fl dor agency review overview
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8/8/2019 FL DOR Agency Review Overview
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Department of Revenue Agency Review
Department of Revenue Agency Overview
General The DOR has a reputation as being amongst the most efficient and
effective agencies in Florida state government. In addition, they compare favorably
to their peer agencies in other states. Continuous process improvement is a key
element of their SOP and they are reasonably customer centric in their approach.Their automated systems are relatively modern.
Statutory Goals and Objectives The agency has adopted a standard that it
will not take sides on policy matters and as a result its legislative priorities
are centered on its operating and capital budget needs.
Budget The total recurring budget of the Agency is approximately $455
million though two-thirds of the cost of CSE is paid by the Federal
Government. This Federal subsidy amounts to $164.5 million.
Personnel We were very impressed with the Executive Director and also felt
that she had a solid management team. They all appear to be experienced,
capable and focused on priorities like customer service, processmanagement, efficiency and effectiveness.
Near Term and Longer Term Recommendations
The DOR demonstrates core competencies in the areas of mail and
application processing and more importantly in remittance processing. We
wonder if the agency should perform these functions as a shared services
center for other agencies and if DOR should perform certain administration,
compliance and collection functions associated with other state taxes and
fees such as the DBPR (alcoholic beverage taxes), the DHSMV (fuel taxes)
and the DOS (licensing and corporate filing fees). We believe that there is a better way to do property tax oversight. The state
spends $42 million on this oversight function that brings in no revenue. We
wonder if the costs of this function should be borne by the counties that
collect and benefit from the property tax revenue. This cost push-down
would likely lead to more pressure from the counties to achieve efficiencies
and reduce cost and we believe that would be a positive influence to the
efficiency of the program.
The Agency should continue to move towards a self-service approach to child
support and more data sharing and integration with the other Human
Services programs. The Agency should continue their evolution toward self
service in tax collection and compliance as well.
The internet sales tax issue is a growing concern both in the volume of
revenue not being collected and in its impact to Florida businesses. The
State needs a fair, efficient and aggressive strategy to deal with this issue
both from a policy and implementation perspective.
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