equality: continuous process improvement for elearning quality dr. richard schilke associate dean,...

eQuality: Continuous Process Improvement for

eLearning Quality

Dr. Richard SchilkeAssociate Dean, Virtual College

Florida State College at Jacksonville

Our Quality Goal

Student Success While Meeting College

Requirements

(Success, Rigor, and Integrity)

eQuality Model

Point of Contact

Dr. Richard Schilke

rschilke@fscj.edu

904-357-8933

Quality Matters

Broward College, Lisa Ciardulli

Yaping Gao, Dist. Director of Instructional Design,

ygao@broward.edu, 954-201-6360

Broward CollegeFDLC 11-09

@ Broward College• QM Membership in June 2008

• “Train-the-Trainer” QM Training: District Director of Instructional Design e-Learning Faculty Associates (22) Resulted in 6 QM-Certified Peer

Reviewers• QM + BC standards = BC Quality

Standards for e-Learning Course Design

• New Faculty Professional Development: New Faculty - “Building Quality Online

Courses” Existing e-Learning Faculty - “Already

Teaching Online? Quality Really Matters!”

QM Plan Going Forward

Broward CollegeFDLC 11-09

7

ALL New Courses: • Commissioned (BC Certification –

must meet all 40 standards)• Non-commissioned (must meet 30

required standards) Existing Courses, over time:

• Commission Redesign (25 this year)• Voluntary Improvement (Certificate,

Video Camera, Potential Candidate as eAssociate, recognition on website)

Faculty Recognition - Webpage

8

How the Process Works• Faculty speaks to associate dean about

developing (for commissioned, all deans agree)

• Faculty takes required PD training• e-Learning sends course development

agreement to be signed• eAssociate is assigned to mentor faculty

throughout the entire development process• Mid-term & final review w/ faculty,

eAssociate, Assoc. Dean and Instructional Designer

• Approval• Continued assistance, as needed

Broward CollegeFDLC 11-09

9

eAssociates Are Key to Success• Built-in group for vetting of new ideas

and technologies – including Quality Matters

• Faculty buy-in• Legitimacy of faculty working w/ faculty

– more personal and more relevant– easier to facilitate – some on every

campus– decreased learning curve over hiring new

staff• Sharing of best practices – eAssociates

and facultyBroward College

FDLC 11-0910

Results of Implementation• Higher quality courses• Increased student success rates in online

courses (up 5% in past four years)• Master Courses for sharing• Increased number of online

courses/programs• Increased number of technology skilled

faculty• Community building among faculty• Able to maintain academic freedom without

losing out on qualityBroward College

FDLC 11-0911

Overall Course Benefits of QM

• Alignment of assessments with learning outcomes

• Improved course design - better navigation and directions

• Increased use of grading rubrics• Increased use of discussion boards• More group projects/cooperative learning• More varied learning activities• More diverse assessments• More higher order/critical thinking skills• More student engagement and interaction• Creative use of new technologies and multimedia

Broward CollegeFDLC 11-09

12

Sample Course

Broward CollegeFDLC 11-09

13

Broward CollegeFDLC 11-09

14

FDLC November 2009 Meeting

Quality Matters at MDC

• Developing standards

• Faculty buy-in• Training• Roll out

Ruth Ann Balla, Executive Director

Virtual College, MDC