empowers the citizen citizen-centric public administration

Empowers the citizen

Citizen-Centric

Public Administration

Empowers the citizen

Anna Stina 84 years old lives alone weak legs and heart problems receives help with daily chores and

medication

Empowers the citizen

Who benefits from CCPA?

Citizens receiving care at home Relatives Care providers

Empowers the citizen

Tendencies Population is growing older in Sweden

– retired: today 17,3 % in 2030 22,6 %

Increasing number of old people receiving care at home – wish to live at home– lack of resources in the care sector

(National Board of Health and Welfare)

Empowers the citizen

Care agencies in Sweden

Home healthcare– County Council (medical issues)

Domestic care– Municipality (community issues)

Empowers the citizen

Environmental analysis

Close study of the care system – interviews, seminars and conferences

Technical investigation

Empowers the citizen

Problems

not enough time communication deficiencies privacy issues passive care recievers

Empowers the citizen

Communication deficiencies

between the care providers themselves– Solution: GVD, results in 2011

between the care reciever and care providers– Solution: CCPACCPA

Empowers the citizen

CCPA

Main focus on the care receivers Empower the care receivers to better

control their situation Relatives

Empowers the citizen

Services

For care receivers Schedule for visits Service request from care providers Send an opinion

Empowers the citizen

Technical solution

Citizen

DB

Oracle internet

Application Server

Set Top Box

Relatives

Care provider

Oracle Database

Citizen

DB

Oracle internet

Application Server

Set Top Box

Relatives

Care provider

Oracle Database

Empowers the citizen

Terminal analysis

TV PC

Why TV?- popular in every home - simple even for old people - digital TV in future

Why PC?- available at home, at work- flexible

Empowers the citizen

Statistics in Sweden 2004

Ages between 16-74 55-74

TV 97% 100%

PC 84% 74%

Internet 79% 65%

Statistics Sweden (Statistiska Central Byrån)

Empowers the citizen

Graphical interfaces

TV interface

Computer interface

Empowers the citizen

Summary

User-participatory design Goals Environmental analysis Technical solution Implementation Evaluation

Paradigm shift Empower the citizen Overall responsibility Who has the power?

Empowers the citizen

Future of CCPA

More services:– activity oriented questionnaire

New interfaces for new terminals– PDA, mobile phones

Extension of CCPA to other sectors in society– education, employers, other civil society

organizations

Empowers the citizen

Video

The Video about CCPA

Empowers the citizen

Thank you for listening!

Any questions?

Contact us: csd2005-team8@csd.ssvl.kth.se

http://csd.ssvl.kth.se/~csd2005-team8/

Empowers the citizen

Why CCPA?

Quality of Service

Facilitate the citizen’s actions Control Economical benefits for the society Efficiency in work procedures

Empowers the citizen

Care providers

- Municipality

- County Council

Citizen

Transparent CCPA

CCPA