follow-up: tips, tricks and lessons learned

Follow-UpTips, Tricks and Lessons Learned

Lori ShortProgram Manager, Iowa KidSight

University of Iowa Children’s Hospital

CommunicationSuccessful follow-up requires multiple forms.

From 35% to 82%:

Building Relationships with Eye Care ProfessionalsAccuracy of ReferralDedicated Follow-Up StaffOvercome Obstacles

Oh, the many methods of communications . . .

Welcome LetterTo new eye care professionals

Inform of the screening program

Communicate the importance of Evaluation SheetEnsure referring correctlyOvercome any obstaclesClose follow-up

Result Form

Languages

ReferralLetterSimple and Outlined

Follow-Up Logs & Action SheetsOrganized!

Clerical help?

Fax forms - specific.

Effectiveness of LAL’sTo parents after 3 attempts by telephoneThe “Telemarketer”E-mail?Evaluation Sheet on line and HIPPA~20% compliance

To eye care professional Repeat “offenders” receive call from medical director

DEMOGRAPHICS

Vision screenings only becomes effective when the child requiring

referral gets to the eye doctor.