follow-up: tips, tricks and lessons learned

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Follow-Up Tips, Tricks and Lessons Learned Lori Short Program Manager, Iowa KidSight University of Iowa Children’s Hospital

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Follow-Up: Tips, Tricks and Lessons Learned Lori Short Program Manager, Iowa KidSight University of Iowa Children’s Hospital

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Page 1: Follow-Up: Tips, Tricks and Lessons Learned

Follow-UpTips, Tricks and Lessons Learned

Lori ShortProgram Manager, Iowa KidSight

University of Iowa Children’s Hospital

Page 2: Follow-Up: Tips, Tricks and Lessons Learned

CommunicationSuccessful follow-up requires multiple forms.

From 35% to 82%:

Building Relationships with Eye Care ProfessionalsAccuracy of ReferralDedicated Follow-Up StaffOvercome Obstacles

Oh, the many methods of communications . . .

Page 3: Follow-Up: Tips, Tricks and Lessons Learned

Welcome LetterTo new eye care professionals

Inform of the screening program

Communicate the importance of Evaluation SheetEnsure referring correctlyOvercome any obstaclesClose follow-up

Page 4: Follow-Up: Tips, Tricks and Lessons Learned

Result Form

Languages

Page 5: Follow-Up: Tips, Tricks and Lessons Learned

ReferralLetterSimple and Outlined

Page 6: Follow-Up: Tips, Tricks and Lessons Learned

Follow-Up Logs & Action SheetsOrganized!

Clerical help?

Fax forms - specific.

Page 7: Follow-Up: Tips, Tricks and Lessons Learned

Effectiveness of LAL’sTo parents after 3 attempts by telephoneThe “Telemarketer”E-mail?Evaluation Sheet on line and HIPPA~20% compliance

To eye care professional Repeat “offenders” receive call from medical director

Page 8: Follow-Up: Tips, Tricks and Lessons Learned

DEMOGRAPHICS

Page 9: Follow-Up: Tips, Tricks and Lessons Learned

Vision screenings only becomes effective when the child requiring

referral gets to the eye doctor.