explore dynamics crm 2014 - microsoft - crm mobile

Real-time informatie met CRM Mobile

Nancy Rademaker, Microsoft

@nancyrademaker

#ExploreDynCRM

The world has become a giant network.

Mobility has changed

how we work

…and can change how we

do business

Mobility has changed how we work

Anywhere, anytime

expectations

Consistent user experience

across devices

Mobility can change how we do business

Faster, better customer service

Enable new business models

BYOD goes mainstream.

Mobility critical for success.

Changing security landscape.

Anywhere, anytime expectations.

Access your critical information

Get a rich experience online and offline

Stay in sync with people

Work across devices and platforms

Use your multiple devices on a single subscription

Device optimized, consistent experiences

Microsoft Dynamics CRM 2013 release themes

Access what

you need where

you need it so

you can connect

to customers.

Configure once,

and deploy across

applications for

seamless process.

Cleaner, faster,

more intuitive

interface drives

productivity.

Agile process

guidance so you

can respond to

rapidly changing

business needs.

Configuration

All custom entities supported

Read/write on tablet Read-only on tablet

Account

Contact

Lead

Opportunity

Opportunity Products

Competitor

Connections

Appointment

Tasks

Phone Call

Notes*

Activity*

Case +

Queue Item +

Social Activity +

Social Profile +

Products

Cases

Email

Activity Attachment*

System user*

Teams*

Transaction Currency*

Entitlement +

Queue +

*Read/write status cannot be modified

+Available with Spring 2014 update

Current tablet availability

Online

On-premise with Internet

Facing Deployment (IFD)

Microsoft Dynamics CRM

2013 Server

Surface and Surface Pro

Other devices:

ARM processor

1 GB RAM

Supported resolution

1366x768 (720p)

1920x1080 (1080p)

Minimum requirements:

iPad (3rd generation) with

9” screen or greater

Upcoming tablet availability

Offline – on-premise

deployments

Resizable screen

Google Nexus 10

Samsung Galaxy Tab 3

Asus Transformer

Pad Infinity TF700

Samsung Galaxy

Note 10

Capabilities

Anytime, anywhere access to CRM data across modern devices:

Windows Phone 8, iPhone, and Android

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Social conversations

in business context

Find experts and collaborate

on deals

Generate referrals

and introductions

Programma #ExploreDynCRM

16.00 Keynote Microsoft Dynamics CRM makes Business

Personal

Hayley Bass (Microsoft) en

Francois Rüf (Microsoft)

Expotheater

17.00 Borrel Bovenfoyer