emotional intelligence emotion = to move
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Emotional IntelligenceEmotional Intelligence
Emotion = to moveEmotion = to move
Multiple intelligences
Verbal Mathematical-logical Spatial capacity Kinaesthetic Musical Interpersonal skills
Organising groups Negotiating solutions Personal connection Social analysis
Intrapsychic capacity (insight skills)
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
THE INNER AND THE OUTERTHE INNER AND THE OUTER
organisation
community
context
INNER OUTERself
What are the basic emotions?
Emotions
• Sad
• Mad
• Glad
• Scared
Learned fearfulness
…results in fear conditioning
Think of someone you admire whom you see as successful and/or effective in their work and life
Name a quality they possess…
Emotional Intelligence
IQ does not predict success
Emotional Intelligence Daniel Goleman 1998
“ the capacity for recognising our own feelings and
those of others, for motivating ourselves and for
managing emotions well in ourselves and in our
relationships. ”
Look at the arrows…
Emotional Intelligence
1998 Goleman - IQ and EQ
Emotional intelligence predicts success
Emotional competencies can be developed
It takes time to acquire new competencies
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE ((Daniel Goleman 1998Daniel Goleman 1998))
self awareness
self regulation
self motivation
awareness of others (empathy)
social skills
PERSONAL COMPETENCIESPERSONAL COMPETENCIES
SELF AWARENESSknowing what we are feeling , using this in decision making, being realistic about our abilities and self confident in a grounded way
adapted fromDANIEL GOLEMAN 1998
SELF REGULATION managing our emotions to help us get things done, recovering well from upset, being prepared to wait for results
SELF MOTIVATIONusing our values to guide us towards challenge goals, persevering in the face of setbacks, taking the initiative and being flexible to achieve results
SOCIAL COMPETENCIESSOCIAL COMPETENCIES
EMPATHY
sensing others’ feelings, needs and concerns and understanding different perspectives
SOCIAL SKILLS
influencing others, building relationships, managing conflict, persuading and leading,
enabling co-operation and teamwork
adapted fromDANIEL GOLEMAN 1998
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE ((Daniel Goleman 1998Daniel Goleman 1998))
self awareness
self regulation
self motivation
awareness of others (empathy)
social skills
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
A ChallengeA Challenge
For emotional intelligence or emotional For emotional intelligence or emotional
literacy to be really meaningful, these ideas literacy to be really meaningful, these ideas
need to have value in the outer as well as the need to have value in the outer as well as the
inner world – they should have an impact inner world – they should have an impact
upon organisational and community, as well upon organisational and community, as well
as individual, life.as individual, life.
From Andrew SamuelsFrom Andrew Samuels
EI questionnaire
EMOTIONAL COMPETENCIESEMOTIONAL COMPETENCIES((Daniel Goleman 1998Daniel Goleman 1998))
which are your strengths?
which are important to you?
which do you want to develop?
what would success in the skill look like?
how could you develop the skill?
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
In organisational and community lifeIn organisational and community life
What would an “emotionally intelligent” What would an “emotionally intelligent” Practice (or PCT) be like?Practice (or PCT) be like?
How would it work (internally and externally)?How would it work (internally and externally)?
What difference would being “emotionally What difference would being “emotionally intelligent” make to patients and the local intelligent” make to patients and the local community?community?
Emotional intelligence
• Knowing your emotions
• Managing your emotions
• Motivating yourself
• Recognising emotion in others
• Handling relationships
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