exploring the elephant stories from the front line
DESCRIPTION
Exploring the elephant Stories from the front line. Understand your elephant Do something with it. Introducing Confirmit. Understand your elephant. In Store. In Store. In Store. In Store. On line. In Store. In Store. In Store. Face to face. In Store. In Store. In Store. - PowerPoint PPT PresentationTRANSCRIPT
Exploring theelephant
Stories from the front line
• Understand your elephant
• Do something with it
Introducing Confirmit
Understand your elephant
Research Buy Install Use / get help
In Store
On line
Face to face
Social Media
Call Centre
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
Introducing Confirmit
Our changing expectations
Dissatisfied Satisfied Loyal
Poor Ok Great
Quality of Service
Introducing Confirmit
Our changing expectations
Quality of Service
Dissatisfied Satisfied LoyalFans
Poor Ok Great
• Understand your elephant
• Do something with it
Introducing Confirmit
Research Buy Install Use / get help
In Store
On line
Face to face
Social Media
Call Centre
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
In Store
Introducing Confirmit
Research Buy Install Use / get help
Brand Tracker
FocusGroup
CustomerPanel
Introducing Confirmit
Assessment & Certification
Standards Healthcare & Testing Services
Training
Client Satisfaction
Survey
Sales Survey
Client Satisfaction
BSol
Membership
Shop
Plus
Customer Satisfaction
Customer Satisfaction
Introducing Confirmit
Subscribe / Purchase
ImplementTraining Audit Assurance
Consulting
Relationship Survey
Activity
Benefits
Activity Activity Activity
Benefits Benefits Benefits
• Understand your elephant
• Do something with it
Introducing Confirmit
Driving action & engagement
Introducing Confirmit
Research Buy Install Use / get help
Customer• Brand Tracker• Focus Groups• Panel
Employee
• Engagement survey
• Unsolicited feedback
• Local Module
Understand your elephant
… journey
… channels
… silos
Drive Action
… knowledge
… empower