evaluating egov: potential and impact · a. the rise of everyware • … removes from the state...

EvaluatingEGOV:potentialandimpact

Luís Soares Barbosa

ActionLineC7.E-government:EradicatingPovertyandPromotingProsperitythroughDigitalGovernment

WSIS– 15June2017

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 2

PLAN

1 Context From e-Government to Digital Governance

2 Two challenges to EGOV From software to everywareCommitment to inclusiveness

3 Measuring instruments What tomeasure

4 Re-thinking EGOV evaluation

From benchmarking to benchlearningImpact on sustainable developmentBack to basics: DataPartnerships for EGOV evaluation

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 3

CONTEXT

Frome-GovernmenttoDigitalGovernance

Increasingthequalityandefficiencyofinternaloperationsinaspecificsector

Deliverbetterpublicservicesinthespecificsectoracrosstraditionalandelectronicchannels

Facilitatingadministrativeandinstitutionalreforminthespecificsector

Engagingcitizens,businessesandothernon-stateactorsinspecific-relateddecision-making

Supportingpolicygoalsthattargetspecificsectorsdevelopmentinspecificareas

Technological

Organizational

Socio-economic

Sector-specific

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 4

CHALLENGES

A.Theriseofeveryware

• …removesfromtheStatetheinformation“monopoly”• …andchangesthenatureoftherelationshipswiththeState:froma

hierarchical structuretoanetwork

Governmentsaspublic-servicecentersthatareevaluatedontheirabilitiestodeliverthroughthemostefficientandindividualizedchannels.

B.Commitmenttoinclusiveness

• …challengestothewaygovernanceisconceptualized.• EGOVasaninstrumentforsustainabledevelopment

Example: e-platformsforlandregistrationandmanagement

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 5

MEASURING: INSTRUMENTS AND CHALLENGES

Measuring:achievements,weaknesses,challenges

EvaluationDimensions

• Transformationaleffects• Infrastructureinvestments• Politicalandsociologicaleffects• Economicandsustainabilityimpacts

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 6

RE-THINKING EGOV EVALUATION

• Frombenchmarkingtobenchlearning:focusonimpact(uniformityisnotinclusive)

• Impactonsustainabledevelopment(example:e-procurementplatforms)

• Backtobasics:Data!(diversificationofsources;bigdata;datafromthedemand-side)

• PartnershipsforEGOVevaluation:amulti-stakeholderexercise(researchinstitutions;privatesector;citizens)

WSIS 2017 – Action Line C7 Geneve | 15 June 2017| 7

RE-THINKING EGOV EVALUATION

• Frombenchmarkingtobenchlearning:focusonimpact(uniformityisnotinclusive)

• Impactonsustainabledevelopment(example:e-procurementplatforms)

• Backtobasics:Data!(diversificationofsources;bigdata;datafromthedemand-side)

• PartnershipsforEGOVevaluation:amulti-stakeholderexercise(researchinstitutions;privatesector;citizens)

The image part with relationship ID rId2 was not found in the file.

ThanksHostedbyPortugalinGuimarães,sinceJuly2014

THANKYOU