employee engagement in digital age

Tuesday 26 April 2016

Amina Graham: Executive Director of Corporate Services Chloë Marsh: Head of Engagement

Who we are

“Excellence is the gradual

result of always trying to do better”

A shared sense of purpose

Together we can achieve amazing

things

I can be

myself, but

better! I trust the

organisation

and my

manager to

do the right

thing

I make a meaningful

difference

My personal

development is

important to the

company

I am trusted to make

things happen and

encouraged to be

innovative

I’m proud

to work

here

A great place to work

Digital recruitment can be fun and personalised!

Great first impression

Creative workplace

A stimulating environment

Competitive rewards

Staying connected

Keeping it real

Building trust

Empowering our people

Innovative approach to learning

● Deal or No deal

● Consequences

● Murder mystery

● Bootcamps

● Look who’s…..

● Fantastic feedback

Climbing Frame opportunities

Inspirational leaders

“Good leaders create

followers, great leaders create

leaders”

A commercial perspective

Leaders at all levels

Not living in a bubble

Purposeful volunteering

● Dolly Parton Imagination library

● Digital Champions

● Mentoring

● Duke of Edinburgh

Skills sharing across the generations

Nurturing young talent

Adding social value

Better lives not just better homes

Trust results 2016 GPTW

Credibility Respect Fairness Pride Camaraderie

The RHP Group 96% 96% 94% 96% 97%

UK Customer

Service Index

74% 72% 74% 75% 78%

Making a difference 2011 2012 2013 2014 2015

Employee satisfaction 88% 93% 91% 91% 97%

Very satisfied employees 26% 52% 59% 61% 75%

I feel proud to work for RHP 74% 90% 90% 89% 96%

I believe I can make a valuable contribution to the success of RHP

n/a n/a 95% 91% 96%

I have confidence in the leadership skills of my manager

78% 84% 82% 85% 94%

Feedback from my manager helps me to improve my performance

71% 75% 82% 83% 93%

The training I get is a great benefit to me personally and professionally

77% 79% 80% 81% 89%

Voluntary turnover 18% 9% 7% 11% 10%

ST sickness % 1.5% 1% 1% 1% 1%

Recruitment cost £176k £123k £100k £100k £100k

Making a difference to our customers • Nearly 50% very satisfied customers

• 1st for friendliness in the UKCSI survey

• Sector leading core performance

• Less complaints dealt with more quickly

• Sundown culture

• 75% customers think RHP is easy to do business with

• More new home secured

• 300 customers into work or job related training

Making a difference to our business • In the last 5 years our operating surplus has increased

from £13M to £18.6M (+43%)

• Extending our reach - first provider in our sector to deliver

a full suite of digital services

• AA credit rating – highest in the sector

• Securing £175M from our own named bond issue at the

lowest price ever achieved in the sector

• Achieving development status in our own right

• Top of league in sector innovation survey –Dolphin Index

• 2015 IiP Gold Employer of the Year

• 2015 CIPD overall winner and winner of best employee

engagement strategy

Gravity can’t hold us down!

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