follow-up: tips, tricks and lessons learned
DESCRIPTION
Follow-Up: Tips, Tricks and Lessons Learned Lori Short Program Manager, Iowa KidSight University of Iowa Children’s HospitalTRANSCRIPT
Follow-UpTips, Tricks and Lessons Learned
Lori ShortProgram Manager, Iowa KidSight
University of Iowa Children’s Hospital
CommunicationSuccessful follow-up requires multiple forms.
From 35% to 82%:
Building Relationships with Eye Care ProfessionalsAccuracy of ReferralDedicated Follow-Up StaffOvercome Obstacles
Oh, the many methods of communications . . .
Welcome LetterTo new eye care professionals
Inform of the screening program
Communicate the importance of Evaluation SheetEnsure referring correctlyOvercome any obstaclesClose follow-up
Result Form
Languages
ReferralLetterSimple and Outlined
Follow-Up Logs & Action SheetsOrganized!
Clerical help?
Fax forms - specific.
Effectiveness of LAL’sTo parents after 3 attempts by telephoneThe “Telemarketer”E-mail?Evaluation Sheet on line and HIPPA~20% compliance
To eye care professional Repeat “offenders” receive call from medical director
DEMOGRAPHICS
Vision screenings only becomes effective when the child requiring
referral gets to the eye doctor.