interview techniques
Job fit
• Where best suited• Technology• Train managers & employees• Skills
Company culture
• Shortlists• Expectations of managers• Affirmation
No-no’s
• Doing it for show (makes it harder for the employee to care about the customer & stakeholder)
• Hiring for other than commercial reasons
The challenge
• Commitment at the top• Culture • Best practice • Modelling appropriate behaviour & language• Being open • Working with agencies
2 more questions
• How well do we know our customers• How can we know them better
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