engage your users with 3 trends in successful intranets
TRANSCRIPT
Tom Resing, MicrosoftSenior Content Publisher, SharePoint
4/29/2016
Engage Your Users with 3 Trends in Successful Intranets
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Tom Resing
Senior Content Publisher, Modern Assistance and Support Experience for Office
Give AwayTweet @resing
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Engagement and Measuring Success
Trends
• Ease of Use
• Connections to People and Systems
• Portability
Resources
My Contact Info and Q&A
Agenda
Engagement and Measuring Success
Go to www.govote.atUse the code 14 03 76
How do we measure success?
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What is Engagement?
http://www.merriam-webster.com/dictionary/engaged
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Why does Engagement Matter?
Engaged Employees are
• More Productive
• Stay Longer
• Contribute More
• Happier!
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Increase Strategic Alignment
of employees understand the organization’s strategy.
of organizations successfully execute the strategy.
of organizations have an agreed-upon strategy.
65% 14% 10%
* Source: Forbes.com, “Strategy 101: It’s All About Alignment”
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How do we measure success?
Costs
• Hard or Soft
• $3 Million saved in outsourced help
desk calls
• $1 Million saved in license reduction
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How do we measure success?
Productivity
• Decrease problem resolution time
• Reduce time to find expertise
• Reduce time searching
• Faster new hire onboarding
Ease of Use
Go to www.govote.atUse the code 14 03 76
How could your intranet be easier?
Demo – Ease of Use
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Apply this trend
Focus on Search
Remove most common user pain
Test
Ask Industry Analysts
Connections to People and Systems
Go to www.govote.atUse the code 14 03 76
How could your intranet be more connected?
Demo – Connections
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Apply this trend
Focus on People
Add Social Intranet Tools
Integrate Systems
Use Analytics
Make User Profiles Rich and Interesting
Portability
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Devices
of millennials want to work remote and 87% want to work on their own clock (Odesk study)
96%
• Apple App Store Launches2008
• 30 billion apps downloaded2012
• 1.4 million Apps on Android2014
http://en.wikipedia.org/wiki/Mobile_app
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•Responsive Web
•Mobile Specific Web
•Native Mobile Apps
Portable Web
Demo – Portability
Reference Material
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Reference
SharePoint 2013 Inside Out by Coventry,
Shadravan, Resing + Wheeler
Customer Engagement, Wikipedia
The Engaged Leader and Groundswell by
Charlene Li
How Does the Amazon Recommendation Feature Work
, stackoverflow.com
Tom Resing’s Collaboration Blog
www.tomresing.com
Email [email protected]
Twitter @resing
Connect with Me