follow-up: tips, tricks and lessons learned

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Post on 31-May-2015



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Follow-Up: Tips, Tricks and Lessons Learned Lori Short Program Manager, Iowa KidSight University of Iowa Childrens Hospital


  • 1. Lori ShortProgram Manager, Iowa KidSightUniversity of Iowa Childrens Hospital

2. CommunicationSuccessful follow-up requires multiple forms.From 35% to 82%: Building Relationships with Eye Care Professionals Accuracy of Referral Dedicated Follow-Up Staff Overcome Obstacles Oh, the many methods of communications . . . 3. Welcome Letter To new eye care professionals Inform of the screening program Communicate the importance of Evaluation Sheet Ensure referring correctly Overcome any obstacles Close follow-up 4. Result Form Languages 5. ReferralLetterSimple and Outlined 6. Follow-Up Logs & Action Sheets Organized! Clerical help? Fax forms - specific. 7. Effectiveness of LALs To parents after 3 attempts by telephone The Telemarketer E-mail? Evaluation Sheet on line and HIPPA ~20% compliance To eye care professional Repeat offenders receive call from medicaldirector