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GettingtotheChihulyonTuesday
Youwillbe takingSeattle’sMonorail to theTuesdayeveningbanquet and (eye-popping) tour of the Chihuly. Here’severythingyou’llwanttoknowaboutgettingtoandfromthisspecialeveningevent.WashingtonstaffwillhelpguideyoutotheMonorailstation,lessthanablockfromtheWestin.Walkoutthedoorneartheconcierge and the restaurant, cross Fifth Avenue, crossStewart Street, enter Westlake Center Mall, and take theescalators to theMonorail platform on the third floor. YoucanalsoaccesstheMonorailplatformbythestairsorelevatoronFifthAvenue.Again,theMonorailPlatformisonthethirdfloor.YOUR FTA ANNUAL MEETING NAME BADGE IS YOURMONORAIL TICKET. Just show the badge for entry to theMonorail.(Withoutabadge,thecostis$2.25eachway,cashonly.)Attheendofthetwo-minutetrip,youwillexitattheSeattleCenter station, adjacent to the Space Needle. There are nostopsbetweenthetwostations.We’ll direct you to the entrance of the Chihuly, just a fewyardsaroundtotherightoftheSpaceNeedle.At the end of your evening, youwill exit the event and findyourselffacingtheentrancetotheMonorail,whichmakesforan especially easy return to the Westin. Again, your namebadge is good for entry onto the Monorail for the entireevening. Washington staff will help guide you back to theWestin.
OURSPECIALTHANKS
TOTHECONFERENCEHOSTTEAM
VikkiSmith,DirectorWashingtonStateDepartmentofRevenue
FTAPlanningCommitteeMembers
HeatherBoePattyCourieDeniseErtmanCindyHarrisSusieLaPalm
BarbaraMurphy
EVERYTHINGATAGLANCE
Sunday
2p.m.–8p.m. ConferenceRegistration(Registration
remainsopenduringconferencehours)
FoyeroftheGrandLeveloftheWestin
6-8p.m. OpeningMeet-and-GreetReception
WestinFifthAvenueRoom
MondayandTuesday7:45a.m. Privatemeet-and-greetfornew
commissioners(Mondayonly) GrandCrescent8-9a.m. CommissionersOnlyBreakfast
(MondayandTuesday)GrandCrescent
8-9a.m. ContinentalBreakfast Foyer9a.m.–Noon GeneralSession
GrandBallroomINoon–1:30 Luncheon(providedMonday,onyour
ownTuesday)
EVERYTHINGATAGLANCE
1:30-5p.m. ConcurrentSessions
TechnologyGrandBallroomI
LegalGrandBallroomII
Compliance(Monday)Vashon Management(Tuesday)Vashon
SponsorSolutionSeriesGrandCrescent
6–9p.m. ReceptionandBanquet(Tuesday)
ChihulyGlassandGarden Exhibitsopenat6p.m.Thebuffet
dinneropensat7:15.Theindoorgallerieswillcloseat7:30.Theoutdoorgardengalleriesremainopenuntil10:45p.m.
Wednesday
9–9:30a.m. FTABusinessMeeting(opentoall)
GrandBallroomI9:30a.m.–Noon GeneralSession
GrandBallroomI
2017FTAANNUALMEETINGPROGRAM
Monday,June12 8-9a.m. CommissionersOnlyBreakfast GrandCrescent8-9a.m. ContinentalBreakfast Foyer 9a.m.–Noon GeneralSession GrandBallroomI
Presiding: KevinSullivan,Commissioner,Connecticut
DepartmentofRevenueServicesandPresident,FTABoardofTrustees
WelcomeVikkiSmith,Director,WashingtonStateDepartmentofRevenue
WhatSecondGradersAlreadyKnow:10LessonsforLeadingGovernmentTransformationPeterHutchinson,AccenturePublicServicesStrategy
Break
StateImplicationsofFederalTaxReform(OtherFederalInfluencesPressingonStateTaxation)Moderator:HarleyDuncan,KPMGPanelists:KarlFriedan,CouncilonStateTaxation;NonieManion,ActingCommissioner,NewYorkStateDepartmentofTaxationandFinance;andMichaelHeffernan,Commissioner,MassachusettsDepartmentofRevenue
PresentationofFTAAwardsSpecialPresenter:HarleyDuncan,KPMG
TonyMastin,Oklahoma,Winner,HarleyT.DuncanAwardforLeadershipandService
AndyGerlach,acceptingforSouthDakota,co-winneroftheAwardforTechnologyApplication
DianeHardt,acceptingforWisconsin,co-winneroftheAwardforTechnologyApplication
CaliforniaFranchiseTaxBoard,honorablemention,AwardforTechnologyApplication
CourtneyKay-Decker,acceptingforIowa,Winner,AwardforResearch
Noon–1:30p.m. LuncheonGrandBallroomIII1:30–5p.m. ConcurrentSessions
FocusedTrainingonBuildingaTaxUniversityFifthAvenueTechnologyGrandBallroomILegalGrandBallroomIIComplianceVashonSponsorSolutionSeriesGrandCrescent
DeepDiveintoTraining
FifthAvenue
FocusedTrainingonBuildingaTaxUniversity
JacobFoy,NewJerseyDivisionofTaxation,Trainer
Thosewhohaveregisteredforthisspecialtraininghaveacoloreddotontheirnamebadges
Technology
GrandBallroomI
FTATechnologyAwardWinners
Wisconsin-IncomeandWithholdingMatchingforFraudProtectionandReconciliationDianeHardt,WisconsinSouthDakota-SpecialEventsApplicationforOnsiteTrackingandCollectionAndyGerlach,Secretary,SouthDakotaDepartmentofRevenue
TaxAgencyLong-TermModernization—IncrementallyNeenaSavage,TaxAdministrator,RhodeIslandDivisionofTaxation
Virginia'sNewPresenceontheWeb:UsefulTipsonUpdatingYourWebsiteCraigBurns,Commissioner,VirginiaDepartmentofTaxation
TheFutureisHere:HowArtificialIntelligenceisTransformingTaxAdministrationAlejandroLiraVolpi,AccentureGlobalRevenue
LegalandTaxPolicy
GrandBallroomII
ReviewoflegalcasesBruceFort,MultistateTaxCommissionMarilynWethekam,HorwoodMarcus&BerkHowtoAddressYourTaxResolutionControversies,andWhyYouShouldCourtneyKay-Decker,Director,IowaDepartmentofRevenueDavidBrunori,Quarles&Brady
MarijuanaImplementationPanel:PatOglesby,CenterforNewRevenueandformerchieftaxcounseloftheSenateFinanceCommittee;DavidGau,ExecutiveDirector,CaliforniaBoardofEqualization;MichaelHeffernan,Commissioner,MassachusettsDepartmentofRevenue;andJimMorgan,WashingtonStateLiquorandCannabisBoard
Compliance
Vashon
ComplianceUpdatesonSalesSuppressionAuditsandAuditSamplingMikeChertude,WashingtonState
Multi-GenreAnalyticsandAdvancedPatternDetectioninComplianceandFraudDetectionElaineCrutchly,Teradata
APeekInsideCollectionAgenciesCharlieHelms,AllianceOneReceivablesManagement
UsingPredictiveAnalyticsandDatatoEnhanceAccountsReceivableManagementTedLondon,FICO
SponsorSolutionSeries
SpecializedcontentprovidedbyMarketingPartners
GrandCrescent
BloombergBNA
1:30p.m.-2:15p.m.
ThePowerofTechnologytoAccurately,Fairly,andEfficientlyCollectStateCorporateIncomeTaxRevenue
Learnhowto leverageBloombergBNA’sStateTax™Analyzersoftwaretotargetreturnsworthauditing;analyze impactsofstate tax adjustments, propose changes, and close auditsfaster; provide process improvements; and position your taxexaminers and agents to accurately, fairly, and efficientlycollectmorestatecorporateincometaxrevenue.NOTE:IRSusesBloombergBNACorporateTax™AnalyzertoachievethesameresultsattheFederallevelforoveradecade!
RashidNur,ExecutiveDirectorBusinessDevelopment,BloombergBNA,SoftwareDianeTinney,DirectorProductManagement,BloombergBNA,SoftwareRyanSheehan,BusinessAnalyst–SubjectMatterExpert,BloombergBNA,Software
SponsorSolutionSeries
SpecializedcontentprovidedbyMarketingPartners
GrandCrescent
FastEnterprises
2:25p.m.-3:10p.m.
ThisisYourBrainonTaxes
The brain does not function as logically and rationally aswemay think. In fact, human behavior is driven by a strangecombination of perception, attitudes, and social norms. Thefields of social psychology and behavior economics provideinsight into what induces compliant tax behavior and,conversely, why people cheat. These insights can help taxadministrators improve voluntary compliance and buildenforcementprogramsthataretrulyeffective.
WillRiceDirectorFastEnterprises
SponsorSolutionSeries
SpecializedcontentprovidedbyMarketingPartners
GrandCrescent
RevenueSolutions,Inc.
3:20p.m.-4:05p.m.
CombatingRefundFraud:RecentTrendsandSuccessfulPreventionTechniques
Areyoubeingbeatenbycriminalsandcyber-thieves?Youmaybe stopping some refund fraud, but are you applying allavailable fraud prevention techniques? This solution seriespresentation will describe how the most recent trends inrefundfraudhavedriventaxagenciestochangethewaytheyapproach identity theftand identify falsifiedclaims,andhowthe effective use of internal and external data, appliedanalytics, and industry best practices has successfullyimpacted the number of fraudulent refunds being sent tofraudsters.
KevinFrisoliDirectorRevenueSolutions,Inc.
SponsorSolutionSeries
SpecializedcontentprovidedbyMarketingPartners
GrandCrescent
HarmaribyLTAS
4:15p.m.-5:00p.m.
TaxDiscoveryBeyondthePhonebook
Historically many revenue discovery projects rely on thephone book: indisputable, public, complete and (mostly)accurate. Modern versions of phone book discovery includeIRMF data (from 1099K), and even simple keyword searchesonline can bring back directories of data. However, manyweaknesses exist with some of these methods that can beovercomebyaccessingonlinedatabaseswithefficiency.Learnhow to leverage online classifieds, e-commerce, satellitemaps, and machine learning to solve some of the mostchallenging problems to state revenue agencies today.Applications will target short term vacation rentals, sharingeconomy, cash economy, warehouse/logistics nexus, taxableserviceproviders,autoparts,MontanaLLC-registeredvehiclesandmore.
AllenAtamerCEOandPrincipalEngineerHarmaribyLTAS
2017FTAANNUALMEETINGPROGRAM
Tuesday,June13
8-9a.m. CommissionersOnlyBreakfast
GrandCrescent8-9a.m. ContinentalBreakfast
Foyer9–Noon GeneralSession
GrandBallroomIPresiding: KenRoberts,Chairman,IdahoTax
Commission,andFirstVicePresident,FTABoardofTrustees
SuccessionPlanning:FrameworkforEmployeeDecisionMakingNonieManion,ActingCommissioner,NewYorkStateDepartmentofTaxationandFinanceBreak
HowtoMaketheMostofYourMillennialWorkforce(ABriefPrimer)MichaelZaydonandAnneDonovan,PricewaterhouseCoopersLLP
WhatTaxAgencyExecutivesNeedtoKnowabouttheSharedFightAgainstRefundFraud(APrimer)Panel:JonathanLyon,FTA;DoreenWarren,IdahoTaxCommission;RyanMinnick,FTA
SavetheDateforNashville–June3-6,2018DavidGerregano,Commissioner,TennesseeDept.ofRevenue
2017FTAANNUALMEETINGPROGRAM
Tuesday,June13
Noon–1:30 Lunch-Onyourown1:30–5p.m. ConcurrentSessions
TechnologyGrandBallroomILegalGrandBallroomIIManagementVashonSponsorSolutionSeriesGrandCrescent
Technology
GrandBallroomI
IndustryPartnersinE-File:NationalAssociationofComputerizedTaxProcessorsPanel:MimiNolan,H&RBlock;AngelaCamp,Intuit;andMarkCastro,PetzEnterprises
CybersecurityandtheStateTaxThreatEnvironmentTimHastings,FireEye
AvailableTechnologythatwillHelpYouAuthenticateTaxpayersJulieMageePanel:OverviewofSecuritySummitEfforts—NationalStandardsandRecommendationPanelists:TamaraPowell,IRS;DoreenWarren,Idaho;JulieMagee,ETAAC
NewRolefortheElectronicTaxAdministrationAdvisoryCouncil(ETAAC)OverviewofSecuritySummitEfforts—NationalStandardsandRecommendationsNewandNewlyEvaluatedAuthenticationMeasuresExpandingCooperativeInformationSharingStepsRecoveringFraudulentRefundMonies—NewToolsareAvailableHoldingE-FileVendorstoHigherSecurityStandardsTaxpayerandPreparerFraudMessaging—IsourMessageGettingThrough?New(andExpected)ThreatVector—ExploitationoftheTaxProfessionalandEmployerCommunitiesOperationoftheInformationSharingandAssessmentCenter(ISAC)—Wednesdaygeneralsessionpreview
LegalandPolicy
GrandBallroomII
Panel:Quill,ThenandNowPanelists:KevinSullivan,Commissioner,ConnecticutDepartmentofRevenueServices;AndyGerlach,Secretary,SouthDakotaDepartmentofRevenue;NonieManion,ActingCommissioner,NewYorkStateDepartmentofTaxationandFinance;FredNicely,COST;ChristineMesirow,OhioOfficeoftheAttorneyGeneral;MaxBehlke,NationalConferenceofStateLegislatures
Panel:PartnershipAudits:UnderstandingandDealingwiththeChangeModerator:HelenHecht,MultistateTaxCommissionPanelists:SueLeighton,PennsylvaniaDepartmentofRevenue;NikkiDobay,COST;TraceeAbel,MontanaDepartmentofRevenue
Panel:ChallengesoftheNew(home-and-ride)SharingEconomyPanelists:LizMalm,MultiStateAssociates;RichardCram,MultistateTaxCommission;SteveKranz,McDermott,WillandEmery
Management
VashonGettingUnstuck:TrustRepairStrategiesWendyFraser,Ph.D.,FraserConsulting,LLC
Three-minutebreak
MillennialsintheWorkplace:FindingValueintheNextGenerationofYourWorkforceMichaelZaydonandAnneDonovan,PricewaterhouseCoopersLLP
Note:Thefullbreakwillbeat3:30
Maryland'sApproachtoDevelopingandTrainingFutureLeadersSharonneBonardi,DeputyComptroller,OfficeoftheMarylandComptroller
AchieveCustomerSatisfactionThroughaMoreRobustWebsiteMorganPowers,TennesseeDepartmentofRevenueDonGraham,AlabamaDepartmentofRevenue
SponsorSolutionSeriesSpecializedcontentprovidedbyMarketingPartners
GrandCrescent
ASRAnalytics
1:30p.m.-2:15p.m.
MachineLearning–TheFutureofTaxpayerCompliance
Find out how machine learning technology can help youdiscover areas of non-compliance that were previouslyhidden. Business Tax compliance through state-of-the-artanalytics is the focus of this session with ASR AnalyticsPrincipal, JeremyHoward.By leveragingproprietarymachinelearning algorithms designed to automatically detectpreviouslyunrecognizedpatterns,muchcanbediscovered indatayoualreadyown.As thesolutionevolveswith incomingdata, sowill yournon-compliance team.Highpriority targetswill automatically be identified without human intervention.Thisallowsyourteamtospendlesstimeidentifyingleads,andmore time increasing revenue generation. Come see howMachine learningandanalyticscanhelpyouragency identifyfraudandnon-complianceinSalesTaxandotherBusinessTaxthatmaycurrentlybegoingunnoticed.
JeremyHowardPrincipalASRAnalytics
SponsorSolutionSeriesSpecializedcontentprovidedbyMarketingPartners
GrandCrescent
PonderaSolutions
2:25p.m.-3:10p.m.
Analytics,Audits,andAction:Non-complianttaxpayersandrevenuerecoupment
Pondera'ssystemforTaxandRevenuebringsnextgenerationdata analytics and human innovation to tax compliance andimproved audit selection. Pondera's system will help yourauditorsimprovetheselectionofpotentialcompliancetargetsthroughanalyticaltools,alerts,anddashboards.Theresultsofusing our system allow you to develop expectations andprofiles of reporting behavior for compliant and non-compliant taxpayers giving your audit divisions the ability tofocus limited resources on taxpayers with specificcharacteristicsthatindicateastronglikelihoodofunpaidtaxesthrough failure to register, failure to remit, and/or under-reporting. You will see revenues increase through theimproved identification of non-compliance.With 38 years ofexperience at the Florida Department of Revenue, PeterSteffens will talk about how Pondera's system improvesbusiness tax compliance through advanced analytics andtechnology.
PeterSteffensSeniorTaxandRevenueConsultantPonderaSolutions
SponsorSolutionSeriesSpecializedcontentprovidedbyMarketingPartners
GrandCrescent
Teradata
3:20p.m.-4:05p.m.
TeradataSolutionSeries–EnhancingTaxComplianceandAnalyticsutilizingaDiscoveryPlatformtoDriveGreaterinsightswithNewData
In this Solution Series, Teradata will show the benefits ofeasily bringing in new sources of data to enhance taxcompliance and analytics. Teradata will demonstrate newcapabilitiesleveragingtoolssuchastextmining,pathanalysis,wordassociations,etc.Also,enablingthisanalysistobedoneacross multiple platforms (structured and unstructured)wherethedataresidestoday(i.e.Hadoop,Oracle,SQLServer,etc.).
LesArnold,Sr.SolutionArchitectTeradata
BillDamico,Sr.SolutionArchitectTeradata
SponsorSolutionSeriesSpecializedcontentprovidedbyMarketingPartners
GrandCrescent
AuthenticAID,Inc.
4:15p.m.-5:00p.m.
Getting20%MorefromtheTreasuryOffsetProgram
The TreasuryOffset Program (TOP) is a tremendous tool forcollecting tax debts. However, are you using the tool to getthemostoutoftheTOPprocess?ThissessionwilldiscussTOPprocessingatahighlevelandinformtheaudienceonwaystoincreasedatamatchesandrevenueforthestate.
Balaji"Raj"RajanCEOAuthenticAID,Inc.
DwightVignaSeniorVice-PresidentAuthenticAID,Inc.
6–10:45p.m.ClosingReceptionandBanquet ChihulyGardenandGlass Monorail instructionsare includedonpage3of thisbooklet.Yourbadge isallyouneedfor theMonorailandtheChihuly.Self-tours of the exhibits are available from6 p.m.An audiotourisavailableifyouhaveaWi-Fi-enabledsmartphone.TheChihuly Wi-Fi password is posted on a wall. Appetizers andbeveragesareavailablefrom6p.m.Beveragesareavailableatthebeginningandat theendof thegalleries.Appetizerswillbe passed in the fourth, fifth and sixth galleries. You areencouraged to wander among all the galleries with yourbeverages until about 7:30 p.m. A buffet dinner will beavailablebeginningat7:15p.m.Youwillwant tospendtimestrollingthroughtheoutdoorgardens,whichencircletheglassdining area. The outdoor garden galleries remain open until10:45 p.m. Please note that the famous “glow” begins atnightfall,which in thenorthern latitudes isaround8:30p.m.Remember also that your return will be on the Monorail,whichisstepsawayfromtheGardenexit.
2017FTAANNUALMEETINGPROGRAM
Wednesday,June148-9a.m. ContinentalBreakfast
Foyer9–9:30a.m. FTAAnnualBusinessMeeting
GrandBallroomI9:30–noon GeneralSession
GrandBallroomIPresiding: AndyGerlach,SouthDakota
DepartmentofRevenueandSecretary,FTABoardofTrustees
9-9:30a.m. FTABUSINESSMEETINGOpentoall;theseniorrepresentativefromeachFTAmemberagency is requested to attend and vote on Resolutions andnominationsfortheBoardofTrustees.FTAmembersarethe50 state tax agencies, Philadelphia, New York City and theDistrictofColumbia.
9:30–Noon GENERALSESSION
Congratulations,YouHaveanISAC.NowWhat?Chairs,ISACPartnership:CourtneyKay-Decker,Director,IowaDepartmentofRevenue;ToddEgaas,InternalRevenueService;MikeBeebe,InternalRevenueService;BernieMcKay,Intuit
ReachYourGoals:OvercomingObstaclesundertheMostDifficultConditionsHelenThayer,AuthorandAdventureExplorer
11a.m.–noonCPE/CLETrainingonEthicsTrainer:GlennC.McCoy,Jr.,J.D.,KPMG
Noon Adjourn
FTAThanksOurMarketingPartners
SilverPartners
CGITechnologies&Solutions,Inc.
LexisNexisRiskSolutionsMathtech,Inc.
MorphoTrustUSA
BronzeMarketingPartners
ADP,LLCAltriaGroupDistributionCompany
EOSUSAEvershedsSutherland(US)LLP
MicrosoftOliverWyman
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