emc forum 2014 mobility and ngdc

accelerate your ambition

MOBILITY

Damian Hamilton

Delivering Better Business Outcomesthrough Innovation in IT

accelerate your ambition 2

� Product Innovation

� Customer Engagement

� Diversification

� Collaboration

� Service Improvement

� Customer Alignment

Mobility Creates Real Opportunities for Business Development

accelerate your ambition 3

� People Retention

� Efficient Business Processes

� Increased Support Availability (IT)

� Sustainable Workspace

� Single Point to Multi Device

� Costs Reduction in Real Estate

And Real Opportunities for Business Operations

Application Redesign for Mobile

Interface and Service Improvement“Insurers [are]…jumping on the mobility bandwagon…They’ve realized that

investments in mobility are essential for keeping pace with competitors”

– Insurers Move on, Customers Get their Groove, R. Juneja, Everest Group, 2014

Sales force automation through

enterprise mobility deployment

More effective claims processing

Usage based insurance (UBI)

through telematics

Business

Development

Innovation Strategies through SaaS

designing the Future Digital Bank“Banks that recognize they do not have to create any financial products, they

just need to deliver them in the most customer intimate way.”

- Banking On Demand: The Customer-Focused Bank, Chris Skinner, SAP, 2014

Treasury Operations

Management (B2B)Budgeting integrated with

social media

Microfinance platforms

providing Peer2Peer financing

Business

Development

Multi Device Support leveraging

Hybrid Desktop for Business Efficiency “Large enterprises will likely embrace several device types, in order to optimise

the productivity of all their different user segments.”

- Eight Steps to Evolving Your Desktop Virtualisation Strategy, Kevin Leahy

Move from Single Point of

Access to Multi Device

Increased Availability from IT

Operations

Support for Legacy Desktop,

Mobile and Cloud Applications

Multi-tenancy Support

Business

Operations

How Can you enable Mobility

for your Enterprise?

How Can you enable Mobility

for your Enterprise?

accelerate your ambition 8

The Enterprise Mobility Ecosystem

End Users

Administration / Support

Executive/ Management

Knowledge Worker

Task Worker

Road Warrior

Devices

Laptops

Tablets

Handsets

Operating

Systems

Connectivity

3G, 4G, LTE

WiFi

WiMAX

NFC, RFID,

etc

Enterprise Services

App Catalogue

Device Management

Security Services

Desktop Virtualisation

File Sharing

Telecom Expense management

Business Services

Rack

Storage

Routers & Switches

Servers

Security Infrastructure

Virtualisation

Business Aligned Apps

CRM

ERP

User

Experience

Productivity Services

Enterprise Messaging,

Voice & Video

Web Collaboration

Enterprise Social

Networking

Search

Knowledge Portals

Infrastructure

Infrastructure

Application Services

Devices and Connectivity

Administration Executive Knowledge Worker Task Worker Road WarriorEnd Users

Unwrapping the Enterprise Mobility Ecosystem

Devices and Connectivity

Administration Executive Knowledge Worker Task Worker Road WarriorEnd Users

User Profiling will define Device and Application Strategy

Application Services

Application Portfolio Mapping aligns Infrastructure to Devices

Fast Tactical Strategic

Desktop & Application Virtualisation

Legacy app compatibilityDesktop Refresh

Mobilise a process not an entire system

Access CRMStatus of Processing

Native Mobile ApplicationsMobile first: application process

completed on tablet

The Goal

Provide end users with the applications they need, seamlessly across all devices.

Infrastructure

Conventional and Next Generation deployment of Applications

In-House Platform

• Converged Infra – VSPEX, vBlock, EVO

• Managed Storage Platform – MSDC

• Multi-Tiered Storage – VIPR, Isilon

• Archival and Backup – DataDomain, Networker

IaaS, PaaS, or SaaS delivered

• Public, Private or Hybrid Cloud – MCP

ITaaS

• Private or Hosted Cloud Service –

VSPEX, vCloud, MS, OpenStack, Others

• Fully Managed Hosted Cloud Services

Infrastructure

Infrastructure based on the Next Generation Data Centre

Beyond the boundary

Headquarters Internet

Data Centre

Guest

Branch

Mobile

Enterprise

WAN

Workload A

Current enterprise boundary / scope / control

OptimisationVisibility

and control

Differentiated service

Internet PerimeterSecurity

AuthenticationSecurity

DC Network Virtualisation

Cloud Provider

Cloud Provider

Workload B

Workload C

Data Centre(s)

1. So which Services to we need to

extend beyond the Boundary

2. Is there anything we should be doing

in our Enterprise WAN to get ready?

Next Generation Data Centre enabling Right SourcingNext Generation Data Centre enabling Right Sourcing

DD enabling Business Outcomes for

Clients through Platforms and IT Services

the starting point

Develop a User Profile and Device Strategy

Create a Business Case to enable a

‘Next Generation’ approach to Mobility

Map your Applications to your Infrastructure