emotional & social intelligence emotion = to move
TRANSCRIPT
Emotional & Social IntelligenceEmotional & Social Intelligence
Emotion = to moveEmotion = to move
Plan for the afternoon
• Only an overview!
• Definition –What is E.&S.I.?
• Why does it matter?
• Digging below the surface to the layers that really drive us...
• C.S.A.
• Explore through exercises
Plan for the afternoon
• Definition –What is E.&S.I.?
• Why does it matter?
• Digging below the surface to the layers that really drive us...
• C.S.A.
Definitions of Emotional and Social
Intelligence
In pairs, what do you think?
Definitions of E & S.I.
• The Mayer-Salovey model:
The ability to perceive, understand, manage and use emotions to
facilitate thinking
Definitions of E & S.I.
• The Goleman model
An array of emotional and social competencies that contribute to
managerial performance
Definitions of E & S.I.
‘The capacity for recognising our own feelings and the feelings of others,
for motivating ourselves,
for managing emotions well,
in ourselves and in our relationships.’
Definitions of E & S.I.
• The Bar-On model
A cross-section of interrelated emotional and social competencies,
skills and facilitators that impact intelligent behaviour.
Key Words for E&SI
• Facilitate Thinking
• Managerial Performance
• Motivational Ability
• Impact on Intelligent Behaviour
So Corrigan’s Summary.....1. Emotional awareness
– ‘What is going on within me?’– ‘What’s happening with the person opposite?’– How can I use this awareness to improve outcome for me
and them?
2. Inform our thinking
3. Improve our Management Ability
4. Improve our ability to Motivate others
5. Improve our Behaviour!
6. Enables us to handle change/adapt/stress
Plan for the afternoon
• Definition –What is E.&S.I.?
• Why does it matter?
• Digging below the surface to the layers that really drive us...
• C.S.A.
Why does it Matter?
First exercise: 2mins in pairs:
Think of areas of your life that this concept might affect
Consultations?
Stressful situations?
C.S.A.?
Get the better of Colleagues?
Cope with their Misbehaviours?
Relationships at home?
Stress?
Awareness of WHY and HOW to manage
Leadership?
Do you want to be a leader?
Evidence of enhanced career
success
Why does it Matter?• Impacts-Leadership capability & effectiveness• Informs us in every aspect of our job:
– Consultations– Partners meetings– Motivating our team– Our ability to handle Stress
• Home life!• Better able in managing:
– Conflict– Influence & inspiration
• It can be learned..otherwise no point!
Intellect?
Emotional Intelligence
1998 Goleman - IQ vs EQ
Emotional intelligence predicts success
Emotional competencies can be developed
It takes time to acquire new competencies
Second Exercise
• Think of the best leader you have ever known
• What was it about their behaviour that made them so good?
Third Exercise
• Think of the worst leader you have ever known
• What was it about their behaviour that made them so bad?
What are the best emotions to generate to increase team
effectiveness?
Emotions
• Glad
• Sad
• Mad
• Scared
Learned fearfulness
…results in fear conditioning
What are the best emotions to generate to increase team
effectiveness?
What is your experience?
Leading a Team
• In your life, ‘Team’ =– Patient-Doctor– Practice staff– Partnership– Home!– Others?
Leadership Styles
Handout
Look at the arrows…
Leadership Grid
Handout
E&S.I. In Leadership
Self Awareness Social Awareness
Self Management Relationship Management
Positive Impact on Others
Emotional Intelligence
Film Clip
• For ‘Business Promotion’ read
‘Better Partnership & Team effectiveness’
http://www.youtube.com/watch?v=Obd-h278BZY
Exercise 4
Place stickies onto charts
Plan for the afternoon
• Definition –What is E.&S.I.?
• Why does it matter?
• Digging below the surface to the layers that really drive us...
• C.S.A.
What drives behaviour/ ‘styles’?
Who am I..really?
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
THE INNER AND THE OUTERTHE INNER AND THE OUTER
organisation
community
context
INNER OUTERself
Johari Window
Blind Self Undiscovered Potential
Public Self Private Self
I can’t see, but others can Neither I nor
others can see
Others can see
I can see I can see but others can’t
Emotional Intelligence
http://www.youtube.com/watch?v=fXY1rxQEcCo
So what DRIVES us???
Reflections on the last week.
• The best work experience you had during that week.
• The worst work experience you had.
• What it was about these two experiences that made each of them your best and your worst?
• Then think again, why did those factors make them feel the best and worst.....really why???
• Does that tell you anything about you, what makes you tick??????
The Iceberg
SkillsKnowledge
Self imageUnderlying Traits
Underlying Personality Traits
Handout
Exercise 5
Discovering your Unconscious Driver Traits...
Can you identify with the descriptions?
Are you:
• Be Perfect?
• Please People?
• Hurry Up?
• Be Strong?
• Try Hard?
Look at your risk areas....
Peel down to the core!
• The final layer!
• What really drives us?– We have looked at our TRAITS?– But what drives our Traits?– What Motivates you?
The Iceberg
SkillsKnowledge
Self imageUnderlying Traits
Motivators
Basic Motivators
Handout
Plan for the afternoon
• Definition –What is E.&S.I.?
• Why does it matter?
• Digging below the surface to the layers that really drive us...
• C.S.A.
C.S.A.
• What emotions does the thought of C.S.A. Generate for us?
• Why do GPRs fail, within this context?– Stress
• What can you do about that?– Aware of your Trait– Self Manage– Anchor Points– Positive emotions– Manage time (hurry up vs be perfect)
Outcomes from the afternoon
• Taster to find out more!
• Be more aware of own feelings
• Know why these feelings occur
• Think about implications of our emotions
• Aware of our strengths and limits
• Open to (self) feedback
American Cheesy to Finish with!
http://www.youtube.com/watch?v=5_ZLVtk2HUM