empowerment ppt

Human Resource Management Techniques:

EMPOWERMENT AND

PARTICIPATION

Presented by:Himanshu Agarwal

Swati GuptaHimanshu Singh

Priya GoyalNaresh Pathak

Indian Institute of Planning and ManagementJaipur, India

Employee Empowerment

Book Definition of Empowerment

def’n It means encouraging and allowing individuals to take personal responsibility for improving the way they do their jobs and contribute to the organization's goal. -- Richard Caver

Process by which manager provides greater authority through sharing of relevent information and the provision of control over factors affecting performance. --John Newstorm

Objectively, Empowerpent means…Making the employee feel more connected to the

company and his work by giving him power to take various work-related decisions ultimately leading to better performance.

Why is it needed?

World becoming a ‘global village’.Employee motivation and retention.Employee Employer bonding.Employee feels more connected to organizational

goals.Brings about personal and professional growth.Its easier to attain real-time effectiveness by

employee empowerment than by change in process and technology.

Empowerment lets employees…

think autonomously.behave autonomously.take actions autonomously.take decisions autonomously.

thus leading to… employee believing that he is in control of his destiny and ultimately

leading to a stronger bonding with the organization.

example of lack of empowerment

ScenarioThe manager of the Human Resources department has asked his staff members to obtain his signature on every document related to the hiring of a new employee.

Problem its adding weeks to the process of hiring new employees which is

1.making the task of his staff people complex. 2.preventing his staff members to get the feeling of ‘job

fulfillment’. result Jessica empowered herself to discuss the career

objectives swished to pursue with his supervisor. she told his supervisor, frankly, that she would need some autonomy to function effectively sans which she might consider leaving the company.

What all can be distributed?

Authority InformationKnowledgeGoalsRewards

Empowerment equation…

Empowerment=Authority+ Responsibility + Accountability

Words replacements & phrases used in Empowerment

Control-- self-controlManage-- lead, encourage, persuade, lift, serve,

helpOrders– discussPhrases like this are common…Let’s brainstormLet’s think outside of the box.Let’s rethinkLet’s go for a walk

the word ‘I’ is replaced by ‘we’

Empowerment is ineffective without…

Giving the employee ‘sense of choice’ -Ego booster -Helps in building self-discipline. -makes the employee respect the manager -biggest contributor to employee retentionMaking the employee feel impact of his job -stronger connection with organizational goals.Making the employee feel competent -personal satisfaction. -increased self-worth thus increase in confidenceMaking the employee understand the meaningfulness of his job -liking towards the job

Empowerment –WHAT IS IT NOT…

Throwing out the rule book.

Bypassing everybody who will say “No”.

Doing the fun part of someone else’s job.

Freedom to unilaterally make decisions that impact others.

Inhibitors of Empowerment

Resistance from Employees & Unions

Resistance from ManagementInsecurityPersonal ValuesEgoManagement TrainingPersonality Characteristics of ManagersExclusion of Managers

Workforce non-Readiness

Organizational Structure & Management Practices

Implementing empowerment

Manager’s Role:Providing trainingFacilitation(personal and material)

Implementing Empowerment:Development of Suggestion Systems (most important)Considering the Employees Point of ViewPutting Vehicles in Place

BrainstormingQuality CirclesSuggestion BoxesWalking & Talking

Suggestion Systems - 1

Management’s Role:Establishing PolicySetting Up the SystemPromoting the Suggestion SystemEvaluating & Implementing suggestionsRewarding employees

Improving the system..Improving Suggestion ProcessingImproving Individual Suggestions

Problem IdentificationResearchIdea Development

Suggestion Systems - 2

Evaluating SuggestionsThough Employees make suggestions, final analysis is still to be made by manager.Thus, Establish a formal rating system for evaluating suggestion systems.

Handling Poor SuggestionsListen CarefullyExpress AppreciationCarefully explain your positionEncourage feedbackLook for Compromise

How to Recognize Empowered Employees

action based rewards

prizes for new ideas

appreciation

performance based incentives

Participation

Participation and empowerment

Most HR specialist use participation and empowerment interchangeably

OR one as a subset of anotherOur view…A very high degree of participation very

comprehensively implemented is empowerment.

empw’ment=responsibility + accountability + authority

Participation empw’ment

authority

What is participative management

As the name implies, PM aims to gain the optimal use of human resources by allowing employees to be involved more, which can be achieved through: upward and downward communicationfinancial involvement task based participation team working

When can participation happen…

Interest and concern… Some people prefer to be told what to do.

Recognize and work around weaknesses in others.

Communication …particularly listening. We often would rather inform than become informed.

When can participation happen…

Conflict resolution... It usually requires forgiving others or something

Self-control. Getting the best out of others requires controlling our habits, anger, self-serving tendencies.

Negotiation. It can seem difficult to negotiate when we already have the power to simply decide and act(this is for managers)

Achieving Full Participation

removing Negative Behaviorimprove communication Skillsremoving Fear of Rejectiontaking care of physical InconvenienceOpen up communication channels

Advantages of participation

Development of followers

Better decision on complex tasks

Increase in follower motivation and commitment

Opportunity to empower followers

HOW IS DELEGATE RESPONSIBILITY

Distribute pleasant and unpleasant tasks

Clarify goals and expectations

Provide support

Monitor and provide feedback

Division to different people.

Questions/Queries