film260 assignment 3 dwightman
Post on 11-Jul-2015
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TRANSCRIPT
MULTICOMMUNICATIONS
& the PERCEPTION of
INCIVILITY in the
WORKPLACE
by Donna Wightman
FILM 260
QUEENS
UNIVERSITY
May 2014
“We are together, but each of us is in our own
bubble, furiously connected to keyboards and
tiny touch screens.” – Sherry Turkle
SOCIAL MEDIA has become ubiquitous and
ambient...
which
means
in the
workplace -------------------------
People PEOPLE...
Text
Tweet
Snapchat
and search for pictures of kittens...
“We live in a time of
multicommunicating where no one
person gets personal attention
for long.” - Leah Eichler
Maybe that’s why SNAPCHAT is
so popular...
SNAPCHAT implies...
“The underlying message is simple:
you’ve got 7 seconds –
PAY ATTENTION.”
Dana Boyd
This ECONOMY of ATTENTION makes some
people feel their MOST
PRODUCTIVE but...
All this multicommunicating can come across as
RUDE
This workplace incivility is considered by
some to be
LOW LEVEL DEVIANT BEHAVIOUR
...it can spin out of control
leads to
FEELINGS of
“PERCEPTIONS of INCIVILITY can UNDERMINE RELATIONSHIPS.”
-Professors Jane Webster, Queens School of Business and Ann- Frances Cameron, HEC Montreal
"The biggest problem we found (as a result of
multi-communicating) is this perception of
incivility.
Consistently asking a colleague to repeat things
raises suspicion levels
that you aren't paying attention,
which feels discourteous.
That impacts feelings of trust,
which can spiral
into poor working relationships.” – Jane Webster
IMPROVED E.F.F.I.C.I.E.N.C.Y.*
*everybody forgetting to facebook in company (iency)
BUT
NOT
AT
WORK
If the price we pay
is
our
reputation
aka HARD. TO. WORK. WITH.
We are looking to be successful
both personally and at work
PRODUCTIVITY thrives best in a
healthy
balanced
environment
SOLUTION
KNOW HOW THE PEOPLE YOU WORK
WITH PREFER TO COMMUNICATE
Credits:
images sourced from 1. FLICKR Creative Commons
2. Dreamtime (copyright free photos) 3. Power Point Clip Art
Articles used:
http://www.nytimes.com/2012/04/22/opinion/sunday/the-flight-from-
conversation.html?pagewanted=all
http://www.huffingtonpost.ca/leah-eichler/smartphone-etiquette_b_4075119.html
http://www.zephoria.org/thoughts/archives/2014/03/21/snapchat-attention.html
http://www.theglobeandmail.com/report-on-business/careers/career-advice/life-at-work/sorry-
to-be-rude-but-my-phone-needs-me/article14706158/
http://www.huffingtonpost.ca/leah-eichler/smartphone-etiquette_b_4075119.html
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