engage your users with 3 trends in successful intranets

Tom Resing, MicrosoftSenior Content Publisher, SharePoint

4/29/2016

Engage Your Users with 3 Trends in Successful Intranets

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Tom Resing

Senior Content Publisher, Modern Assistance and Support Experience for Office

Give AwayTweet @resing

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Engagement and Measuring Success

Trends

• Ease of Use

• Connections to People and Systems

• Portability

Resources

My Contact Info and Q&A

Agenda

Engagement and Measuring Success

Go to www.govote.atUse the code 14 03 76

How do we measure success?

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What is Engagement?

http://www.merriam-webster.com/dictionary/engaged

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Why does Engagement Matter?

Engaged Employees are

• More Productive

• Stay Longer

• Contribute More

• Happier!

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Increase Strategic Alignment

of employees understand the organization’s strategy.

of organizations successfully execute the strategy.

of organizations have an agreed-upon strategy.

65% 14% 10%

* Source: Forbes.com, “Strategy 101: It’s All About Alignment”

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How do we measure success?

Costs

• Hard or Soft

• $3 Million saved in outsourced help

desk calls

• $1 Million saved in license reduction

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How do we measure success?

Productivity

• Decrease problem resolution time

• Reduce time to find expertise

• Reduce time searching

• Faster new hire onboarding

Ease of Use

Go to www.govote.atUse the code 14 03 76

How could your intranet be easier?

Demo – Ease of Use

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Apply this trend

Focus on Search

Remove most common user pain

Test

Ask Industry Analysts

Connections to People and Systems

Go to www.govote.atUse the code 14 03 76

How could your intranet be more connected?

Demo – Connections

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Apply this trend

Focus on People

Add Social Intranet Tools

Integrate Systems

Use Analytics

Make User Profiles Rich and Interesting

Portability

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Devices

of millennials want to work remote and 87% want to work on their own clock (Odesk study)

96%

• Apple App Store Launches2008

• 30 billion apps downloaded2012

• 1.4 million Apps on Android2014

http://en.wikipedia.org/wiki/Mobile_app

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•Responsive Web

•Mobile Specific Web

•Native Mobile Apps

Portable Web

Demo – Portability

Reference Material

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Reference

SharePoint 2013 Inside Out by Coventry,

Shadravan, Resing + Wheeler

Customer Engagement, Wikipedia

The Engaged Leader and Groundswell by

Charlene Li

How Does the Amazon Recommendation Feature Work

, stackoverflow.com

Tom Resing’s Collaboration Blog

www.tomresing.com

Email Resingnet-website@yahoo.com

Twitter @resing

Connect with Me