from 0 to “e” in 60 minutes a quick overview of mnonline – related it work efforts (minus d2l...

From 0 to “e” in 60 minutes

A quick overview of MnOnline – related IT work efforts (minus D2L

and web-enabled ISRS)

MnOnline Summit – July 2004

Fitting the pieces together. We have the pieces now we need to fit them together

Strategy, vision, insight…..common sense

Think of the pieces as D2L, RightNow, eFolio, infrastructure, portal, WebBoard, etc…

Portal vs Portal(portal sites vs portal engines)

Portals – Definitions and Examples A Web site that offers services to

entice Internet surfers to use the site as their main "point of entry" to the Web. Typically, a portal will provide a directory of links to sites, a search engine, and other services such as free e-mail, or filtering and blocking options for parents. (www.media-awareness.ca)

The higher education version takes the form of the ubiquitous “one-stop,” merging student services, personal organizers, courses, schedules, and the like. (Partnering in the Learning Marketspace)

Portal Engines Are the software

“engines” or “tools” that are often used to construct portal sites. The System is evaluating a number of portal engines. Including those from Sun, Oracle, and Novell (MnOnline will be using Oracle’s).

For more info…… To find out about more

about the portal project check out the ITS web site that has been pulled together to support this effort.

Can you here me now?

Getting to know WebBoard!

WebBoard WebBoard (

www.webboard.com – Akiva) has been licensed by MnOnline to support e-community related activities and efforts. This licenses extends to all System students and faculty.

WebBoard functions Within WebBoard you can

conduct public or private online discussions that may include multi-media type artifacts.

WebBoard also includes chat and whiteboard features along with personal mailing list management.

Services provided at no cost.

….and I want it right now!

What is RightNow? RightNow is an on-demand customer service tool

that is engineered to support an organization’s interaction with customers. This support can take the form of voice, email, and Internet.

The System has established a perpetual license to RightNow to currently support: MnOnline, ISRS, PALS, transfer, D2L and potentially virtual reference tools. A number of campuses are currently considering using RightNow to support their student interactions.

How does it work… There are a number of

components tied to our RightNow license: Knowledge base of

questions and answers; Ticket/incidence

tracking; Collaboration tools

(chat, web viewing, etc);

Personal “portal”.

“e”Folio MinnesotaTM

Quick status check As of 7/1/2004, there were

over 17,000 registered users (over 12,000 registered students).

Showcased at a number of national higher education, K-12, and workforce conferences.

Schools have begun to personalize eFolio to their institution.

Costs are being covered by MnOnline with support from DEED and our Avenet partnership.

Web page standards

Brief history….. The eStudent Services group (predates MnOnline

Council) has been working with the Western Cooperative for Educational Telecommunications on their national efforts to promote electronic students services.

This cooperative effort has lead to the development of an “audit” tool that focuses on the content and level of student services provided and the adoption of a series of web page “standards” that identify the basics for information to be included on the various campus web pages (e.g. last date updated).

one student and a curriculum

administrative core

academicservicessuite

student communitiessuite

communi- cations suite

personal servicessuite

student records

Student Services for Online Learners

WC

ET

-LA

AP

pro

ject

© 2003 WCET, all rights reserved

eStudent Services – more than just ISRS

More info?Sample standards - Academic Advising Lists address? Full address for academic advising

office/contact (not an individuals address) with zip code.

Lists phone Number? Local phone number, not just an 800 number, with area code for academic advising information.

Lists fax number? Local number, not just an 800 number with area code.

Lists e-mail address? E-mail address for the service should be listed or a method for sending a message.

Lists hours of operation? Offers one-on-one access to advisors? Institutions

have developed different approaches to direct communications between advisors and students. Some provide advising via email and assign each student to a specific adviser; others develop an advising pool with one or more advisers "on call" at any time to respond to all students' email questions. In some places, advisers have established online chat rooms to provide opportunities for live or asynchronous discussions of students' questions.

http://www.ecommunity.mnscu.edu/wb/

Q & Apaul.wasko@so.mnscu.edu

651-649-5956

Flash – late breaking news!! At the MnOnline Council meeting

yesterday integration of the various academic and student support tools was identified as a top priority. This begs the question of how does portal fit with RightNow fit with D2L fit with ISRS fit with eFolio…….