#espc15: build a knowledge social network with o365, yammer and office graph

Build a Knowledge Social Network with O365, Yammer and Office Graph

Nicolas Georgeault – Negotium technologies@ngeorgeault – ngeorgeault@negotium.com

Who am I?• Nicolas Georgeault• Negotium Technologies Montreal• 20 years of experience in IT• 13 with SharePoint• 5 as a SharePoint MVP• Co-author of Microsoft SharePoint Server 2010 et 2013 French books

• Yammer: ngeorgeault@negotium.com• Email: ngeorgeault@club-sharepoint.fr• Twitter: @Ngeorgeault• Blog: http://blog.georgeault.co

Takeaways• How to choose between SharePoint 2013 and Yammer to start your

Social Network initiative• How to use Yammer in SharePoint Online and On-Premise• What your Corporate Social Graph is and how to use it to optimize

your Knowledge Management process

Quick introduction about social…

Most principal fears for companies…

…Timewasting

… Inappropriate content

… Security

… Negativity

… Mutiny

This is what we were thinking about Email (only) 20 years ago…

How to choose between SharePoint 2013 and Yammer?

A very strange situation…

Post, like and shareChat by thread

Access from any device

Search Peoples and

informationFollow a

specific topicPublish an

information

Social with SharePoint 2013

Only ONE solutionOnly ONE interface

More integrated in User environment

ESN Advanced features

Not really « Zero mails »

SharePoint Social

Content

Access from any device Chat by thread

Post, like and share

Search Peoples and

informationFollow a

specific topicPublish an

information

SAAS only

redundant ESN Features

Social with Yammer + SharePoint

SAAS Model = Quick deployment

Native multiplatform application

So…

Agile concept• « Fail Fast… »• to learn and improve quickly

• Bring users to work and to think differently

“Our industry does not respect tradition – it only respects innovation.”

Satya Nadella

“The secret of change is to focus all of your energy not into fighting the old but on building the new.” Socrates

Use Yammer if...• ... No legal constraint.• ... Collaborate with external.• ... facilitate collaboration within your organization.• ... immediately increase the visibility.• ... You want to use a hashtag #.• … You start from scratch.

Use SharePoint if…• ... legal constraints related to your profession.• ... Your business policies restrict content sharing or discussion.• ... Keep a unique user experience that the rest of your SharePoint

portal.• ... You already have a functional SharePoint portal.

How to use Yammer in SharePoint Online and On-Premise?

Integrate Yammer in SharePoint• Present any Yammer feeds in a SharePoint Page• Present company or group activities in the SharePoint context without

switching to another tool

Install Yammer

App

Add Yammer feed to « My

Site »

Add Yammer feed on any

team site

Yammer App in SharePoint 2013

Yammer Feed in SharePoint 2010

Adding Yammer Feed to MySite

In Office 365 and

… SP 2013 on Premise

Think Hybrid!• http://blogs.office.com/2014/07/08/new-interactive-training-for-hybr

id-computing-now-available/

What is Social KM?

Knowledge

The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009)

knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008)

To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008)

“As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)

Knowledge versus Know-howFor 20 years, document is considered as THE reference

Knowledge versus Know-how

Document by nature

Information Data

Information

Knowledge

sensestructuration

Knowledge

Knowledge

Knowledge

Knowledge

Know-how

logic

understanding emotional knowledge

memory

 ExperienceProduction

Semantic

Multiple sources• Create an Enterprise Big Data• Use Graph features brought by Social Tools

Communication

$

$

#

#

$

Connect your systems …• Form a cloud of data from

existing systems to better exploit your information.

• Avoid errors during copying of data between systems.

• Using SharePoint as a data bus or Cortana Analytics

Big Data

ERP

CRM

Discussions

Diffusion

Collaboration

Documents

What is the Graph?

Social graph TM – Mark Zuck.

Social Knowledge TM – Larry Page

Corporate graph – Adam Pisoni

Yammer and the Corporate Graph• Corp. Graph is not just about people• All application and all information can be connected

Just a quick exemple

Order in Dynamics

Customer in CRM

Contact in SharePoint/

Yammer

Monthly sales in PowerBI

Discussion in a

Yammer Feed

Cross-Selling

Opportunity

OneDrive to share

documents

Sales contact in

CRM/SharePoint

Expert identified in SharePoint/

Yammer

With dimensions…

Command in Dynamics

Customer in CRM

Contact in SharePoint/

Yammer

Monthly sales in PowerBI

Discussion in a

Yammer Feed

Cross-Selling

Opportunity

OneDrive to share

documents

Sales contact in

CRM/SharePoint

Expert identified in SharePoint/

Yammer

Command in Dynamics

Discussion around

same needs

Expert identified in SharePoint/

Yammer

Cross-Selling

Opportunity

?

how to use it to optimize your Knowledge Management?

The Four Pillars

1. Improve your Search engine• Use what you got first… No additional license cost• Create additional Search Pages to enrich the Search experience• Open Graph and Office Graph use Search engine• Connect on your applications and crawl the content• Federate Search between your applications• Improve your meta-data using Attribute® for SharePoint

2. Start Enterprise Social Network• Create a Business uses catalog to resolve concrete business situations• Even if you are using SharePoint Social Features… Jump In! Think

about Community template• Integrate social in processes to increase adoption instead of Emails.

Ex: Communicate with some partners• Start small but think BIG… But Start!

3. Give right tool to your users• Empower your users with efficient tools• Knowledge stored in an Email is lost or unusable for the rest of the

company• Ex: Use Harmon.ie third party tool to break habits and the Email silos• Think Mobile First for your tools. More than 50% of conversations will

not happen at the office.

4. Provide default Dashboards• Extract data from your graph to generate Excel and PowerBI data

sources.• Visio Services are already part of your product… Use it!• Some of these dashboards already exists… Just use it!• Yammer dashboards with PowerBI

http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/09/yammer-analytics-with-excel-and-power-bi.aspx

Delve Analytics

Ex. Tryane

#EnterpriseBrain

Start working like a BrainA connectome is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram". - Wikipedia

Follow #EnterpriseBrain

Start small• But think big• Short iterations to give more visibility to your improvements (3

months).• Spread the word about successes!!!

Thanks for you attention

Think about evaluations!

Questions?