exploring the elephant stories from the front line

Exploring theelephant

Stories from the front line

• Understand your elephant

• Do something with it

Introducing Confirmit

Understand your elephant

Research Buy Install Use / get help

In Store

On line

Face to face

Social Media

Call Centre

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

Introducing Confirmit

Our changing expectations

Dissatisfied Satisfied Loyal

Poor Ok Great

Quality of Service

Introducing Confirmit

Our changing expectations

Quality of Service

Dissatisfied Satisfied LoyalFans

Poor Ok Great

• Understand your elephant

• Do something with it

Introducing Confirmit

Research Buy Install Use / get help

In Store

On line

Face to face

Social Media

Call Centre

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

In Store

Introducing Confirmit

Research Buy Install Use / get help

Brand Tracker

FocusGroup

CustomerPanel

Introducing Confirmit

Assessment & Certification

Standards Healthcare & Testing Services

Training

Client Satisfaction

Survey

Sales Survey

Client Satisfaction

BSol

Membership

Shop

Plus

Customer Satisfaction

Customer Satisfaction

Introducing Confirmit

Subscribe / Purchase

ImplementTraining Audit Assurance

Consulting

Relationship Survey

Activity

Benefits

Activity Activity Activity

Benefits Benefits Benefits

• Understand your elephant

• Do something with it

Introducing Confirmit

Driving action & engagement

Introducing Confirmit

Research Buy Install Use / get help

Customer• Brand Tracker• Focus Groups• Panel

Employee

• Engagement survey

• Unsolicited feedback

• Local Module

Understand your elephant

… journey

… channels

… silos

Drive Action

… knowledge

… empower