financial payout - home page (en) | lazadacom en financial pa… · · 2017-08-04to ship shipped...
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Strictly Confidential
Financial Payout
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Payout
Index
Analytics/ Finance Tab
2
Payment Provider
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Sales Order
Dispatch
Week 2
Friday
Withdraw
anytime
Withdraw takes
1-3 business days
Payout
transfer
• Delivery confirmation update dates in Seller Center may delay
• Orders with delivery status “Delivered” in SC from Monday to Sunday will be
included in the payout of the following Friday.
• Account Statement will be marked as “Paid” on the payout day.
• Sellers can withdraw to your bank account any time.
Parcel
Shipped OutCalculation/
Transfer
Transfer/
Withdraw
PayoutPayment Process
PayoutSeller Center
Status
Parcel
Status
Pending Ready
to ShipShipped Delivered
Receive
Orders
Order
Dispatch
Parcel arrives
at destination
country
Delivery confirmed
in Seller Center
Week 1
In Transit
Parcel arrives
sortation center
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Every Sunday:Account Statement in Seller Center Will be updated; Every Friday: Payout will be transferred to sellers` payment account
Week 1:o All orders with status “Delivered” and “Delivery Failed” in SC from Monday to Sunday.
Week 2:o Orders with status “Delivered” in Week 1 will have their payout shown on Monday`s Account Statement, and get paid from payment account
this Friday.
o Orders with status “Delivered” and “Delivery Failed” in Week 1 will have their LGS shipping fee shown in late Week 2.
Week 3:o Orders with status “Delivered” and “Delivery Failed” in Week 1 will have their LGS shipping fee deducted on Friday.
Note: The LGS fee of the goods shipped to Indonesia will be deducted as general products for all first. If there is any shipping fee charged as sensitive goods by customs,
the price difference will show on Account Statement and be deducted later.
Payout Payment Process Timeline
Week Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Week 1
Week 2
Week 3
Delivered/ Delivery Failed
PayoutAccount
Statement
Shipping Fee Deducted
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PayoutPenalty Process Timeline
In terms of violation to Lazada rules, penalties will be applied for the following cases
Scenario Penalty
Seller doesn’t cancel or doesn’t RTS in 48hrs USD5 / item
Seller cancels within 48hrs without updating order status to RTS
USD2 / item
Seller does RTS within 48hrs but item doesn’t arrive at Sortation Center within 7 calendar days
USD5 / item
Wrong price cancellation USD5 / itemPenalty 2: Products Return due to “wrong item”, “product quality - used
products” or ”missing parts/ items”
• Penalty: USD 5 / item
• Timeline:
o Week 1: Confirmed return, show in SC
o Week 2: The penalty fee will show in SC
o Week 3: Penalty fee charged in payout
Penalty 3: Prohibited Items
• Penalty: USD 2/live SKU
• Timeline:
o Week 1: Lazada lists the prohibited items of seller
o Week 2: The penalty fee will show in SC
o Week 3: Penalty fee charged in payout
Penalty 1: Order cancellation by sellers (Out of stock, wrong price, and etc.);
Order cancellation by system when order is not dispatched within 48 hrs.
• Penalty: USD 5/item or USD2/item.
• Timeline:
o Week 1: Order Cancelled
o Week 3: The penalty fee will show in SC
o Week 4: Penalty fee charged in payout
Penalty 4: Counterfeit Items
• Penalty: Holdout/ Charge max. USD500
Scenario Penalty
Seller has prohibited items selling on Lazada USD2 / item
Seller has counterfeit items selling on Lazada
Hold out USD500until both webinar and test are complete
Seller has been detected selling counterfeit items for times
USD500
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6
National flag
Country name
Language
Payout
• Lazada process financial counting and payout on weekly basis.
• Following variables should be considered:
• Item price of delivered items
• Shipping costs
• Commission
• Payment fees
• Returns
• Updated financial statement can be found in Seller Center
Seller Center > Finance (calculated in local currency).
• National flags and country name indicate which country Seller Center you are in.
• As an International Seller, you receive weekly payments from each country.
• No proof of delivery, order returned and cancellation of order will not be included in
payouts.
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Payout
Index
Analytics/ Finance Tab
7
Payment Provider
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• There are two payment providers for Lazada sellers to choose from:
Payoneer
Details please refer to Lazada Payment Provider - Payoneer
World First
Details please refer to Lazada Payment Provider – World First
8
Payment Provider
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Click “Register” to choose the payment provider, it will direct to the specific page automatically
(Details see next page)
9
Payment Provider IntegrationStep 1 – Choose the payment provider
Choose Payoneer
Choose World First
Notes for World First Registration:
1. There has been trading for six months from any marketplace AND
2. have regular flows of US$5,000 per month or total of US$50,000 from any marketplace.
3. Proof of transactions from any marketplace is required.
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Fill in the blanks in the specific page
Payoneer Web Page World First Form
Payment Provider IntegrationStep 2 – Fill in the information
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Payment account integration is pending for submission of document or approval
(Take Payoneer as an example)
Payment Provider IntegrationStep 3 – Pending for approval
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Payoneer successfully connected
12
World First successfully connected
Payment Provider IntegrationStep 4 – Successfully Connected
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Click “Register” to choose the payment provider, it will direct to the specific page automatically
(Details see next page)
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Payment Provider SwitchStep 1 – Switch the payment provider
Switch from World First to Payoneer
Switch from Payoneer to World First
Notes: Sellers are not allowed to switch to another payment provider for first 6 months with the current one.
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14
Payment Provider SwitchStep 2 – Fill in the information
Fill in the blanks in the specific page
Switch to Payoneer Swithc to World First
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E.g. Switch from Payoneer to World First
15
Payment Provider SwitchStep 3 – Successfully switch
The successfully switched payment provider`s status will show as “Connected”
Notes: Sellers are not allowed to switch to another payment provider for first 6 months with the current one.
The previous payment provider`s status will show as “Disconnected”
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Payout
Index
Analytics/ Finance Tab
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Payment Provider
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可供选择的统计周期
Seller Center -> Analytics -> Sales Report
AnalyticsSales Report
Orders Data
Sellers can choose different period to compare the data of orders or sales.
Selected
PeriodCompared
Period
Sales Data
Selected
PeriodCompared
Period
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Finance Overview
1
2
31
2
3
4
4
Finance Tab ——
“Account Statement” “Order Overview” “Transaction Overview” “Pending Transaction”Export the Data and View Export History from each.
Filter the orders here Export - Filter and export the orders
View Export History -Download the files you export recently
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Note: Download will come in form of CVS file
点击下载
1
2
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1
View the full and update Account Statement for the periodEach line has been explained, can be downloaded with a click on Export!
FinanceAccount Statement(1/2)
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FinanceAccount Statement(2/2)
Payout indicates
amount that will be
credited to your
payment account.
Opening Balance
is the amount
carried forward
from the previous
statement.
Other Revenue
is adjustments to
the item price or
fee such as
reimbursement of
shipping fee or
adjustments to
the item price in
the previous
payment cycle.
Closing Balance
is the Gross
Payout to seller.
Deposit be
deducted from the
Gross Payout to
conclude the net
payout amount.
Refund is the selling
price of the item which
is returned by
customer during the
week from Monday to
Sunday. This refund
amount be deducted
from the seller’s
payout.
Fee on Refund is the
commission which
Lazada refunds to the
seller for the orders
that have been
returned. This fee is
now added back to
the weekly payment.
Only when Closing Balance is positive, Lazada
will payout as it shows.
If there is negative closing balance (Return
and etc.), PAYOUT will show as zero.
Lazada will not payout in this situation.
GlossaryFee is the sum of
payment fee, shipping
fee, commission,
handling fee and
return-to-seller fee
earned or charged by
Lazada as per the
agreed contract.
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FinanceOrder Overview(1/4)
Overview the OrdersNew and intuitive way to view and search for status and information on all of your orders
You can search
within your orders by
filter what you need -
Statement; Product;
Order or Order Status
1
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View order status
2
Filter the orders based on
your need
1
Order Level Details - available with full information!Expandable section allows for details of each order to be seen - from Order Status to all charges
View all transaction relating
to each and every order - no
more surprises!
3
FinanceOrder Overview(2/4)
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All Details will be
shown here
See comments from
Lazada regarding your
order
Status and Transactions
are included
2
3
23
1
View full order historyUpon clicking on an “order number” you can view full history of that order as well comments from Lazada
FinanceOrder Overview(3/4)
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All the details are
shown here
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FinanceOrder Overview(4/4)
2
View full order historyExpand each order to review transaction details. Full summary of transactions can be seen on the top!
Summary of
transactions for
each order
1
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2
FinanceTransaction Overview(1/3)
1 3
Use Filter Transction to check outE.g.Payment fee, LGS Shipping fee, commission, etc.
1. Choose the account statement period
2. Choose transaction category
3. Export the transaction record (in Excel / CSV format) by clicking “Export”
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FinanceTransaction Overview(2/3)
Actual amount of payouts
Global Service Tax/Value Added
Tax, which Lazada collects for the
local government
GST/ VAT ratio for each country
MY – 6% GST (extra charge)
TH – 7% VAT (extra charge)
ID – 10% VAT (included in
commission and payment fee)
PH & SG will not charge
For example, (Payment fee is 2%, Commission is 6%, GST is 6%):
• Item Price Credit = 159.00
• Payment Fee = 159.00 * 2% * (1+6%)=3.40
• Commission = 159.00 * 6% * (1+6%)=11.91
Actual amount for seller = 159.00 – 3.40 – 11.91 = 143.69
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LGS shipping fee for each country:Show as ”Shipping Fee (Item Level)”
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LGS shipping fee for each country
FinanceTransaction Overview(3/3)
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FinancePending Transaction
Pending Transaction
It shows the commission of the orders in every order status, including pending,
RTS, shipped during the week.
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Related Files
Lazada University > Tutorials > Manage Your Payments
• Lazada Payment Provider – Payoneer
• Lazada Payment Provider – World First
谢谢
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