engaging is/it for successful outcomes. woodland creatures people skills = null approach with...

Engaging IS/IT for

Successful Outcomes

•Woodland Creatures

•People Skills = Null

•Approach with caution

Understanding IT Folks

•You need to buy in from IT to get the best results.

•You get that by engaging them early and often.

•Use their expertise

• Don’t just buy something because you have money to spend!- Especially in these economic times - thoughtful, planned projects will yield the best results.

• What do IT and CalTrans have in common?- consider the impacts not only financially but on resources such as infrastructure and human resources.

Planning & Development

•Begin with the end in mind!

•Ask some important questions like:

• Why do we need this technology?

• What are the desired outcomes?

• How will it enhance results?

• Is there adequate tech support / staffing?

• Does it make things easier or complicate?

• Does the result warrant the expense? Do a CBA!

System Development Life Cycle

System Development Life Cycle

Levels of Technology

•Consumer

•Mom & Pop / Small Shop

•Enterprise

•Product Rep.: “Of course our product is compatible with your environment!”

•Remember: Sales people get paid to sell.

Be an Expert or Ask an Expert?

Engage the right resource!

Organization

•Who’s who and who does what?

•Information Services - Admin & Finance

•Open Campus - Educational Services

•Faculty Websites - Institutional Effectiveness

•Instructional Media - Academic Affairs

OrganizationContinued

•Who’s who and who does what?

•Web Development

•District - Chief of Staff

•Moreno Valley - Business Services

•Norco - Academic Affairs

Organization

•Who’s who and who does what?

•Organizational Charts

•http://rccd.edu/administration/humanresources/Pages/OrganizationalCharts.aspx

Inside Information Services

• Software Development

• Datatel, WebAdvisor, Software Development, R25, Imaging system

• Network & Communications

• Telephones, cell phones, voice-mail, cabling

• Network Support

• Network Infrastructure, Servers, Data Storage, Backups, Email / Active Directory, Network and Data Security.

• Micro Support

• Desktop hardware, software and operating system installation and Maintenance. These guys are the front line to the user community and have a lot to manage.

• Helpdesk

The HelpDesk

•Why use the HelpDesk when I can call Skip or Cindy or Gloria or a MicroSupport guy?

• What if we are not available?

• Who knows you contacted us?

• Staff Management

• Historical Record

• helpdesk@rcc.edu preferred or 951.222.8388

•Engage IT early and use their expertise

•Plan for technology implementations.

•Use Enterprise level equipment and software

•Understand who to engage for what.If you’re not sure, check the org charts.